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Krystal Grand Cancun All Inclusive

4.5 star property
4.5-star beachfront hotel near Gaviota Azul Beach

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Photo gallery for Krystal Grand Cancun All Inclusive

3 outdoor pools, pool umbrellas, sun loungers
4 bars/lounges, swim-up bar, poolside bar, beach bar
Aerial view
Aerial view
Couples treatment rooms, sauna, hot tub, body treatments, hydrotherapy

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking available
  • Pool
  • Bar
  • All-inclusive
  • Spa
  • Room service

Explore the area

Map
Boulevard Kukulcan km 8.5, Cancun, ROO, 77500
  • Gaviota Azul Beach
    ‪1 min walk‬
  • Cancun Convention Center
    ‪7 min walk‬
  • Hotel Zone Beaches
    ‪12 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪29 min drive‬

Room options

View all photos for Altitude Suite

Altitude Suite

Altitude Suite

  • 51 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room, Oceanfront

Deluxe Room, Oceanfront

Deluxe Room, Oceanfront

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Altitude Suite Ocean Front

Altitude Suite Ocean Front

Altitude Suite Ocean Front

  • 51 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Cancun

Beachfront retreat .At this Zona Hotelera hotel, you'll be well placed to visit Gaviota Azul Beach and Hotel Zone Beaches, both steps away. UltraMar Ferry Terminal and Cancun Convention Center are also within half a mile (1 km).

What's nearby

  • Gaviota Azul Beach - 1 min walk - 0.1 km
  • Cancun Convention Center - 7 min walk - 0.6 km
  • Forum Beach - 7 min walk - 0.6 km
  • Caracol Beach - 7 min walk - 0.7 km
  • Hotel Zone Beaches - 12 min drive - 5.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 29 min drive

Restaurants

  • ‪Hooters - ‬6 min walk
  • ‪Mandala - ‬6 min walk
  • ‪The Moongate - ‬2 min walk
  • ‪Monkey Business - ‬5 min walk
  • ‪Forum Beach Club - ‬7 min walk

About this property

Krystal Grand Cancun All Inclusive

4.5-star beachfront hotel near Gaviota Azul Beach
Krystal Grand Cancun All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with complimentary cabanas and umbrellas. At Krystal Grand Cancun All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges, a beach bar, and a poolside bar. This all-inclusive hotel also offers a complimentary children's club, a children's pool, and a 24-hour fitness center. Valet parking is free.

  • 395 guestrooms or units
  • 14 levels
  • 2 buildings
  • 4 dining venues
  • 4 bars or lounges
  • Meeting rooms
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Krystal Grand Cancun All Inclusive offers 395 accommodations with minibars and laptop-compatible safes. Rooms open to furnished balconies. LED televisions come with premium cable channels and pay movies. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

Spa Reflect has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Languages

English, Spanish

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CA $550 total
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Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • Free valet parking on site

Food and drink

  • 4 bars/lounges
  • 4 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Playground
  • Shopping
  • TV in common areas
  • Yoga classes

Accessibility

  • Elevator

Room amenities

Entertainment

  • LED TV with premium cable channels
  • Pay movies

Bedroom

  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Cancun Hyatt Regency
Cancun Regency
Cancun Regency Hyatt
Hyatt Cancun Regency
Krystal Grand Punta Cancun Resort
Hyatt Regency Hotel Cancun
Regency Cancun
Regency Hyatt Cancun
Hyatt Regency Cancun Hotel Cancun
Krystal Grand Punta Cancun Hotel
Krystal Grand Punta Hotel
Krystal Grand Punta Cancun
Krystal Grand Punta
Hyatt Cancun
Krystal Grand Punta Resort
Krystal Grand Cancun Inclusive
Krystal Grand Cancun All Inclusive Hotel
Krystal Grand Cancun All Inclusive Cancun
Krystal Grand Cancun All Inclusive Hotel Cancun

Krystal Grand Cancun All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 402 out of 998 reviews
Rating 8 - Good. 308 out of 998 reviews
Rating 6 - Okay. 145 out of 998 reviews
Rating 4 - Poor. 85 out of 998 reviews
Rating 2 - Terrible. 58 out of 998 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
very nice and clean hotel, family friendly, they had activities for the kids every day, beach is beautiful and pools are very nice, loved that it was close to everything downtown, i would definitely stay here again!!
Stayed 4 nights in Aug 2018

10/10 Excellent

Verified traveller

Stayed 2 nights in Dec 2017

10/10 Excellent

Verified traveller

Stayed 6 nights in May 2019

8/10 Good

RHETT

Liked: Property conditions & facilities, room comfort
Stayed 1 night in May 2019

2/10 Terrible

andre

Disliked: Staff & service, property conditions & facilities, room comfort
Would not return
Very basic hotel and incredibly noisy internal bar area affecting all bedrooms.
Stayed 2 nights in Jan 2019

10/10 Excellent

scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time stay
I was impressed with the hotel. Very modern, clean, and well kept. Right on the beach and walking distance to anything you will ever need. We went non-inclusive so there are some nice places to eat locally and stores to buy whatever supplies you may need.
Stayed 3 nights in Apr 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Decent hotel, horrible staff
We elected to not do the all inclusive, so I can't speak to the quality of the food. I had no problem with the hotel itself. Its in a great location and the beach was great! Its an older hotel, but our room was clean with no signs of bugs. The bed wasn't awesome, but it was sufficient. It was also very quiet, and we were there over spring break. It was worth it to us to spend a bit more and get an ocean view balcony. You can't ask for a better view. My biggest complaint was the staff. This property also does a time share and everyone we interacted with was VERY aggressive. You can't get any help without being accosted. Every question we asked the front desk/concierge/doorman turned into a sales pitch. "Us- Where can we get a cab? Them-Where are you going, did you know you could go there for free if you listen to our presentation? Us- Can I get a price list for your spa? Them- Wouldn't you rather get services for free?" ALL THE TIME!!! And whatever you do, don't sit at the desk with their planner people! They act helpful in getting you tickets to excursions, trips, etc, buts its another ploy to get you to the time share. I wish we would have known to expect that level of aggressive sales tactics ALL OF THE TIME. By the end of our trip, I just walked through the lobby without making eye contact and ignored anyone trying to engage me. Without the staff, I would have rated the hotel much higher.
Stayed 5 nights in Mar 2019

10/10 Excellent

Andy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fun. It close to the bars. The beach is good. The staffs are good. The foods there was great. They have shushi and Italian.
Stayed 5 nights in Mar 2019

4/10 Poor

Verified traveller

Stayed 7 nights in Mar 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food and beverage service on the beach was slow and had to wait a long time for the food to arrive. My biggest concern was the loud music that could be heard in our room.We called the reception and they feigned ignorance, saying there is some music going on at an on-site wedding but they cant do anything about it. This happened for 2 nights during 5 night stay
Stayed 6 nights in Nov 2018

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The ocean view. The pool area was nice. It is honestly a struggle to even come up with 50 words stating what I liked.
Stayed 3 nights in Feb 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was horrible, lots of limitations, Always had to make reservations to get into any restaurant, when ordering Room service was not able to order wine up to Room even though I was not paying for the all inclusive and was paying all a cart.
Stayed 8 nights in Feb 2019

6/10 Okay

Verified traveller

Stayed 8 nights in Feb 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noisy all night hotel and unfriendly front desk
Very noisy booming nightclub type music all night. Unfriendly disorganized front desk whose computers are not able to get reservations from hotels.com site. Very long wait at checkin desk who input our reservations manually. Disappointing room view of rusted vent systems that we were told it is what I paid for at hotels.com. No king size or ocean view as requested. One hour plus wait for onsite restaurants. I would never stay at the Krystal Grand hotels in Cancun's Hotelzone area. Noisy clientele as well. Other customers also complained at front desk with many other issues.
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Stayed 3 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really helpful staff. I preferred the other, more quiet, part of Cancun.
Stayed 1 night in Feb 2019

8/10 Good

jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2019

8/10 Good

Natalia, Hillsboro, OR

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We really enjoyed the beach area. Hotel was right on the beach and staff maitained the beach area very clean. We didn’t like the pushy hotel staff wanting us to attend their hotel presentation.
Stayed 7 nights in Jan 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2018

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome location, beautiful beach area. Staff is attentive.
Stayed 8 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2019

4/10 Poor

Andrea

Disliked: Property conditions & facilities
Our room had a mildew smell, we got locked out of our room multiple times and the front desk manager was extremely rude. The only person at the hotel that was pleasant and tried to help us was Daniel from VIP services. Cohoes to Daniel excellent customer service.!!!! This will be our last stay at this hotel.
Stayed 3 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service, property conditions & facilities
The beavh was awesome and close to the night life.
Stayed 4 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2019