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Dreams Jade Resort & Spa - All Inclusive

4.5 star property
4.5-star beachfront property near Puerto Morelos Beach

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Photo gallery for Dreams Jade Resort & Spa - All Inclusive

Exterior
Preferred Club Governor Suite | Living room
Preferred Club Suite Ocean Front Double
Outdoor wedding area
3 outdoor pools, a heated pool, open 7:00 AM to 7:00 PM, pool umbrellas

Reviews

8.4 out of 10
Very good

Popular amenities

Explore the area

Map
Unidad 26, Mz 20 Lote 1-1 SM 3, Puerto Morelos, QROO, 77580
  • Puerto Morelos Town Square
    ‪6 min drive‬
  • Ojo de Agua Beach
    ‪6 min drive‬
  • Puerto Morelos Beach
    ‪11 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪29 min drive‬

Room options

View all photos for Junior Suite Double

Free minibar, in-room safe, desk, laptop workspace

Junior Suite Double

  • 65 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Suite Ocean Front King

Preferred Club Suite Ocean Front King

Preferred Club Suite Ocean Front King

  • 71 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Suite Ocean View King

Preferred Club Suite Ocean View King

Preferred Club Suite Ocean View King

  • 71 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Ocean Front Double

Junior Suite Ocean Front Double

Junior Suite Ocean Front Double

  • 65 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Suite Ocean View Double

Preferred Club Suite Ocean View Double

Preferred Club Suite Ocean View Double

  • 71 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Ocean Front King

Free minibar, in-room safe, desk, laptop workspace

Junior Suite Ocean Front King

  • 65 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Ocean View Double

Free minibar, in-room safe, desk, laptop workspace

Junior Suite Ocean View Double

  • 65 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite King

Free minibar, in-room safe, desk, laptop workspace

Junior Suite King

  • 65 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room

Free minibar, in-room safe, desk, laptop workspace

Family Room

  • 130 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite Ocean View King

Free minibar, in-room safe, desk, laptop workspace

Junior Suite Ocean View King

  • 65 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Governor Suite

Preferred Club Governor Suite | View from room

Preferred Club Governor Suite

  • 101 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Suite Ocean Front Double

Preferred Club Suite Ocean Front Double

Preferred Club Suite Ocean Front Double

  • 71 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Tropical View King

Free minibar, in-room safe, desk, laptop workspace

Junior Suite Tropical View King

  • 65 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Tropical View Double

Free minibar, in-room safe, desk, laptop workspace

Junior Suite Tropical View Double

  • 65 sq m
  • Sleeps 4
  • 2 Double Beds

About the area

Puerto Morelos

Beachfront retreat .Stay at this Puerto Morelos property and you'll be within half a mile (1 km) of Arrecife de Puerto Morelos National Park and 2 miles (3 km) of Puerto Morelos Artists’ Cooperative. San Jose Catholic Parish and Puerto Morelos Town Square are also within 2 miles (3 km).

What's nearby

  • Puerto Morelos Town Square - 6 min drive - 4.4 km
  • Ojo de Agua Beach - 6 min drive - 4.5 km
  • Crococun Zoo - 9 min drive - 8.3 km
  • Sanctuary of Hope and Time Capsule - 10 min drive - 7.3 km
  • Puerto Morelos Beach - 11 min drive - 5.9 km

Getting around

  • Cancun Intl. Airport (CUN) - 29 min drive

Restaurants

  • ‪Ile de France - ‬11 min walk
  • ‪Arrecife Restaurant - ‬8 min walk
  • ‪La Alhambra - ‬8 min walk
  • ‪Trattoria D'Gulio - ‬10 min walk
  • ‪Zan-Za Bar - ‬11 min walk

About this property

Dreams Jade Resort & Spa - All Inclusive

4.5-star beachfront property near Puerto Morelos Beach
Dreams Jade Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the white sand beach. At Dreams Jade Resort & Spa - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available. There are 7 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 3 bars/lounges. Public spaces have free WiFi. This Art Deco property also offers a children's pool, outdoor tennis courts, and a hot tub.

This 4.5-star Puerto Morelos property is smoke free.

  • 550 guestrooms or units
  • 4 levels
  • 9 buildings
  • 7 dining venues
  • 2 swim-up bars
  • 3 bars or lounges
  • 10710 sq ft of conference space
  • 995 sq m of conference space
  • Built in 2008
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Supervised childcare (surcharge)
  • Beach lounge chairs
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
Dreams Jade Resort & Spa - All Inclusive offers 550 accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies or patios. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)).

Bathrooms include bathrobes, slippers, bidets, and complimentary toiletries. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages. Housekeeping is provided on request.

The onsite spa has 6 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

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Property amenities

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Limited onsite parking

Food and drink

  • Free buffet breakfast
  • 2 swim-up bars
  • 3 bars/lounges
  • 7 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Bicycle rentals
  • Bicycle tours
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Gym
  • Heated pool
  • Hot tub
  • Kayaking
  • Mini golf
  • Nightclub
  • Personal motorized watercraft
  • Playground
  • Sailing
  • Shopping
  • Surfing/bodyboarding
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests traveling with a pet must present their pet's current vaccination record at check-in.
Guests traveling with a service animal must contact the property prior to arrival.

Access methods

Staffed front desk

Pets

  • Pets: USD 65 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lbs per pet)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 65 per pet, per night
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and debit cards. Cash is not accepted. This property uses eco-friendly cleaning products.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation.

The Kids Club, included in the room rate, is available from 9 AM to 10 PM. Parents may not leave the hotel premises while their children are in the Kids Club. In-room babysitters are available if guests intend to leave the premises (surcharge applies; must be requested in advance).

We should mention

  • Pool access available from 7:00 AM to 7:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Now Jade All Inclusive
Now Jade Riviera Cancun Resort And Spa
Now Jade Riviera Cancun Resort All Inclusive Puerto Morelos
Now Jade Riviera Cancun Hotel Puerto Morelos

Dreams Jade Resort & Spa - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 662 out of 1256 reviews
Rating 8 - Good. 313 out of 1256 reviews
Rating 6 - Okay. 151 out of 1256 reviews
Rating 4 - Poor. 80 out of 1256 reviews
Rating 2 - Terrible. 50 out of 1256 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Cristie

Travelled with family
Liked: Amenities
Beautiful! Safe! Love the pool activities during the day! Great food and many options! Bring a hairdryer! Has nightly entertainment.
Stayed 3 nights in Mar 2025

10/10 Excellent

JEFFREY R

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dreams Jade did not dissappint. The staff were all amazing. The buffett was smaller than some but decent food. Room service was nice. This resort is in our rotation now.
Stayed 7 nights in Jan 2025

8/10 Good

Curtis, Houston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service is great but the rooms appear old and my room was hot. They also try to sell you on the time share vacation package. Another thing, the beach is great but trying to get in the water is hard due to rhe terrain, theres allot of sharp rocks.
Stayed 3 nights in Dec 2024

6/10 Okay

Tia Chante

Travelled with family
Liked: Staff & service, amenities
The staff is amazing.... they always ran out of food and the rooms are dirty... not 5 star
Stayed 3 nights in Dec 2024

10/10 Excellent

Alicia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were there the end of October for the first time and we had an amazing time. The resort is a little on the smaller side which we didn’t mind cause it was an easy walk to just a bout everything. The staff were very friendly and the restaurants were top notch. Also, loved the fact that it was a short walk down the beach to swim with the dolphins. We will definitely be back next year and I can’t wait.
Stayed 7 nights in Oct 2024

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They upgraded us to a beautiful room because I asked for a quiet room.
Stayed 1 night in Dec 2024

8/10 Good

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was wonderful and the staff was friendly. I found the discounted VIP promotion confusing and felt pressured to join the club.
Stayed 4 nights in Dec 2024

6/10 Okay

Nahal

Stayed 5 nights in Dec 2024

10/10 Excellent

Mariah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My fiance and I had a perfect stay at Dreams Jade, the entertainment staff were engaging, the restaurant options were good, beach was stunning and the pools were always kept clean. We will definitely be returning!
Stayed 8 nights in Dec 2024

10/10 Excellent

Sukhjit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Poor quality
Dreams Jade Resort in Mexico has some positives, including nice facilities, comfortable rooms, and a beautiful beach. However, the all-inclusive experience is a major letdown. The food is practically inedible, drinks are made with bottom-shelf liquor, and the service is consistently poor. The Preferred Club adds no meaningful value and isn’t worth the extra cost. While the setting is lovely, the overall experience falls very short of expectations. Avoid.
Stayed 2 nights in Dec 2024

6/10 Okay

Karen, Washington

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2024

10/10 Excellent

Ion

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet
Stayed 7 nights in Dec 2024

10/10 Excellent

John

Stayed 5 nights in Nov 2024

10/10 Excellent

Alexandru

Liked: Cleanliness, staff & service
Good
Stayed 7 nights in Dec 2024

2/10 Terrible

Gabrielle Alysyn

Travelled with family
Liked: Cleanliness, staff & service
Bad food, buffet not great, not kid Friendly, beach bad quality so many rocks can’t even get into ocean. Speciality restaurants good and accessible. Beds comfortable. Would not say this felt like a 5 start resort
Stayed 7 nights in Nov 2024

10/10 Excellent

Perry

We had a wonderful week at Dreams Jade. The food was excellent and all the staff were helpful and so friendly!
Stayed 8 nights in Nov 2024

10/10 Excellent

William

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent massage
Stayed 7 nights in Nov 2024

4/10 Poor

Myduyen

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Nice room layout but bathrooms smell of urine. Foods, entertainment, and services are one of the worst resort in Mexico. Will never stay here again.
Stayed 4 nights in Nov 2024

10/10 Excellent

Isaac

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

10/10 Excellent

Yana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff. From the moment you walk in to the moment you walk out. Everybody is nice and reapectful. Anything you need will be done for you. Amazing time! 10 stars. Clean and fun. MUST STAY ON PREFFERED SIDE, wonderful experience 😀 amazing ocean views 💙
Stayed 6 nights in Nov 2024

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

8/10 Good

Tammy Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2024

10/10 Excellent

Katherine

Liked: Cleanliness
Stayed 3 nights in Nov 2024

8/10 Good

Trevor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the room. The staff were fantastic. Everyone friendly and helpful. Martin the front desk manager and Alberto on his staff were incredibly helpful with an issue we had with our booking. An option we chose through Expedia was not conveyed to the hotel. But Martin and Alberta fixed the situation quickly and efficiently. We enjoyed the teppanyaki restaurant the most. Our chef Miguel was amazing. Some of the other restaurants weren’t amazing. Overall we had a good experience.
Stayed 5 nights in Nov 2024