Note fondée sur 1 701 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,4 Service et personnel
4,7 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Chambly
Publié le 15 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 mars 2024 par Zayda Rishmawy, Gestion de l’hôtel
Dear Nicolas, We appreciate you sharing your review with us. We love to read you had a five-star experience with us! We look forward to hosting you again! Cordially, Zayda RishmawyGuest Experience ManagerHilton Cancun Mar Caribe All-Inclusive Resort
par un voyageur
Publié le 5 mars 2024 sur Expedia
Hôtel assez moderne .
Mais services pas à la hauteur!
Tout était compliqué! Même avoir des serviettes.
Vrai problème: la musique à fond tout le temps !!! Pas reposant
Commentaires de Gestion de l’hôtel
5 mars 2024 par Alejandra Morales, Gestion de l’hôtel
Dear Sarah, Thank you for taking the time to share your feedback with us. Thank you for bringing these matters to our attention, rest assured that we took action on this in order to guarantee you have a fantastic experience. We hope to host you in the future and exceed your expectations! All the best, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort
par un voyageur
Publié le 11 déc. 2024
Commentaires de Gestion de l’hôtel
12 déc. 2024 par Arturo T, Gestion de l’hôtel
Dear Muhammad Sultan,Thank you for sharing your feedback about your recent stay at the Hilton Cancún Mar Caribe All-Inclusive Resort. We appreciate you taking the time to let us know about your experience.We hope you'll consider giving us another opportunity to provide you with a more satisfying stay in the future.Sincerely,
par un voyageur
Publié le 9 déc. 2024
Beach was wonderful. They had very poor house keeping
Commentaires de Gestion de l’hôtel
12 déc. 2024 par Arturo T, Gestion de l’hôtel
Dear Muhammad Sultan,Thank you for sharing your experience at the Hilton Cancun Mar Caribe All-Inclusive Resort. We are very glad to hear that you enjoyed our beautiful beach.We sincerely apologize that the housekeeping services did not meet your expectations. We value your feedback very much and are working to improve in this aspect. We have taken note of your observation and we will make sure that the points you mentioned are addressed with our housekeeping team.We hope you will give us the opportunity to provide you with a more satisfying experience on your next visit.Sincerely,
par un voyageur
Publié le 26 nov. 2024
Commentaires de Gestion de l’hôtel
26 nov. 2024 par Zayda Rishmawy, Gestion de l’hôtel
Dear Olga, We appreciate you for choosing us. It was a pleasure having you, and we are glad to know that you had a pleasant experience. We look forward to hosting you back in this paradise. Cordially, Guest Experience ManagerHilton Cancun Mar Caribe All-Inclusive Resort
par un voyageur
Publié le 25 nov. 2024
This was a vacation with my bff. Overall it was a nice experience with a few drawbacks. Resort is very family oriented and majority of the guests were with small children. Bar closed at 11pm after which the resort pretty much was dead with nothing to do. The food was just OK. There was no variety day to day, so it got boring very fast. The entertainment team was very good, especially Santos who pretty much made our vacation a success.
Commentaires de Gestion de l’hôtel
25 nov. 2024 par Zayda Rishmawy, Gestion de l’hôtel
Dear Olga, We truly appreciate you for choosing us and for sharing your wonderful experience. As a family-oriented resort, we have entertainment and activities for all family ages, and for this reason our alcohol service ends at 11 pm. We appreciate your kind words about Santos, rest assured that we will congratulate him for his amazing job. Thank you for trusting us.Cordially, Guest Experience ManagerHilton Cancun Mar Caribe All-Inclusive Resort
par un voyageur
Publié le 23 nov. 2024
The view
The staff
That my didn’t have a good view, but right alway they gave us a better room with the great view of the sea
We had a great time
Commentaires de Gestion de l’hôtel
24 nov. 2024 par Zayda Rishmawy, Gestion de l’hôtel
Dear Cesar, We appreciate your kind words, and we are happy we were able to assist you. We look forward to welcoming you back in this paradise. CordiallyZayda RishmawyGuest Experience ManagerHilton Cancun Mar Caribe All-Inclusive Resort
par un voyageur de Glen Allen
Publié le 24 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Alejandra Morales , Gestion de l’hôtel
Estimada Brenda, Gracias por tomarse el tiempo de calificar su estancia con nosotros. Ha sido un placer recibirlos. Cordialmente, Alejandra Morales GM Administrative Assistant
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Nice place
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Alejandra Morales , Gestion de l’hôtel
Dear Harry, Thank you for choosing us! We hope to see you soon! All the best, Alejandra MoralesGM Administrative Assistant
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Very good service 10/10
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Alejandra Morales , Gestion de l’hôtel
Dear Ani, Thank you for choosing us. All the best, Alejandra MoralesGM Administrative Assistant
