Note fondée sur 1 102 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,2 Service et personnel
4,5 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 7 mars 2024 sur Expedia
Très bel hôtel beaucoup d’infrastructures pour les enfants waterpark salle de jeu
Animation au top
Restauration au top beaucoup de fait maison très bon
Personnel au petits soins
Tout était parfait
Commentaires de Gestion de l’hôtel
8 mars 2024 par Hotel Management, Gestion de l’hôtel
Dear Sebastien; Thank you for choosing us, it was a pleasure to welcome you at Moon Palace The Grand and receive your perfect feedback, impression and preference. We remain at your service. Kind regards. Carlos Brahms, E-Concierge.
par un voyageur
Publié le 6 août 2023 sur Expedia
Great hotel for kids and and adults
Commentaires de Gestion de l’hôtel
8 août 2023 par Moon Palace The Grand Cancun, Gestion de l’hôtel
Dear Mr. Anthony;We thank you for choosing us, it has been a pleasure to welcome you.We remain at your service.Best regards,
par un voyageur de Wylie
Publié le 22 oct. 2024
Everything was great for the first 3-days then the some of the services tapered off. Food wasn't great but ok. Some of the activities for the kids either didn't work or was seasonal which wasn't stated when booked.
Commentaires de Gestion de l’hôtel
22 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Mitchell;Thank you for sharing your experience with us. We're pleased to hear that your stay started off on a positive note, but we are truly sorry to learn that some services and activities fell short of your expectations after the first few days.Your feedback regarding the food and the availability of children's activities is valuable to us, and we will review these areas with our team to ensure we improve. We understand how important it is to have full transparency about seasonal activities, and we regret any inconvenience this may have caused during your stay.We hope to have the opportunity to welcome you back in the future and provide the consistently exceptional experience you deserve.Warm regards,Carlos BrahmsE-ConciergeMoon Palace The Grand
par un voyageur de Wylie
Publié le 22 oct. 2024
Everything started out great for the first 3-days then some services tapered off. Food wasn't great and some of the activities for the kids either weren't working or was seasonal which was never stated prior to booking.
Commentaires de Gestion de l’hôtel
22 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Mitchell;Thank you for sharing your experience with us. We're pleased to hear that your stay started off on a positive note, but we are truly sorry to learn that some services and activities fell short of your expectations after the first few days.Your feedback regarding the food and the availability of children's activities is valuable to us, and we will review these areas with our team to ensure we improve. We understand how important it is to have full transparency about seasonal activities, and we regret any inconvenience this may have caused during your stay.We hope to have the opportunity to welcome you back in the future and provide the consistently exceptional experience you deserve.Warm regards,Carlos BrahmsE-ConciergeMoon Palace The Grand
par un voyageur
Publié le 19 août 2024 sur Expedia
Me gusto mucho, la comida muy rica
Commentaires de Gestion de l’hôtel
20 août 2024 par Hotel Management, Gestion de l’hôtel
Estimado Sr. Armando; Gracias por compartir su increíble calificación y comentarios sobre su reciente estancia en Moon Palace The Grand. Apreciamos que se haya tomado el tiempo de calificarnos y saber que cumplimos sus expectativas. Saludos cordiales, Carlos Brahms E-Concierge Moon Palace The Grand
par un voyageur
Publié le 19 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 août 2024 par Hotel Management, Gestion de l’hôtel
Estimado Sr. Jose Maria; Gracias por compartir su increíble calificación y comentarios sobre su reciente estancia en Moon Palace The Grand. Apreciamos que se haya tomado el tiempo de calificarnos y saber que cumplimos sus expectativas. Saludos cordiales, Carlos Brahms E-Concierge Moon Palace The Grand
par un voyageur
Publié le 19 août 2024 sur Expedia
Long line for breakfast Peolpe front desk lied about breakfast
Commentaires de Gestion de l’hôtel
24 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Andrea;Thank you for bringing this to our attention. We're sorry to hear about the long wait for breakfast and any misunderstandings you may have experienced at the front desk. This is not the level of service we strive to provide.We will address these issues with our team to ensure that clear and accurate information is given to all our guests, and that wait times are minimized.We appreciate your feedback and hope to have the opportunity to serve you better in the future.Kind regards,Carlos BrahmsE-ConciergeMoon Palace The Grand
par un voyageur
Publié le 19 août 2024 sur Expedia
Un excelente hotel , muchas amenidades para niños , muy agradable
Commentaires de Gestion de l’hôtel
19 août 2024 par Hotel Management, Gestion de l’hôtel
Estimado Sr. Rincon; Gracias por compartir su increíble calificación y comentarios sobre su reciente estancia en Moon Palace The Grand. Apreciamos que se haya tomado el tiempo de calificarnos y saber que cumplimos sus expectativas. Saludos cordiales, Carlos Brahms E-Concierge Moon Palace The Grand
par un voyageur
Publié le 18 août 2024 sur Expedia
Would not recommend
Commentaires de Gestion de l’hôtel
19 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Mr. Javier; Thank you for choosing Moon Palace The Grand, it was a pleasure to welcome you. Please receive our most sincere apologies for not having met your expectations and for the inconveniences mentioned above, please be assured that we have shared your feedback with our manager team.I would like to offer you a sincere apology for the impression that this situation has caused you. Please know that your comments are of high importance in order to improve in every aspect. Our priority is our guest’s satisfaction and comfort.We remain at your service.Cordially.Carlos BrahmsE-Concierge
par un voyageur
Publié le 18 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 août 2024 par Hotel Management, Gestion de l’hôtel
Estimado Sr. Augusto; Gracias por compartir su increíble calificación y comentarios sobre su reciente estancia en Moon Palace The Grand. Apreciamos que se haya tomado el tiempo de calificarnos y saber que cumplimos sus expectativas. Saludos cordiales, Carlos Brahms E-Concierge Moon Palace The Grand
