Let me begin by saying that all the property photos are 100% accurate. However, this property was not what I personally expected when I saw that the location was Zona Hotelera.
We have been to Cancun many times and stayed at multiple properties in Zona Hotelera. In the past, all of these properties have been on the beach with walk out access to beautiful, aqua blue water with the ocean waves rolling in. I love to walk the beach in the morning with my feet in the surf and hear the sound of the ocean waves at night. This was not the case at this property. The water at this location is not the beautiful blue color that I expected and there are no waves at all.
When booking the host was not willing to provide the specific property location. This felt really evasive. This was probably because the property is not where most Zona Hotelera properties are located. Aside from not being able to see pictures of the ocean in this area, this also made it difficult for us to plan activities during our stay without knowing the distance to anything.
Another very minor sticky item for us was the requirement to always wear a bright neon colored paper wrist band throughout our stay. We were told several times that this Could Not be removed and if it was removed and lost, there would be a $10 fee. Both of us thought that the way this communicated was just way over the top. Plus, we didn't want to have this in all our pictures.
After the first night, we packed our bags and moved to a different VRBO property (even though we knew that we could not get a refund). Our new condo was more central in the Zona Hotelera. For the rest of the week, we enjoyed beautiful views of a sparkling, blue-green ocean, walked right out the beach, played in the surf, had a restaurant and bar right at the pool, that would also serve us at the beach, and were way closer to shopping and the popular restaurants in Cancun.