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Casa Tortugas Boutique Hotel, An Authentic Hidden Gem

3.5 star property
3.5-star hotel near La Isla Shopping Mall

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Photo gallery for Casa Tortugas Boutique Hotel, An Authentic Hidden Gem

Outdoor pool, open 7:00 AM to 10:00 PM, pool umbrellas, sun loungers
Staircase
Exterior
Exclusive Studio, Ocean View, Annex Building | Terrace/patio
Exclusive Studio, Ocean View, Annex Building | Living area

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Kitchen
  • Air conditioning
  • Free WiFi

Explore the area

Map
4 Cenzontle Zona Hotelera, Cancun, QROO, 77500
  • Tortuga Beach
    ‪2 min walk‬
  • Langosta Beach
    ‪16 min walk‬
  • La Isla Shopping Mall
    ‪7 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪26 min drive‬

Room options

View all photos for Junior Suite, 1 King Bed, Lagoon View

Junior Suite, 1 King Bed, Lagoon View

Junior Suite, 1 King Bed, Lagoon View

  • 60 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite, 1 King Bed, Lagoon View

Luxury Suite, 1 King Bed, Lagoon View | Living area

Luxury Suite, 1 King Bed, Lagoon View

  • 55 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite, 2 Double Beds, Lagoon View

Luxury Suite, 2 Double Beds, Lagoon View

Luxury Suite, 2 Double Beds, Lagoon View

  • 55 sq m
  • Lagoon view
  • Sleeps 3
  • 2 Double Beds

View all photos for Superior Suite, 2 Bedrooms, Lagoon View

Superior Suite, 2 Bedrooms, Lagoon View

Superior Suite, 2 Bedrooms, Lagoon View

  • 70 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Exclusive Studio, Ocean View, Annex Building

Exclusive Studio, Ocean View, Annex Building | Living area

Exclusive Studio, Ocean View, Annex Building

  • 30 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Economy Suite, 2 Double Beds, Kitchen

Economy Suite, 2 Double Beds, Kitchen | Living area

Economy Suite, 2 Double Beds, Kitchen

  • 50 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Comfort Studio Suite, 1 King Bed, Kitchen

Comfort Studio Suite, 1 King Bed, Kitchen

Comfort Studio Suite, 1 King Bed, Kitchen

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Cancun

Zona Hotelera stay.Your stay at this Zona Hotelera hotel places you within 3 miles (5 km) of Cancun Convention Center and Gaviota Azul Beach. Also, Tortuga Beach is within half a mile (1 km) and Langosta Beach is within 2 miles (3 km).

What's nearby

  • Tortuga Beach - 2 min walk - 0.2 km
  • Langosta Beach - 16 min walk - 1.4 km
  • Cancun Convention Center - 3 min drive - 3.5 km
  • Gaviota Azul Beach - 5 min drive - 3.8 km
  • La Isla Shopping Mall - 7 min drive - 6.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 26 min drive

Restaurants

  • ‪Club InterContinental - ‬3 min drive
  • ‪Breakfast - ‬9 min walk
  • ‪Venecia - ‬6 min walk
  • ‪Las Olas - ‬6 min walk
  • ‪RIU Caribe Pizzeria - ‬9 min walk

About this property

Casa Tortugas Boutique Hotel, An Authentic Hidden Gem

3.5-star hotel near La Isla Shopping Mall
Casa Tortugas Boutique Hotel, An Authentic Hidden Gem offers its guests an outdoor pool and a children's pool. WiFi is free in public spaces. A terrace, multilingual staff, and tour/ticket assistance are also featured at Casa Tortugas Boutique Hotel, An Authentic Hidden Gem.

Smoking is allowed in designated areas at this 3.5-star Cancun hotel.

  • 28 guestrooms or units
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Front desk (limited hours)
  • Staff is multilingual
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Smoking in designated areas
Casa Tortugas Boutique Hotel, An Authentic Hidden Gem offers 28 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to furnished balconies. Accommodations at this 3.5-star hotel have kitchenettes with stovetops, microwaves, cookware/dishes/utensils, and coffee/tea makers. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Cancun hotel provides complimentary wireless Internet access. Televisions come with cable channels and Netflix. Housekeeping is provided on request.

Languages

English, French, German, Spanish

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Property amenities

Family friendly

  • Children's books
  • Children's pool
  • In-room kitchenette
  • In-room microwave
  • Mini-fridge
  • Outdoor pool
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limited onsite parking

Food and drink

  • Coffee and tea in common areas

Things to do

  • Children's pool
  • Outdoor pool

Accessibility

  • No elevator

Room amenities

Entertainment

  • Netflix
  • Streaming services
  • TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Free bottled water
  • Freezer
  • Kitchenette
  • Microwave
  • Mini-fridge
  • Stovetop
  • Toaster

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Early check-in subject to availability
Late check-in subject to availability
Late check-in fee: USD 29 for check-in between 10:00 PM and 6:00 AM
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

The property charges 3.5 percent for credit card payments
The front desk is open daily from 8:00 AM - 9:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Casa Tortugas Boutique Hotel, An Authentic Hidden Gem

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-in fee: USD 29 for check-in between 10:00 PM and 6:00 AM
  • Credit card charges are subject to a surcharge of 3.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, debit cards, and cash.

Property Registration Number 02284881

We should mention

  • Pool access available from 7:00 AM to 10:00 PM.
  • Pets and service animals are not allowed on site.

Property is also known as

Casa Tortugas Suites Cancun
Casa Tortugas Boutique Hotel
Casa Tortugas Boutique Suites Hotel
Casa Tortugas Boutique Suites Cancun
Casa Tortugas Boutique Suites Hotel Cancun
Casa Tortugas Boutique Hotel
Casa Tortugas Boutique Suites
Casa Tortugas Boutique Hotel, An Authentic Hidden Gem Hotel
Casa Tortugas Boutique Hotel, An Authentic Hidden Gem Cancun

Casa Tortugas Boutique Hotel, An Authentic Hidden Gem Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 188 out of 227 reviews
Rating 8 - Good. 23 out of 227 reviews
Rating 6 - Okay. 8 out of 227 reviews
Rating 4 - Poor. 4 out of 227 reviews
Rating 2 - Terrible. 4 out of 227 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

HEIDI

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The family of this family owned hotel are amazing!!! I can not tell you just the friendlyness they showed!!! Alex was a pure joy to talk to and help us immensely!!! Thank you guys! We will be back

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a true quiet oasis in the bustling Cancun area known more for its giant hotels and busy main avenue. The owners of this small boutique property are friendly and take time to speak with the guests. It is obvious that they take great pride in providing a wonderful stay. In addition, the staff are are friendly and efficient. The room was bright and comfortable, overlooking the lagoon. The bed was just right. We have been spoiled and wouldn't stay anywhere else in Cancun.
Stayed 4 nights in Jan 2025

10/10 Excellent

Tyler

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-Beautiful hotel, safe, quiet, hidden from tourist areas. -2 entrance gates for extra security. -A/c works great -very accommodating staff (prefer to use WhatsApp after check in) -Firm comfortable beds -Pool/view/seating is wonderful -No laundry on site but they work with an external laundry service -Rooftop cafe/bistro is a bit expensive but you pay for the view Beautiful hidden gem!
Stayed 3 nights in Jan 2025

10/10 Excellent

Susanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Naf

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great architecture, good location and a nice view from the lawn. Worth the stay
Stayed 3 nights in Jan 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Amartuvshin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed there 2 days and it was perfect. It was not look pretty from outside but the room was awesome.
Stayed 2 nights in Dec 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Dec 2024

10/10 Excellent

Anshul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently had the pleasure of staying at this incredible hotel, and I can confidently say it exceeded all my expectations. Nestled in a serene location, the hotel truly feels like a hidden gem. The highlight of my stay was the breathtaking lagoon view from my room. The intelligently designed architecture and interiors made the room not just aesthetically pleasing but also highly functional, offering every necessary service for a comfortable stay. The spacious garden and swimming pool, both overlooking the lagoon, provided a tranquil setting to relax and unwind. The hotel had a cozy vibe throughout, making it feel like a home away from home. Parking right in front of the building was a convenient touch, adding to the hassle-free experience. One of the standout features was the rooftop dining area, where breakfast and cocktail hours were an absolute delight. With views of the sea and the soothing ambiance, it was the perfect spot to start and end the day. Overall, this hotel offers an unforgettable experience, combining stunning views, thoughtful amenities, and a warm atmosphere. I can’t recommend it enough!
Stayed 3 nights in Dec 2024

10/10 Excellent

chul hong, cary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to ferry terminal. Great staffs. Beutiful property!
Stayed 4 nights in Dec 2024

10/10 Excellent

Noeli

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly and accommodating. I was having problems with my payment going through and they were very attentive in fixing the problem and made sure I did not have any doubts. The property is in a quiet area on the lagoon, and the rooms are very spacious. The rooftop and pool have the best views for sunsets. I will say this property is not walking distance from the hotel zone but it is very easy to get on a bus from this location and get to the hotel zone in less than 5 minutes. The owner and her family were all very welcoming and made this experience very personalized as opposed to big chain hotels.
Stayed 5 nights in Dec 2024

10/10 Excellent

Cynthia

Beautiful property and very caring staff A home away from home Thanks for a wonderful stay !
Stayed 3 nights in Dec 2024

10/10 Excellent

Alfredo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Stayed 3 nights in Nov 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2024

10/10 Excellent

sonia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view, and the location is perfect!!
Stayed 2 nights in Nov 2024

10/10 Excellent

Guillermo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views and nicely kept facility. Staff went out of their way to make sure our stay was pleasant
Stayed 2 nights in Nov 2024

10/10 Excellent

DARRYL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024

10/10 Excellent

Hans

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A true gem indeed. Oasis between loudness of the hotel zone and downtown, on a quiet lagune -side location with a sunset (rare in Cancun), lovely pool and rooftop terrace with a view (Alex makes great cocktails!), all designed with care. The apartments are spacious and in perfect shape with comfortable beds and good kitchen. The staff is super friendly and with attention to detail. Great wifi. Supermarket steps away. Small beach and restaurants nearby. Couldn't be more impressed.
Stayed 2 nights in Nov 2024

10/10 Excellent

Humberto

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Casa tortugas hotel is a beautiful hotel That I will absolutely come back is so peaceful very comfort rate is awesome the staff best of the best Alex in the roof top also very kind and very positive attitude once again next time when I come back to cancun I will Stay here again to playa tortugas.
Stayed 2 nights in Nov 2024

8/10 Good

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Chilling on the Lagoon

The staff were lovely and helpful. The property is clean, beautiful and a good location if you want to be between the hotel districts of Cancun but not in the middle of all that nonsense. It was a chill stay and I appreciated the quiet.
Stayed 3 nights in Oct 2024

10/10 Excellent

Pushpasish, Newton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Elizaveta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2024

10/10 Excellent

Valerie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place with wonderful, caring staff! Stay there was absolutely exceptional!
Stayed 6 nights in Sep 2024

10/10 Excellent

Mustafa Ulvi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospitality, cleanless, helpfull, location
Stayed 4 nights in Sep 2024