Note fondée sur 931 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,5 Service et personnel
4,6 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 12 juin 2022 sur Hotels
Locaux très bien et équipe plutôt sympathique
MAIS:
Blindé d’américains qui mangent et boivent toute la journée et bruyant
Offre bouteille de vin pas clair: au final on a payé la bouteille car on n’a pas demandé/pris la bonne
par un voyageur
Publié le 21 juill. 2021 sur Hotels
par un voyageur
Publié le 3 sept. 2024 sur Expedia
Clean, fun & attentive staff.
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Quality Manager, Gestion de l’hôtel
It is always fabulous for us to receive such wonderful reviews like yours. We appreciate the time and effort taken to share this opinion with us. We have treated your description as a triumph and your comments confirm that we are on the right track with our numerous efforts and attention to detail.We, therefore want to express our gratitude again for your excellent review and will be delighted to welcome you back to one of our hotels in the near future.Best Regards,
par un voyageur
Publié le 1 sept. 2024 sur Expedia
Todo era bien bueno y la gente bien amable
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Gerente de Calidad, Gestion de l’hôtel
Le agradecemos el tiempo dedicado a escribir este comentario sobre Iberostar Selection Coral Cancun.Todas las opiniones son muy importantes, y la suya nos indica que estamos trabajando en la buena dirección para que nuestros huéspedes vuelvan a casa con unos recuerdos inmejorables de su estancia con nosotros.Esperamos volver a saludarlo en un futuro no lejano.Atentamente,
par un voyageur
Publié le 30 août 2024 sur Expedia
Customer service was exceptional everyone is so nice and we are LGBT couple we felt safe and included. We celebrated our third year anniversary in coral level iberostar cancun. It was our first trip to Cancun I chose this hotel because of it’s cleanliness. Our stay was amazing. Food was exceptional and all the staff are welcoming, friendly and attentive. I am glad I chose this hotel.
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Quality Manager, Gestion de l’hôtel
First and foremost, we would like to thank you for choosing Iberostar Selection Coral Cancun to celebrate your anniversary.We have treated your description as a triumph and your comments confirm that we are on the right track with our numerous efforts and attention to detail.Also, we thank you for your very nice words concerning our team, they work very hard on a daily basis to make sure our guests are well attended to at all times. We will relay your comments to all of them and we are sure they will be happy to know their efforts have been acknowledged.Once more, we thank you for sharing this wonderful review and will be delighted to welcome you back in the near future.Best Regards,
par un voyageur
Publié le 28 août 2024 sur Expedia
Great Staff!
Commentaires de Gestion de l’hôtel
30 août 2024 par Quality Manager, Gestion de l’hôtel
It has been really good to read that you had such a great time and we want to thank you for sharing your experience.We sincerely appreciate your words towards our staff who are characterized by their kind and helpful manner. We will congratulate them on your behalf and we are delighted that they could enhance your stay with us.Once more, we thank you for writing and sharing this wonderful review and we hope that we will be able to serve you again in the future.Best Regards,
par un voyageur
Publié le 27 août 2024 sur Expedia
The staff was very friendly and courteous
Commentaires de Gestion de l’hôtel
30 août 2024 par Quality Manager, Gestion de l’hôtel
We would like first of all to thank you for your great review of your stay with us. Our day to day efforts are to create a particularly pleasant atmosphere for our guests, so your words confirming our success are really important to us. We will certainly extend your praise to all of our dedicated colleagues because we know we have quite a remarkable team here.We hope to have the pleasure of your company again, in the not too distant future at one of our Iberostar hotels.Best Regards,
par un voyageur
Publié le 18 août 2024 sur Expedia
In many parts of the Resort At many times at certain dining facilities the lack of a working Air conditioner Elevators made it very uncomfortable The Room that we were assigned we had to keep restarting the air conditioner with the controller on the wall because it would cut out and stop working
Commentaires de Gestion de l’hôtel
21 août 2024 par Quality Manager, Gestion de l’hôtel
We would like to express our appreciation for the time that you have taken to send us your review.We are saddened to read about the inconveniences you experienced with our air conditioning system. We assure you that we try to take care of every detail so that our guests enjoy their stay with us. Therefore, it is important to explain that our team follows a strict maintenance program in order to keep our rooms in excellent condition.For future occasions, we kindly remind you to inform us about any issues whilst you are in our hospitality as it can give us an opportunity to primarily find a solution to any issues you are not happy with and more importantly ensure that you are able to fully enjoy your holiday with us. Once more, we thank you for your review and hope to see you in the future at one of our hotels.Best regards,
par un voyageur
GOOD VIEW
Publié le 15 août 2024 sur HotelsTOP FLOOR ROOM WAS AMAZING. CLEANING STAFF WAS EXCELLENT.
FOOR WAS OK. WAS HOPING TO BE AMAZED. MEXICAN RESTAURANT-VERY DISAPPOINTED-BAD SERVICE-LIMITED MENU.
WAS VERY QUIET-EVENING ACTIVITIESOK-A LITLEY CHEESY-
par un voyageur
Publié le 13 août 2024 sur Expedia
Leaving your adults only resort for dinner or lunch surrounded by a bunch of children screaming and yelling kind of defeats the purpose of staying at an adults only resort
Commentaires de Gestion de l’hôtel
16 août 2024 par Quality Manager, Gestion de l’hôtel
We would like first and foremost to thank you for choosing us for your recent holiday and also for taking the time to share your opinion with us.We are happy to know that overall you had a great vacation experience.On the other hand, it is important to explain that our sister hotel Iberostar Selection Cancun is a family friendly concept, however, our Iberostar Selection Coral Cancun side is certainly an Adults Only concept.In the future may we invite you to personally transmit, during your stay any complaints or suggestions that you may have and allow us to intervene and make your holiday even more enjoyable.Once more we thank you for choosing Iberostar and we hope to welcome you back again in the future.Best regards,
