Avis Riu Palace Las Americas All Inclusive - Adults Only

Dear Julianne,The best reward is to learn you enjoyed your honeymoon.We will continue to improve our hotel and services, in order to provide you with the best experience.Thank you for letting us be part of your special occasion.Wishing you both a joyful and loving life, Julianne!Loving Regards,Hotel Riu Palace Las AméricasOnline Reputation Manager

Dear Timothy,We truly appreciate the time you took to write this review. Thank you very much for being our guest.We are sorry to read that your stay was not fully satisfactory. In regards to our food offer, it is unfortunate to learn, that regardless our chefs’ efforts, we could not meet your taste.In order to fulfil every guest expectations regarding food, our main buffet and theme restaurants offer a great selection of exquisitely presented local and international dishes which are prepared daily with the utmost care and using fresh ingredients. We regret that we failed to live up to your wishes and we do check daily our food offer, combining quality and variety catering for all tastes.At RIU Hotels & Resorts health is our priority. We wish to explain that in accordance with our high standards, we guarantee our guests the highest quality service, which goes far beyond the legal requirements, especially when it comes to food safety. Therefore, we follow a food safety protocol, ensuring product safety and quality, in all our F&B processing, preparation and service processes.We can guarantee that our regular H&S inspections show optimal results in this area.Travelling to different countries with different climates may lead to gastrointestinal problems, which may not necessarily be related to food. Needless to say, we are deeply sorry to read that your wife was not well. We follow strict procedures while handling our food products, in order to prevent and avoid any kind of alimentary risks or hazards.We will share your feedback with our team with the purpose of improving.Best Regards,Hotel Riu Palace Las AméricasOnline Reputation Manager

Dear Laurene,We strive to make all of our guests feel welcome and relaxed during their time with us. It is rewarding to learn that our team’s efforts paid off.Thank you for your great evaluation.We hope to welcome you again, Laurene, so we can share yet another nice stay.Warmest Regards!Hotel Riu Palace Las AméricasOnline Reputation Manager