Note fondée sur 3 340 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,6 Service et personnel
4,6 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 févr. 2024 sur Expedia
Service de chambre manquant
par un voyageur
Publié le 27 mai 2023 sur Expedia
Very nice stay for our honeymoon! Staff was very attentionate,food was very good and alll the facilities were Nice and clean! Hotel was very well located. Its own private beach was calm and very nice to swim and even snorkle just in front of the hôtel. We were able to observe many sorts of fishes.
Commentaires de Gestion de l’hôtel
30 mai 2023 par Riu Palace Las Américas Online Reputation Manager, Gestion de l’hôtel
Dear Julianne,The best reward is to learn you enjoyed your honeymoon.We will continue to improve our hotel and services, in order to provide you with the best experience.Thank you for letting us be part of your special occasion.Wishing you both a joyful and loving life, Julianne!Loving Regards,Hotel Riu Palace Las AméricasOnline Reputation Manager
par un voyageur de Trois-Rivieres
Publié le 10 janv. 2023 sur Expedia
Nourriture pas digne d’un 5 étoiles
par un voyageur de Holyoke
Publié le 4 nov. 2024
par un voyageur
Publié le 9 oct. 2024
par un voyageur
Publié le 8 oct. 2024
I honestly hate leaving bad reviews, but sometimes it has to be done. First the room. It smelled so badly, like chemicals and very strong. We made a complaint and was told it's too late to move to another room. That's fine, but then nothing was done to remedy that. Second, the shower was not working and when we tried to make a call to the front desk and the phone was not working either. That was fixed, only for the shower to again not work when we tried to use it again (the top half was not working). We made due with the bottom half of it. Lastly that pool bar. The odor that comes from there is toxic. You could not sit at the bar without it engulfing you. I will say though that the staff was amazing. That is probably the only reason i would give the resort a few stars. This was my first and last stay at the Riu Las Americas.
Commentaires de Gestion de l’hôtel
11 oct. 2024 par Online Reputation Manager , Gestion de l’hôtel
Dear Elizabeth,Thank you for your review. We really appreciate that you took the time to evaluate your stay. We make every effort to meet our guests’ expectations and to provide a wonderful experience, we are truly disappointed to read that you may have experienced some challenges with us. Your comments will be forwarded to the relevant team to be taken into account for future improvement as we really hope you will give us another opportunity to welcome you back in the near future. Warm regards,Hotel Riu Palace Las AméricasOnline Reputation Manager
par un voyageur
Publié le 2 oct. 2024
par un voyageur de Reynoldsville
Publié le 19 août 2024 sur Expedia
Love everything about this resort! The best one I have ever been at. I love how convenient everything is located. I am older and love how you can go from two of the pools right to the beach and is close. The beach there is calm and easy to get into and out of. Was a clean beach also. The services there were very helpful and eager to help you. So So nice Will be back to this one.
par un voyageur
Publié le 19 août 2024 sur Expedia
I liked everything.
Commentaires de Gestion de l’hôtel
27 août 2024 par Hotel Riu Palace Las Américas, Gestion de l’hôtel
Dear Benerito,We feel very lucky, since from all the hotels to choose from, you chose us for your stay and you had a nice time.Thank you very much!And we hope we have the opportunity to welcome you again very soon.Wishing you a beautiful day, Benerito.Loving Regards,Hotel Riu Palace Las AméricasOnline Reputation Manager
par un voyageur
Publié le 19 août 2024 sur Expedia
Upon check in, no complimentary drink offered as advertised. Front desk personal rude and use language barrier as reasons not to help. My wife and several other guest we spoke to got food poisoning and the hotel personal did not care. After the illness was reported to Alex, the night manager, he said he would check the food and contact us about compensation. Not sure how you check what was on the buffet in the afternoon versus the evening when the illness was reported. The night manager, Alex could care less about the guests. When we asked to talk with him most employees said they didn’t know who you were talking about until after you became more persistent. We were told he wouldn’t be in until 11:00 pm when we questioned why he never got back to us, The following morning we were told he was off that day. When we questioned it again the desk clerk just smiled and shrugged as if he didn’t understand.
Notice paint peeling on building and some areas in need of repair. The elevators are small and only fit about six people tightly packed and one was not working for 3 of our 4 days. Some hotel employees such as the dining staff were very nice and helpful but their management teams definitely need work.
Commentaires de Gestion de l’hôtel
21 août 2024 par Online Reputation Manager, Gestion de l’hôtel
Dear Frank,Thank you for sharing your feedback regarding your recent stay.We sincerely regret that your experience did not meet your expectations, and we apologize for any disappointment this may have caused. Please rest assured that we will thoroughly address the concerns you’ve raised and take them into consideration for our continuous improvement efforts.Your input is invaluable in helping us enhance our services, and we hope you will consider staying with us again in the future, allowing us the opportunity to deliver the exceptional service we are known for.Warm regards,Hotel Riu Palace Las AméricasOnline Reputation Manager
