Note fondée sur 3 641 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,6 Service et personnel
4,3 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 mai 2024 sur Expedia
par un voyageur
Publié le 11 janv. 2025
We had a young female in our party that was injured in the pool due to a missing drain lid. After getting some one to take care of her and bandage it they wanted money for it. Then we had nobody from the hotel contact us to follow up on the incident
Commentaires de Gestion de l’hôtel
16 janv. 2025 par Hotel Riu Palace Península, Gestion de l’hôtel
Dear Brian Charles,We sincerely regret to learn about this. Please be in no doubt that our guests and their well-being are our main concern.If you wish you may place a complaint through your reservation channel.Much to our regret we must underline that when a reservation has been made with your reservation channel, we cannot deal with it directly. It is through your reservation channel that we can review what happened and give you an appropriate response.Sincerely,Hotel Riu Palace PenínsulaOnline Reputation Manager
par un voyageur de Houston
Publié le 9 janv. 2025
The food was subpar
Commentaires de Gestion de l’hôtel
10 janv. 2025 par Hotel Riu Palace Peninsula Online Reputation Manag, Gestion de l’hôtel
Dear Antonio,Thank you very much for staying with us.It is unfortunate to learn, that regardless our chefs’ efforts, we could not meet your taste.In order to fulfil every guest expectations regarding food, our main buffet and theme restaurants offer a great selection of exquisitely presented local and international dishes which are prepared daily with the utmost care and using fresh ingredients. We regret that we failed to live up to your wishes and we do check daily our food offer, combining quality and variety catering for all tastes. We will send your comments to management, in case the standards have not been fulfilled at some point.Best Regards,Hotel Riu Palace PeninsulaOnline Reputation Manager
par un voyageur
Publié le 2 déc. 2024
par un voyageur
Publié le 17 nov. 2024
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par un voyageur
Publié le 20 oct. 2024 sur Expedia
Very good, organized, clean and secured
par un voyageur
Publié le 19 oct. 2024 sur Expedia
Everything
Commentaires de Gestion de l’hôtel
4 nov. 2024 par Online Reputation Manager , Gestion de l’hôtel
Dear Brian,We are very pleased to read your kind comments and to know that you have positively valued different aspects of the hotel.We hope that you will visit us again soon and be able to offer you another great and unforgettable experience with us.Kind regards,Hotel Riu Palace PeninsulaOnline Reputation Manager
par un voyageur
Publié le 19 oct. 2024 sur Expedia
par un voyageur
Publié le 19 oct. 2024 sur Expedia
Beautiful pools and property
Commentaires de Gestion de l’hôtel
4 nov. 2024 par Online Reputation Manager , Gestion de l’hôtel
Dear Elizabeth,We are very pleased to read your kind comments and to know that you have positively valued different aspects of the hotel.We hope that you will visit us again soon and be able to offer you another great and unforgettable experience with us.Kind regards,Hotel Riu Palace PeninsulaOnline Reputation Manager
par un voyageur
Publié le 19 oct. 2024 sur Expedia
Everything was FABULOUS. From the food to the drinks to the entertainment. The resort is suitable for all ages and the grounds are beautiful. The staff is friendly and extremely helpful even if there is a language barrier. WE WILL BE BACK .
