4/10 Poor
Tammy
Travelled with partner
Jan 11, 2025
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
We have been here 4 times and will not be returning.
Pros: the beachfront was well taken care of. The restaurant inside the hotel was excellent. Food and service 5 stars.
Cons: the front desk staff and the actual manager just sit there with their heads down on their phones. The manager of the site was particularly unpleasant. We were there 7 days. We had no hand soap in our bathroom for 3 days. They didn’t ever replace the dirty cups in the room. I had to bring them to the front desk. The “free” coffee for the guests that is available at 6am is gone very quickly. Mostly due to their own staff drinking it. When it was supposed to be for the guests. It was usually gone by 8:30am. So if you want any get it early. Now towels require a cash deposit of $400 pesos for 2 towels. The quality of the hotel and arrive is very poor. We had an issue with our room and the bed was as hard a rock. I would never stay here again. We literally woke up in pain every day. And I love a hard bed. But this was terrible.
Tammy
Stayed 7 nights in Dec 2024