Note fondée sur 3 419 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,7 Service et personnel
4,6 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 févr. 2024 sur Expedia
Service de chambre manquant
par un voyageur
Publié le 27 mai 2023 sur Expedia
Very nice stay for our honeymoon! Staff was very attentionate,food was very good and alll the facilities were Nice and clean! Hotel was very well located. Its own private beach was calm and very nice to swim and even snorkle just in front of the hôtel. We were able to observe many sorts of fishes.
Commentaires de Gestion de l’hôtel
30 mai 2023 par Riu Palace Las Américas Online Reputation Manager, Gestion de l’hôtel
Dear Julianne,The best reward is to learn you enjoyed your honeymoon.We will continue to improve our hotel and services, in order to provide you with the best experience.Thank you for letting us be part of your special occasion.Wishing you both a joyful and loving life, Julianne!Loving Regards,Hotel Riu Palace Las AméricasOnline Reputation Manager
par un voyageur de Trois-Rivieres
Publié le 10 janv. 2023 sur Expedia
Nourriture pas digne d’un 5 étoiles
par un voyageur de Holyoke
Publié le 4 nov. 2024
par un voyageur
Publié le 9 oct. 2024
par un voyageur
Publié le 8 oct. 2024
I honestly hate leaving bad reviews, but sometimes it has to be done. First the room. It smelled so badly, like chemicals and very strong. We made a complaint and was told it's too late to move to another room. That's fine, but then nothing was done to remedy that. Second, the shower was not working and when we tried to make a call to the front desk and the phone was not working either. That was fixed, only for the shower to again not work when we tried to use it again (the top half was not working). We made due with the bottom half of it. Lastly that pool bar. The odor that comes from there is toxic. You could not sit at the bar without it engulfing you. I will say though that the staff was amazing. That is probably the only reason i would give the resort a few stars. This was my first and last stay at the Riu Las Americas.
Commentaires de Gestion de l’hôtel
11 oct. 2024 par Online Reputation Manager , Gestion de l’hôtel
Dear Elizabeth,Thank you for your review. We really appreciate that you took the time to evaluate your stay. We make every effort to meet our guests’ expectations and to provide a wonderful experience, we are truly disappointed to read that you may have experienced some challenges with us. Your comments will be forwarded to the relevant team to be taken into account for future improvement as we really hope you will give us another opportunity to welcome you back in the near future. Warm regards,Hotel Riu Palace Las AméricasOnline Reputation Manager
par un voyageur
Publié le 2 oct. 2024
par un voyageur
Publié le 19 sept. 2024 sur Expedia
This was definitely a 5 star resort! Excellent service!
par un voyageur
Publié le 18 sept. 2024 sur Expedia
par un voyageur
Publié le 18 sept. 2024 sur Expedia
Only complaint was room was hot. Unable to change temperature to comfortable settings.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Hotel Riu Palace Las Américas, Gestion de l’hôtel
Dear Courtney Lynn,Thank you very much for taking time to evaluate us.Your comment will be forwarded to the management, please accept our apologies for any discomfort.We will continue improving and hoping to welcome you again.Warmest Regards,Hotel Riu Palace Las AméricasOnline Reputation Manager
