Ratings based on 924 Guest Reviews
Hear it directly from our travellers
3.5 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Dec. 18, 2024
- It smells very bad.
- the tv control didn’t work, so I was stuck in only one channel.
- no covers, only sheets on bed
- found some hair in sheets
- bottom of sink with mildew.
Overall, naughty. The smells of the room is the worst, Like dirty feet or wet clothes.
by A traveller
Posted Sep. 18, 2024 on Expedia
Needs to be update
Comment from Hotel Management
Oct. 1, 2024 by Hotel Xbalamque Resort & Spa, Hotel Management
Su opinión es muy importante para nosotros! Lamentamos los inconvenientes que se presentaron en su estadía y no haber podido cumplir con las expectativasTrabajaremos para mejorar la calidad de nuestro servicio
by A traveller
Posted Sep. 16, 2024 on Expedia
Good place, a bit far from everything
Comment from Hotel Management
Oct. 1, 2024 by Gracias por hospedarse con Hotel Xbalamque Resort, Hotel Management
Su opinión es muy importante para nosotros! Agradecemos sus comentarios
by A traveller from Alton
Posted Sep. 10, 2024 on Expedia
Hotel was ugly and dirty and smelled horrible
Comment from Hotel Management
Oct. 1, 2024 by Hotel Xbalamque Resort & Spa, Hotel Management
Su opinión es muy importante para nosotros! Lamentamos los inconvenientes que se presentaron en su estadía y no haber podido cumplir con las expectativasTrabajaremos para mejorar la calidad de nuestro servicio
by A traveller
Posted Sep. 4, 2024 on Expedia
Good
Comment from Hotel Management
Oct. 1, 2024 by Gracias por hospedarse con Hotel Xbalamque Resort, Hotel Management
Su opinión es muy importante para nosotros! Agradecemos sus comentarios
by A traveller from Playa del Carmen
Posted Aug. 28, 2024 on Expedia
I could rest very good at the place.
Comment from Hotel Management
Oct. 1, 2024 by Gracias por hospedarse con Hotel Xbalamque Resort, Hotel Management
Su opinión es muy importante para nosotros! Agradecemos sus comentarios
by A traveller
Posted Aug. 25, 2024 on Expedia
Comment from Hotel Management
Oct. 1, 2024 by Gracias por hospedarse con Hotel Xbalamque Resort, Hotel Management
Su opinión es muy importante para nosotros! Agradecemos sus comentarios
by A traveller
Posted Aug. 24, 2024 on Expedia
This is a budget property. Don’t be fooled by the pictures. The windows were open and bugs were coming into the room when I got there. They give you three remotes. One for tv. One for cable box. And one for ac. You must return these to front desk or you get charged for leaving them in room.
The bathroom had mold on the ceiling. The decor is dated. The restaurant isn’t open all day or night. No room service. I ordered uber eats. The staff was friendly and tried to make my stay as pleasant as possible. However the property is very run down.
Comment from Hotel Management
Oct. 1, 2024 by Hotel Xbalamque Resort & Spa, Hotel Management
Su opinión es muy importante para nosotros! Lamentamos los inconvenientes que se presentaron en su estadía y no haber podido cumplir con las expectativasTrabajaremos para mejorar la calidad de nuestro servicio
by A traveller
Posted Jul. 29, 2024 on Expedia
Comment from Hotel Management
Jul. 30, 2024 by Hotel Xbalamque Resort & Spa, Hotel Management
Su opinión es muy importante para nosotros! Agradecemos sus comentarios
by A traveller
Posted Jul. 29, 2024 on Expedia
Comment from Hotel Management
Jul. 30, 2024 by Gracias por hospedarse con Hotel Xbalamque Resort, Hotel Management
Su opinión es muy importante para nosotros! Agradecemos sus comentarios
