Note fondée sur 1 671 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,8 Service et personnel
4,7 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 31 août 2022 sur Hotels
Commentaires de Gestion de l’hôtel
2 sept. 2022 par Zitlaly Méndez, Gestion de l’hôtel
Dear Sebastian, thank you for your rating!
par un voyageur de Forney
Publié le 1 déc. 2024
I enjoyed everything
Commentaires de Gestion de l’hôtel
1 déc. 2024 par Eduardo Rojas, GM. Hyatt Zilara Cancún, Gestion de l’hôtel
Dear ROSHAN,Thank you for choosing Hyatt Zilara Cancún and for sharing your wonderful feedback. We are delighted to hear that you enjoyed everything about your stay. Your satisfaction means the world to all the team, and we hope to have the pleasure of welcoming you back to your home away from home soon.Sincerely,Eduardo RojasGeneral ManagerHyatt Zilara Cancún
par un voyageur
Publié le 28 nov. 2024
Commentaires de Gestion de l’hôtel
30 nov. 2024 par Eduardo Rojas, GM. Hyatt Zilara Cancún, Gestion de l’hôtel
Dear NINETTE,Thank you for sharing your feedback. While Hyatt Zilara Cancún Team is glad to hear you had a good stay, we always strive to exceed expectations and provide all guests with an exceptional experience. Please let us know how we can improve to make your next visit even better.We look forward to welcoming you back to your home away from home in Cancún.Sincerely,Eduardo RojasGeneral ManagerHyatt Zilara Cancún
par un voyageur
Publié le 21 nov. 2024
Commentaires de Gestion de l’hôtel
23 nov. 2024 par Eduardo Rojas, GM. Hyatt Zilara Cancún, Gestion de l’hôtel
Dear Brian Keith,Thank you for choosing Hyatt Zilara Cancún and for sharing your feedback. We are thrilled to hear that you enjoyed your stay at paradise. We look forward to welcoming you back to this resort, your home away from home!Warm regards,Eduardo RojasGeneral ManagerHyatt Zilara Cancún
par un voyageur
Publié le 11 nov. 2024
Commentaires de Gestion de l’hôtel
12 nov. 2024 par Eduardo Rojas, GM. Hyatt Zilara Cancún, Gestion de l’hôtel
Dear Nilda Irene,Thank you for sharing your kind rating. We’re so glad to hear you enjoyed your stay at Hyatt Zilara Cancún.We hope to have the chance to welcome you back and provide a more complete and satisfying experience in the future at this paradise, your home away from home.Warm regards,Eduardo RojasGeneral ManagerHyatt Zilara Cancún
par un voyageur
Publié le 1 nov. 2024
The staff are the reason we have been to this resort 5 times. They are friendly, attentive and go out of their way to make your stay memorable! The resort is beautiful but in need of some updating. They are planning to be closed from April 1 to December 1 for renovations. I can’t wait to see it in 2026!!
Commentaires de Gestion de l’hôtel
4 nov. 2024 par Eduardo Rojas, GM. Hyatt Zilara Cancún, Gestion de l’hôtel
Dear Brian Keith,Thank you for your continued loyalty to Hyatt Zilara Cancún and for sharing your wonderful experiences with all the team. We are thrilled to know that all friendly and attentive associates have made each of your five visits memorable.The team appreciates your feedback regarding the need for updates, and we are committed to providing all guests with the best possible experience. We look forward to welcoming you back for another memorable stay in the future at your home away from home, Hyatt Zilara Cancún.Warm regards,Eduardo RojasGeneral ManagerHyatt Zilara Cancún
par un voyageur
Publié le 22 oct. 2024
Had an amazing time. Property definitely needs an upgrade which I heard they will be doing starting in April. Shows were fantastic. Spa also needs an uplift, Jesus the masseuse was awesome.
Commentaires de Gestion de l’hôtel
22 oct. 2024 par Eduardo Rojas, GM. Hyatt Zilara Cancún, Gestion de l’hôtel
Dear Nilda Irene,Thank you for choosing Hyatt Zilara Cancún and for sharing your feedback. We are delighted to hear that you had an amazing time and enjoyed all the fantastic shows. We appreciate your insights and we will address this with all the team to ensure better service in the future.We will be sure to pass along your compliments to Jesús as this serves as a great source of motivation. We hope to welcome you back soon for another wonderful experience at your home away from home.Warm regards,Eduardo RojasGeneral ManagerHyatt Zilara Cancún
par un voyageur
Publié le 19 sept. 2024 sur Expedia
It was my very first time the place was beautiful and the staff was nice and I love my room
Commentaires de Gestion de l’hôtel
19 sept. 2024 par Eduardo Rojas, GM. Hyatt Zilara Cancún, Gestion de l’hôtel
Dear Samson J,Thank you for your kind feedback. We are delighted to hear that you enjoyed your first visit, found Hyatt Zilara Cancún to be beautiful, and loved your room. All associates appreciate your recognition of their efforts, this is a great source of motivation for us all. Thank you!We look forward to welcoming you back for another wonderful experience at your home away from home.Sincerely,Eduardo RojasGeneral ManagerHyatt Zilara Cancún
par un voyageur
Publié le 19 sept. 2024 sur Expedia
The services they provided
par un voyageur
Publié le 19 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 sept. 2024 par Eduardo Rojas, GM. Hyatt Zilara Cancún, Gestion de l’hôtel
Dear YUTAKA,Thank you for your fantastic rating! We’re delighted to know you enjoyed your stay at Hyatt Zilara Cancún.We look forward to welcoming you back soon at your home away from home.Sincerely,Eduardo RojasGeneral ManagerHyatt Zilara Cancún
