Ratings based on 670 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 9, 2024 on Expedia
Excellent
Comment from Hotel Management
Sep. 9, 2024 by Hotel Management, Hotel Management
Dear Ali; Thank you for sharing your perfect review rating about your recent stay at Moon Palace Nizuc. We do appreciate your feedback and we look forward to welcome you back soon. Kindest Regards, Carlos Brahms E-Concierge Moon Palace Nizuc
by A traveller
Posted Sep. 6, 2024 on Expedia
Love every minute of my 5-day trip to Moon Palace Nizuc.
Comment from Hotel Management
Sep. 6, 2024 by Hotel Management, Hotel Management
Dear Carlos,Thank you for the perfect rating! We’re thrilled to hear you had a great stay with us. If you have any specific highlights or feedback you'd like to share, we’d love to hear it.We look forward to welcoming you back for another fantastic experience!Best regards,
by A traveller
Posted Sep. 6, 2024 on Expedia
Good
Comment from Hotel Management
Sep. 6, 2024 by Hotel Management, Hotel Management
Dear Qingbo, Thank you for your wonderful review! We’re thrilled to hear that you had a fantastic experience with us. Your positive feedback is greatly appreciated, and we look forward to welcoming you back for another exceptional stay. Best regards,
by A traveller
Posted Sep. 4, 2024 on Expedia
Not a lot of food to eat.
Comment from Hotel Management
Sep. 4, 2024 by Hotel Management, Hotel Management
Dear Xiu Mei;Thank you for sharing your rating on your recent stay. We would like to know more about your stay and how we could have exceeded your expectations, you can be sure we take your feedback and rating seriously. We invite you to write to us and tell us more about your experience.We look forward to hearing from you.Sincerely
by A traveller
Posted Sep. 1, 2024 on Expedia
The staff was very friendly. The food was overall good depending on what style you want
Comment from Hotel Management
Sep. 2, 2024 by Hotel Management, Hotel Management
Dear Tolulade; Thank you for sharing your perfect review rating about your recent stay at Moon Palace Nizuc. We do appreciate your feedback and we look forward to welcome you back soon. Kindest Regards, Carlos Brahms E-Concierge Moon Palace Nizuc
by A traveller from Vancouver
Posted Aug. 30, 2024 on Expedia
Awesome place
Comment from Hotel Management
Aug. 31, 2024 by Hotel Management, Hotel Management
Hi Hai Son,Thank you for the perfect rating! We’re thrilled to hear you had a great stay with us. If you have any specific highlights or feedback you'd like to share, we’d love to hear it.We look forward to welcoming you back for another fantastic experience! Best regards,
by A traveller from Houston
Posted Aug. 30, 2024 on Expedia
All
Comment from Hotel Management
Aug. 30, 2024 by Moon Palace Cancun, Hotel Management
Hi Samuel,Thank you for the perfect rating! We’re thrilled to hear you had a great stay with us. If you have any specific highlights or feedback you'd like to share, we’d love to hear it.We look forward to welcoming you back for another fantastic experience!Best regards,
by A traveller
Posted Aug. 30, 2024 on Hotels
Everything was amazing and extraordinary. Thank you so much
Comment from Hotel Management
Aug. 30, 2024 by Moon Palace Cancun, Hotel Management
Hi Hector,Thank you so much for the perfect 10 out of 10 rating! We’re delighted to hear that everything about your stay was amazing and extraordinary. Your kind words truly mean a lot to us.If there’s anything specific you enjoyed or any way we can make your next visit even better, please let us know. We can’t wait to welcome you back!Best regards,
by A traveller
Posted Aug. 29, 2024 on Hotels
Comment from Hotel Management
Aug. 29, 2024 by Moon Palace Cancun, Hotel Management
Hi Kassy,Thank you for taking the time to share your feedback. We’re pleased to hear that you had a good experience with us. If there are specific areas where you think we can improve or any aspects you particularly enjoyed, please let us know. Your insights are invaluable as we strive to enhance our guest experience.We hope to welcome you back soon for an even better stay!Best regards,
by A traveller
Posted Aug. 28, 2024 on Expedia
Almost everything, the dining options at the main buffet is not always that good.
Comment from Hotel Management
Aug. 29, 2024 by Moon Palace Cancun, Hotel Management
Hi Evaldo,Thank you for sharing your feedback with us! We’re thrilled to hear you enjoyed almost everything about your stay. We appreciate your comments about the dining options at the main buffet. Your input is valuable and helps us to continually improve our offerings.We will share your feedback with our culinary team to ensure that we enhance the dining experience for all our guests. If there’s anything specific you’d like to see improved or if you have any additional suggestions, please feel free to let us know.We hope to welcome you back in the future for an even better experience!Best regards,
