Note fondée sur 597 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,4 Service et personnel
4,0 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Lery
Publié le 16 août 2024 sur Expedia
Excellent mise a part l'odeur de fosse septique a l'occasion au niveau des piscines et de la plage. Miguel au vip lounge fait les meilleurs dirty martini
Commentaires de Gestion de l’hôtel
16 août 2024 par eConcierge, Gestion de l’hôtel
Cher CharlesNous sommes heureux de savoir que votre séjour au Dreams Sands Cancun Resort and Spa a été une expérience merveilleuse et que nous avons dépassé vos attentes avec notre service. Nous apprécions vos commentaires et travaillerons dur sur chaque détail mentionné.Nous sommes impatients de vous accueillir à nouveau à une occasion future et de vous offrir la qualité et le service exceptionnels qui caractérisent notre marque et notre complexe.Nous espérons vous revoirSalutations ensoleillées
par un voyageur
Publié le 14 août 2023 sur Expedia
Commentaires de Gestion de l’hôtel
4 sept. 2023 par eConcierge, Gestion de l’hôtel
Dear guest, Anick. Thank you very much for evaluating the services of our Resort! We hope to have the pleasure of receiving you very soon.Marea López
par un voyageur
Publié le 6 nov. 2024
Lovely please, perfect beach.
They just need a update on the rooms
Service is great and everyone treats you so well.
Commentaires de Gestion de l’hôtel
6 nov. 2024 par eConcierge, Gestion de l’hôtel
Dear VivianaOn behalf of all of us at Dreams Sands Cancun Resort & Spa, thank you for your review and for choosing our resort for your Mexican getaway. Please allow us the opportunity to welcome you back again for your next holiday.Best regards
par un voyageur
Publié le 26 sept. 2024
Commentaires de Gestion de l’hôtel
26 sept. 2024 par E-concierge, Gestion de l’hôtel
Dear Jonathan Thank you for taking the time to evaluate your experience at our resort.We will be waiting for your next visit.Kind regarads
par un voyageur
Publié le 19 août 2024 sur Expedia
We enjoyed the beautiful beach and resort. The spa was excellent and so was the staff. The food was also good.
Commentaires de Gestion de l’hôtel
19 août 2024 par eConcierge, Gestion de l’hôtel
Dear Amber NicoleThank you for taking the time to write and share your recent experience at Dreams Sands Cancun Resort & Spa.We hope to have you back, allowing us the opportunity to provide you again with a wonderful and memorable experience.Sunny Regards
par un voyageur
Publié le 19 août 2024 sur Expedia
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Commentaires de Gestion de l’hôtel
26 août 2024 par eConcierge, Gestion de l’hôtel
Dear AletheaThank you very much for evaluating the services of our Resort! We hope to have the pleasure of receiving you very soon.Best regards
par un voyageur
Publié le 19 août 2024 sur Expedia
Did not like that too many umbrellas is reserved for preferred guests that they never show up, it’s one of the reasons to never go back there .Rooms need some work ( bathroom fan did not work obviously for long time ) closed buffet for dinner because some “ special occasion “ . Buffet should be open no matter what is going on
Commentaires de Gestion de l’hôtel
19 août 2024 par eConcierge, Gestion de l’hôtel
Dear Nikola Thank you for sharing your feedback with us. Every guest deserves to have the experience they were hoping for, so we are happy to know that we achieved our goal, and we made you feel welcome by providing you the attention and service you deserve.Your comments will serve as an inspiration to our team to continue working with passion, ensuring our valued guests have an enjoyable and memorable experience with us. We hope to have the honour of welcoming you back, allowing us the opportunity of providing you a truly wonderful and memorable experience.Kind regards
par un voyageur
Publié le 18 août 2024 sur Expedia
Just spent a week at the resort. The people and the service were excellent. Despite the small area and a high rise hotel, there were plenty of varieties of beach and poolside seating. My only concern was the room. The bathroom was so small, that with my 5 ft 3 in frame I could spread my hands and touch both walls. The air conditioning was very loud, it made a constant noise as if someone was knocking on the door. Additionally, the air filters were dirty, I had this dry, persistent cough that went away as soon as I got home.
Commentaires de Gestion de l’hôtel
19 août 2024 par eConcierge, Gestion de l’hôtel
Dear VictoriaIt is with great concern that we read your feedback about how we did not manage to exceed your expectations during your stay, please know that day by day each and every staff member puts much effort and hard work in order to accomplish your needs, our main goal is to achieve all our guests full satisfaction.We truly hope you allow us another opportunity to welcome you and restore your confidence in us for a future stay.Best regards
par un voyageur
Publié le 18 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 août 2024 par eConcierge, Gestion de l’hôtel
Dear DulceThank you very much for evaluating the services of our Resort! We hope to have the pleasure of receiving you very soon.Best regards
par un voyageur
Publié le 18 août 2024 sur Expedia
We like that this property is close to the airport has a beautiful clean walkable beach, very clean, very friendly service and good food.
Commentaires de Gestion de l’hôtel
19 août 2024 par eConcierge, Gestion de l’hôtel
Dear Lyana MariaIt was our pleasure! On behalf of all of us at Dreams Sands Cancun Resort & Spa, thank you for your review and for choosing our resort for your Mexican getaway. Please allow us the opportunity to welcome you back again for your next holiday.Best regards
