Ratings based on 3,232 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Oct. 16, 2024
The restaurants were excellent except I wish the buffet would be open for dinner every day. Our butler took care of all our needs. He was excellent. Our room and view were top notch. I couldn’t ask for anything better.
Comment from Hotel Management
Oct. 17, 2024 by Guest Service, Hotel Management
Dear Carol, thank you for sharing your feedback! We're delighted to hear that you enjoyed the excellent dining options, and it's great to know your butler provided exceptional service and took care of all your needs. We're also thrilled that your room and the view met your expectations! We appreciate your suggestion about having the buffet open for dinner every day. Guest feedback helps us improve, and we will certainly take your comments into consideration. We hope to welcome you back soon for another fantastic stay at Haven Riviera Cancun!
by A traveller
Posted Oct. 11, 2024
Every restaurant is we ate at was delicious and i know for a fact we gained weight but it was happy weight the pool is open 24 hours so after dinner swim was beautiful the staff is amazingly nice
Comment from Hotel Management
Oct. 14, 2024 by Guest Service, Hotel Management
Dear Tanisha, thank you for your delightful review! We’re so glad to hear that you enjoyed the delicious food at our restaurants and that your dining experience was truly memorable. We appreciate your kind words about our staff and look forward to welcoming you back for more happy memories at Haven Riviera Cancun!
by A traveller
Posted Oct. 1, 2024
Comment from Hotel Management
Oct. 1, 2024 by Guest Service, Hotel Management
Dear Miss Anna,Thank you very much for rating your experience with us. We would love to hear your feedback on opportunities for improvement. Please, if you would be so kind to share a review to the email address listed on our website. It would certainly help us to improve. For the Haven Riviera Cancun team the most important thing is the safety and satisfaction of our guests.Sincerely,
by A traveller
Posted Sep. 30, 2024
Comment from Hotel Management
Oct. 2, 2024 by Guest Service, Hotel Management
Dear Maria, thank you for taking the time to rate your stay with us! We're delighted to hear that you had a satisfactory experience. Your feedback is valuable to us, and we appreciate your positive rating. If there's anything specific you think we could improve upon for your future visits, please don't hesitate to reach out. We hope to have the opportunity to welcome you back soon!
by A traveller
Posted Sep. 30, 2024
My husband and I went to celebrate our 30th Anniversary and my birthday. From checking in with Emilee, to our butler Manny, the pool guys Jonathon and Brandon and Pedro the bartender at the quiet pool. Everything was amazing! They truly get to know you and want to make sure you have the best stay. We were there when tropical storm Helene went through and the resort made us feel safe. If you want a relaxing, chill resort this is the one.
Comment from Hotel Management
Oct. 2, 2024 by Guest Service, Hotel Management
Dear Tina, thank you so much for sharing your wonderful experience at Haven Riviera Cancun! We're thrilled to hear that Emilie, Manny, Jonathan, Brandon, and Pedro made your anniversary and birthday celebrations so special. It's great to know you felt safe during Tropical Storm Helene, and we appreciate your recommendation for a relaxing getaway. We hope to welcome you back for more ultimate relaxation in the future!
by A traveller
Posted Sep. 25, 2024
Very nice facilities, excellent service, abd very good food and drinks
Comment from Hotel Management
Sep. 27, 2024 by Guest Service, Hotel Management
Dear Deshon, thank you for your kind words! We’re thrilled to hear that you enjoyed our facilities, service, and the quality of our food and drinks. Providing an exceptional experience is our top priority, and it’s wonderful to know we met your expectations.We look forward to welcoming you back to Haven Riviera Cancun for another memorable stay!
by A traveller
Posted Sep. 24, 2024
Comment from Hotel Management
Sep. 27, 2024 by Guest Service, Hotel Management
Dear Casey, thank you for taking the time to rate your stay with us! We're delighted to hear that you had a satisfactory experience. Your feedback is valuable to us, and we appreciate your positive rating. If there's anything specific you think we could improve upon for your future visits, please don't hesitate to reach out. We hope to have the opportunity to welcome you back soon!
by A traveller
Posted Sep. 23, 2024
Everyone was super friendly and very helpful. Even with the construction going on, only complaint I would say is the construction that happened in the evenings was a bit much. Petro at the round pool was awesome!!! Levi would waited on us daily was on top of it we never not had a full drink. The restaurants were good we loved the Japanese food, hubby doesn’t eat sushi and gave it a try. Definitely recommend to anyone wanting to go there.
Comment from Hotel Management
Sep. 24, 2024 by Guest Service, Hotel Management
Dear Casey, thank you for your detailed review! We're delighted to hear that our team, especially Petro and Levi, made your stay enjoyable with their attentive service. It’s great to know you enjoyed our restaurants, especially the Japanese cuisine, and that your husband even gave sushi a try! Your recommendation means a lot to us, and we hope to welcome you back to Haven Riviera Cancun for another memorable stay.
by A traveller
Posted Sep. 21, 2024
The service was outstanding, staff is very friendly and willing to attend any request. The hotel provided a complimentary room upgrade. My room was upgraded.
I would had like longer hours for the buffet but room service was great.
Comment from Hotel Management
Sep. 23, 2024 by Guest Service, Hotel Management
Dear Mariely, thank you for your kind review! We’re thrilled to hear that you enjoyed the outstanding service and that our staff made your stay so pleasant. We value your feedback regarding the buffet hours and are glad to hear that room service met your expectations. We hope to welcome you back soon for another exceptional stay!
by A traveller
Posted Aug. 17, 2024 on Expedia
We overall enjoy this property very much. We love that the property had a wide selection of restaurants and drinks. This resort had one of the best bartender experience that I have had in our sixth time to Mexico. Some restaurants were better than others, but I truly believe you have to find what you like and stick to it. The fact that the pools were open 24/7 was a treat to us so much and we enjoyed being able to get in the pool early in the morning or late at night. This resort would be great for couples. The staff was outstanding and very friendly. The pools felt refreshing and the AC worked well in the rooms but the showers and maybe it was just our shower did not dispense even warm water let alone hot water. That was our biggest downfall throughout the whole experience at Haven. It’s rare that we go back to a resort, but we would definitely go back to Haven again.
Comment from Hotel Management
Aug. 19, 2024 by Guest Service, Hotel Management
Dear Damian, thank you for sharing such a detailed review of your stay! We’re delighted to hear that you enjoyed the wide variety of restaurants and drinks, as well as the exceptional service from our bartenders. We apologize for the issue with the shower in your room and understand how that could be frustrating. We’ll certainly look into it to ensure improvements are made.Your kind words about our staff and overall atmosphere mean a lot to us. We’re honored to be one of the few resorts you would consider returning to, and we’d love to welcome you back for another fantastic stay!
