Note fondée sur 1 637 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,8 Service et personnel
4,7 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 31 août 2022 sur Hotels
Commentaires de Gestion de l’hôtel
2 sept. 2022 par Zitlaly Méndez, Gestion de l’hôtel
Dear Sebastian, thank you for your rating!
par un voyageur
Publié le 11 nov. 2024
Commentaires de Gestion de l’hôtel
12 nov. 2024 par Eduardo Rojas, GM. Hyatt Zilara Cancún, Gestion de l’hôtel
Dear Nilda Irene,Thank you for sharing your kind rating. We’re so glad to hear you enjoyed your stay at Hyatt Zilara Cancún.We hope to have the chance to welcome you back and provide a more complete and satisfying experience in the future at this paradise, your home away from home.Warm regards,Eduardo RojasGeneral ManagerHyatt Zilara Cancún
par un voyageur
Publié le 1 nov. 2024
The staff are the reason we have been to this resort 5 times. They are friendly, attentive and go out of their way to make your stay memorable! The resort is beautiful but in need of some updating. They are planning to be closed from April 1 to December 1 for renovations. I can’t wait to see it in 2026!!
Commentaires de Gestion de l’hôtel
4 nov. 2024 par Eduardo Rojas, GM. Hyatt Zilara Cancún, Gestion de l’hôtel
Dear Brian Keith,Thank you for your continued loyalty to Hyatt Zilara Cancún and for sharing your wonderful experiences with all the team. We are thrilled to know that all friendly and attentive associates have made each of your five visits memorable.The team appreciates your feedback regarding the need for updates, and we are committed to providing all guests with the best possible experience. We look forward to welcoming you back for another memorable stay in the future at your home away from home, Hyatt Zilara Cancún.Warm regards,Eduardo RojasGeneral ManagerHyatt Zilara Cancún
par un voyageur
Publié le 22 oct. 2024
Had an amazing time. Property definitely needs an upgrade which I heard they will be doing starting in April. Shows were fantastic. Spa also needs an uplift, Jesus the masseuse was awesome.
Commentaires de Gestion de l’hôtel
22 oct. 2024 par Eduardo Rojas, GM. Hyatt Zilara Cancún, Gestion de l’hôtel
Dear Nilda Irene,Thank you for choosing Hyatt Zilara Cancún and for sharing your feedback. We are delighted to hear that you had an amazing time and enjoyed all the fantastic shows. We appreciate your insights and we will address this with all the team to ensure better service in the future.We will be sure to pass along your compliments to Jesús as this serves as a great source of motivation. We hope to welcome you back soon for another wonderful experience at your home away from home.Warm regards,Eduardo RojasGeneral ManagerHyatt Zilara Cancún
par un voyageur
Publié le 26 août 2024
Commentaires de Gestion de l’hôtel
27 août 2024 par Eduardo Rojas, GM. Hyatt Zilara Cancún, Gestion de l’hôtel
Dear GARRET,Thank you for your rating about your recent experience at Hyatt Zilara Cancún. We appreciate your feedback and are pleased to know you had a positive experience. We look forward to welcoming you back and hope to exceed your expectations on your next visit.Best regards,Eduardo RojasGeneral ManagerHyatt Zilara Cancún
par un voyageur
Publié le 19 août 2024 sur Expedia
とても素敵なホテルでしたが、1部のスタッフの方の対応が良くなかったことが残念でした。
それ以外は満足でした。
Commentaires de Gestion de l’hôtel
20 août 2024 par Juliana, Community Mgr. Hyatt Zilara Cancún, Gestion de l’hôtel
Dear Chizuru,Thank you for staying at Hyatt Zilara Cancún and for your valuable feedback. While we are pleased to hear that you were satisfied with most aspects of your stay, we regret that the service from some of the associates did not meet your expectations. We will address this internally to ensure improvements are made. We hope to have the opportunity to welcome you back for an even better experience at your home away from home, Hyatt Zilara Cancún.Sincerely,Juliana HernándezCommunity ManagerHyatt Zilara Cancún
par un voyageur de FRAMINGHAM
Publié le 19 août 2024 sur Expedia
Everything is fine unless the lobby that is missing the air conditioning.The nice activities in lobby cannot be attended for how long they are because of the high temperature in that lobby.
Commentaires de Gestion de l’hôtel
20 août 2024 par Juliana, Community Mgr. Hyatt Zilara Cancún, Gestion de l’hôtel
Dear Roxana Cristiana,Thank you for choosing to stay at Hyatt Zilara Cancún and for sharing your feedback. We're glad to hear that most aspects of your stay were enjoyable. Please receive our apologies for the inconvenience caused by the temperature in the lobby and understand how it affected your experience during the activities. Rest assured, your comments will be taken into consideration as we strive to enhance all guests' comfort. We hope to welcome you back for an improved experience in the future at your home away from home, Hyatt Zilara Cancún.Sincerely,Juliana HernándezCommunity ManagerHyatt Zilara Cancún
par un voyageur
Publié le 18 août 2024 sur Expedia
Property was very clean staff is friendly
Commentaires de Gestion de l’hôtel
20 août 2024 par Juliana, Community Mgr. Hyatt Zilara Cancún, Gestion de l’hôtel
Dear Kaneisha,Thank you for staying at Hyatt Zilara Cancún and for your kind feedback. We're pleased to hear that you found this property clean and all associates to be friendly. Your satisfaction is our top priority, and we look forward to welcoming you back for another great stay at your home away from home, Hyatt Zilara Cancún.Sincerely,Juliana HernándezCommunity ManagerHyatt Zilara Cancún
par un voyageur
Publié le 18 août 2024 sur Expedia
Nice and Beutiful
Commentaires de Gestion de l’hôtel
20 août 2024 par Juliana, Community Mgr. Hyatt Zilara Cancún, Gestion de l’hôtel
Dear Lok,Thank you for choosing to stay at Hyatt Zilara Cancún and for your kind words. We're delighted to know that you had a pleasant experience and found this property beautiful. We look forward to welcoming you back for another wonderful stay at your home away from home, Hyatt Zilara Cancún.Sincerely,Juliana HernándezCommunity ManagerHyatt Zilara Cancún
par un voyageur
Publié le 18 août 2024 sur Expedia
レストランの数が多くてよかった。イベントも開催されていて、飽きることなく宿泊することができた。
Commentaires de Gestion de l’hôtel
20 août 2024 par Juliana, Community Mgr. Hyatt Zilara Cancún, Gestion de l’hôtel
Dear SHOTA,Thank you for staying at Hyatt Zilara Cancún and for your kind feedback. We are pleased to hear that you enjoyed the variety of restaurants and the events offered during your stay. It’s wonderful to know that we could make your experience engaging and memorable. We look forward to welcoming you back for another enjoyable visit at your home away from home, Hyatt Zilara Cancún.Sincerely,Juliana HernándezCommunity ManagerHyatt Zilara Cancún
