Ratings based on 1,050 Guest Reviews
Hear it directly from our travellers
3.7 Room cleanliness
3.5 Service & staff
3.9 Room comfort
3.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Nov. 18, 2024
THE RESORT IN GENERAL IS OK NO ACTIVITIES AT ALL MOST OF THE STAF COULD SPEAK NOE ENGLISH THE WOMEN STAF WERE ALL VERY UNFRIENDLY THE MALE STAF WAS FOR THE MOST PART GOOD LOST ELECTICITY 1 WHOLE DAY THE BUFFET RESURANT WAS NOT VERY GOOD THE RESTURANT THET YOU HAD TO MAKE RESERVATIONS FOR WAS GREAT. I HAVE PREVIOUSLY BEEN TO TWO DIFFERENT RESORTS IN THIS AREA AND THEY WERE SO MUCH BETTER THAN THIS RESORT IN EVERYWAY I DO NOT RECCOMEND GOING HERE
Comment from Hotel Management
Nov. 18, 2024 by Felipe Reyes, Hotel Management
Dear guest, we regret not having exceeded your high expectations during your stay at Hotel Flamingo, however we can note that not everything was bad, we must emphasize that our staff does not speak an additional language because they are local people and are not required to speak an additional language. On the other hand, the service they provide has nothing to do with the language barrier.Regarding electricity, it was not just a flamingo situation but in the entire area, including the two hotels where you mentioned having previously stayed, it was something general on the part of the federal electricity commission (CFE).Our flamingo hotel, over the years, has pampered thousands of people who visit us during its 38 years of operation in the hotel market.
by A traveller
Posted Oct. 7, 2024 on Hotels
Comment from Hotel Management
Oct. 7, 2024 by Felipe Reyes, Hotel Management
Estimado Teodoro, Le agradecemos mucho sus comentarios nos ayudan constantemente a dar un mejor servicio de calidad, todos nuestro staff trabaja arduamente para dar un servicio que exceda sus espectativas.
by A traveller
Posted Oct. 6, 2024 on Hotels
Comment from Hotel Management
Oct. 6, 2024 by Felipe Reyes, Hotel Management
Buenos días, María Victoria, agradecemos mucho tu visita nos hubiera gustado saber más de ti sin embargo suponemos que tu estancia fue placentera. Esperamos verte de nuevo en esta tu casa.
by A traveller
Posted Oct. 3, 2024 on Expedia
I was unable to travel to trip because family emergency and resort would not provide a refund or any reasonable accommodation. Despite them requesting medical documents to prove situation and me providing it.
Comment from Hotel Management
Oct. 4, 2024 by Felipe Reyes, Hotel Management
Dear guest,We regret the situation, however you did not make your reservation with the hotel directly with us, our policies are flexible, however you are free to call the service provider with whom you made your travel reservation for any clarification.
by A traveller
Posted Oct. 1, 2024 on Expedia
The food can be better traditional and tipival from the state
Comment from Hotel Management
Oct. 3, 2024 by Felipe Reyes, Hotel Management
Dear guest,Your comments are very valuable to us. We appreciate you giving us the opportunity to share your valuable contribution to our food and beverage department. I am sure your comment will be taken into account.Kind regards,
by A traveller
Posted Sep. 24, 2024 on Expedia
The beach was beautiful and water clear. The resort was ok if you are staying for the weekend. We upgraded to swim up pool and the toilet didn’t work, swim up pool dirty, next door people was having sex at night outside swim up pool. Imaging!! They don’t clean pool and on top of it someone is having sex in swim up pool. Not good. It’s suppose to be family oriented not adults only. My father’s room shower was not working .. no water was coming out. I would not be staying again at flamingo.
Comment from Hotel Management
Sep. 26, 2024 by Felipe Reyes, Hotel Management
Dear guest, We are very sorry for not having exceeded your high expectations on your recent visit to Hotel Flamingo. We are sorry, however, we did not have any reports from you during your stay until now. We would like to be able to assist you personally to make up for the unpleasant experience. We have personnel in charge of security, maintenance and a manager on duty every day of the week.
by A traveller
Grata experiencia
Posted Sep. 20, 2024 on HotelsUna excelente decisión el haberme hospedado en este hotel, muy cómodo , buen trato a los huéspedes y siempre atentos a atendernos .
Muy rica comida y ubicación ideal ..
Seguro volveremos ..
nos sorprendieron y superaron las expectativas
Comment from Hotel Management
Sep. 20, 2024 by FELIPE REYES, Hotel Management
Estimada Familia! Nos alegra mucho el leer sus comentarios positivos sin duda nos motivan a dar lo mejor de nosotros en el servicio al huésped. nos alegra saber que cumplimos con nuestro objetivo que es la satisfacción durante sus vacaciones. Nuestro equipo de trabajo hace todos los días una labor excepcional, esperamos verlos pronto de regreso a casa para saludarlos con el la mano en el corazón.
by A traveller
Posted Sep. 19, 2024 on Expedia
Vacation from Hell!!! You go on vacation so you can relax but this place is doing crazy noisy construction every morning at 8/9am inside the hallways AND outside near the beach Cabanas as well. Cant sleep anywhere! They saw and bang tools all day for 5 day until 5/6pm
Next thing the details says there’s 4 restaurants on the resort is not true.
There’s only 2 real sit down restaurants and the other two is a small snack bar. Food is below mediocre even albatross which you have to make rsvp a day ahead for dinner is not good at all.
Our room also has no vents in the bathroom so there is mold in the bathroom ALSO there was a hole in the ceiling in the bathroom and leaking water the entire stay! We told maintenance guys, people at front desk if we can change rooms, and even someone call our room asking how our stay is.
Nothing was done!
Comment from Hotel Management
Sep. 20, 2024 by FELIPE REYES, Hotel Management
Dear guest, we are happy to hear from you, all your comments help us to provide a better service, however we apologize for having exceeded your high expectations. We are happy that at least you liked the location. Our hotel is under constant maintenance precisely to be able to offer our guests better rooms. We regret the inconvenience this caused during your stay. We would have liked to speak with you to be able to assist you personally. We hope to see you soon.
by A traveller
Posted Sep. 17, 2024 on Expedia
I need to do some upgrades and repairs
by A traveller from New Richmond
Posted Sep. 13, 2024 on Expedia
Very friendly and helpful staff. Facility was less than impressive. Big difference between the photos on their website and what you actually see when you get here. But probably one of the best beaches I have stayed at. The beach is a big enough trade off the balance out the condition of the older building. Over all. Not a bad place to stay for the price.
Comment from Hotel Management
Sep. 19, 2024 by FELIPE REYES, Hotel Management
Dear guest, we are glad to hear from you, all your comments help us to provide a better service. We regret not having exceeded your high expectations and we are glad that at least you liked the location. We hope to see you soon.
