Note fondée sur 3 121 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,6 Service et personnel
4,3 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 mars 2024 sur Expedia
Very fun atmosphere
Commentaires de Gestion de l’hôtel
15 mars 2024 par Sergio Valencia, General Manager, Gestion de l’hôtel
Thank you for your feedback, Melissa! We're delighted to hear that you enjoyed the fun atmosphere during your stay with us. Creating a lively and enjoyable environment for our guests is important to us, and we're thrilled that you had a great time.Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for more fun experiences in the future. Warmest regards,
par un voyageur
Publié le 22 déc. 2023 sur Expedia
Plage et piscine interessantes. Hébergement pas à hauteur pour le prix. Service excellent
Commentaires de Gestion de l’hôtel
26 déc. 2023 par Sergio Valencia, General Manager, Gestion de l’hôtel
Dear Raymond! Thank you for your valuable feedback. We will pass it on to the corresponding team and we hope to welcome you with joy on your next vacation.
par un voyageur
Publié le 7 mars 2023 sur Expedia
Parfait pour la famile
Commentaires de Gestion de l’hôtel
11 mars 2023 par Sergio Valencia, General Manager, Gestion de l’hôtel
Merci d'avoir pris le temps de laisser vos commentaires concernant votre récent séjour chez nous.Nous sommes ravis de lire que vous appréciez notre service et nos installations.J'espère que vous nous donnerez l'occasion de vous accueillir à l'avenir. Chaleureuses salutations.
par un voyageur
Très moyen…
Publié le 1 févr. 2023 sur HotelsTrès gros complexe dans lequel
Vous êtes un numéro. Fin de service piscine à 17h, ambiance typique américain dc tres beauf’land, c’est plus une usine
Qu’autre chose…. Bref pour amateur de cocktail bas de gamme et mal bouffe en All inclusive ds la piscine…
Commentaires de Gestion de l’hôtel
2 févr. 2023 par Sergio Valencia, General Manager, Gestion de l’hôtel
Thank you very much for taking the time to share with all of us this review.While I am very happy to read your positive comments, I apologize for the situations you described I truly regret the inconveniences you mentioned, and that this situation impacted negatively on your overall experience.I assure you that there is nothing more important to us than the comfort and satisfaction of every person who gives us the honor of being our guest. It will be an honor to welcome you back If you decide to return and give us a chance to revert your previous experience, Eric.Sincerely.
par un voyageur
Publié le 13 janv. 2025
Commentaires de Gestion de l’hôtel
13 janv. 2025 par Sergio Valencia, General Manager, Gestion de l’hôtel
We appreciate your excellent rating, Bilal! It’s wonderful to see our efforts reflected in your feedback. We can’t wait to host you again soon. Best regards,
par un voyageur
Publié le 19 oct. 2024 sur Expedia
Love this resort every time. Paid more for the ocean view and got a view of the property next door (partial ocean) without a balcony. Water pressure in shower and temperature left something to be desired. Would not upgrade next time. Overall amazing as always!
Commentaires de Gestion de l’hôtel
19 oct. 2024 par Sergio Valencia, General Manager, Gestion de l’hôtel
Thank you for your continued loyalty and for sharing your feedback with us, Nancy. We're delighted to hear that you had an amazing stay once again. However, we regret that the ocean view and shower experience did not meet your expectations this time. Your feedback about the room upgrade and water pressure is valuable, and we will use it to improve our offerings. We look forward to welcoming you back and making your next stay even more enjoyable. Best regards,
par un voyageur
Publié le 19 oct. 2024 sur Expedia
Es un hotel súper acogedor, todo su personal es sumamente amable, y la comida es riquísima, una excelente opción para vacacionar y relajarte, sin duda alguna regresaré
Commentaires de Gestion de l’hôtel
19 oct. 2024 par Sergio Valencia, Gerente General, Gestion de l’hôtel
¡Muchas gracias por tus amables palabras, Mónica! Nos alegra saber que disfrutaste de una estancia acogedora, del servicio amable de nuestro equipo y de la deliciosa comida. Será un placer recibirte de nuevo en tu próxima visita para que sigas disfrutando momentos de descanso y relajación con nosotros. Cordialmente,
par un voyageur
Publié le 19 oct. 2024 sur Expedia
A great place to stay in Cancun, staff was really friendly, the food was good and the pool/beach were relaxing.
Commentaires de Gestion de l’hôtel
19 oct. 2024 par Sergio Valencia, General Manager, Gestion de l’hôtel
Thank you for your kind words, Darby! We’re delighted to know you had a pleasant stay and enjoyed the friendly service, delicious food, and relaxing pool and beach areas. It would be a pleasure to welcome you back on your next trip to Cancun! Warm regards,
par un voyageur
Publié le 18 oct. 2024 sur Expedia
Nice spot
Commentaires de Gestion de l’hôtel
19 oct. 2024 par Sergio Valencia, General Manager, Gestion de l’hôtel
Thank you for your feedback, Fernando! We’re glad you enjoyed your time with us. We hope to have the pleasure of welcoming you back soon! Best regards,
par un voyageur
Publié le 18 oct. 2024 sur Expedia
We love how friendly and accommodating the staff is. They always have great food options. My niece is vegan and was worried they wouldn’t have many options for her but the head chef was able to accommodate her everytime. Always a pleasure when we stay her.
Commentaires de Gestion de l’hôtel
19 oct. 2024 par Sergio Valencia, General Manager, Gestion de l’hôtel
Thank you for your wonderful feedback, Priscilla! We're delighted to know that you enjoyed your stay and that our team made a positive impact. It’s great to hear that the food options met your expectations and that our head chef was able to accommodate your niece’s vegan needs. Providing personalized experiences is very important to us. We truly appreciate your loyalty and look forward to welcoming you back for another pleasant stay! Best regards,
