Note fondée sur 2 097 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,1 Service et personnel
4,1 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de longueuil
Publié le 8 mai 2024 sur Expedia
The beach is one of the worst in mexico, its small and there's no waves.
The management will be slow and you probably wont get the room you paid for, and if you tell them that you've paid for another room, they'll get angry about it. If you stay awake after 11h and you get on the beach, you'll see that the security act like jail guard, they'll flash their flashlight every 3 minutes to make sure you don't smoke.
Commentaires de Gestion de l’hôtel
8 mai 2024 par General Management, Gestion de l’hôtel
Dear Benjamin,Thank you for taking the time to share your personal opinion with us regarding your recent stay. We are sorry to read that our beach location did not meet your expectations, although it offers the opportunity to board the ferry a short distance to visit Isla Mujeres, which has one of the best beaches in the Mexican Caribbean, having the opportunity to enrich your visit to the destination. We would like to clarify the information about the room assigned, we regret that the category selected was not as you expected as our front desk staff mentioned, there is a difference between the standard balcony room to the terrace one, and we regret your dissatisfaction with the room assigned, however, we provide the category according to the reservation, we also lament not been informed about the room condition, otherwise we could offer you an alternative. We are sorry to hear that the general law for tobacco control has not been to your liking and we would like to take this opportunity to clarify that we have a smoking area in the motor lobby area which is signposted. We are sorry to know that the Hotel did not meet your expectations, we appreciate your visit and we hope you had a good trip back home.Cordially.
par un voyageur
Publié le 14 avr. 2024 sur Expedia
Very good service
Commentaires de Gestion de l’hôtel
15 avr. 2024 par General Management, Gestion de l’hôtel
Dear Jean-Pierre Jr ,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again in the near future.Sincerely,
par un voyageur
Publié le 21 févr. 2024 sur Expedia
Établissement petit mais a proximité de plusieurs activités extérieures.
Commentaires de Gestion de l’hôtel
21 févr. 2024 par General Management, Gestion de l’hôtel
Dear Tony,We greatly appreciate the time you spent reviewing your recent experience in our hotel, at Occidental Costa Cancún we always strive to exceed guests' expectations and your comments will help our teams reach that goal. It is good to know that the resort location was convenient for your stay. Thank you once again for making us your choice hotel on this occasion, we hope to serve you again and to have the opportunity to exceed your expectations in the not too distant future. Sincerely,
par un voyageur
Publié le 20 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 févr. 2024 par General Management, Gestion de l’hôtel
Dear Marc,Thank you for making us your chosen venue to enjoy your vacations and for sharing your rate after your recent stay at Occidental Costa Cancún. We hope to have the opportunity to serve you again in the not-distant future.Sincerely,
par un voyageur
Publié le 22 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 janv. 2024 par General Management, Gestion de l’hôtel
Dear Christine,Thank you for making us your chosen venue to enjoy your vacations and for sharing your rating after your recent stay at Occidental Costa Cancún. We are delighted to know that we were able to match your holiday expectations.We look forward to welcoming you again on your next visit.Sincerely,
par un voyageur
Publié le 12 nov. 2023 sur Expedia
loved the hotel room the staff was super nice and the food was amazing occidental costa is going to be my second home everytime i come back to cancun
Commentaires de Gestion de l’hôtel
13 nov. 2023 par General Management, Gestion de l’hôtel
Dear mahad osman,Thank you for sharing your feedback on your recent holiday experience with us, our main goal is to ensure we keep on delivering unforgettable holiday experiences to our guests, and your comments are very important to us. We agree that our dedicated staff plays a key role in our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service. Once again thank you for taking the time to share your experience with us, and we look forward to welcoming you again in the future.Sincerely,
par un voyageur
Publié le 12 août 2023 sur Expedia
L’hôtel est situé juste à côté de l’embarquement de grosses bateaux. C’était assez bruyant. En plus c’était comme le transit aussi pour tout sorte des bateaux.
Commentaires de Gestion de l’hôtel
12 août 2023 par General Management, Gestion de l’hôtel
Dear Carlos,We appreciate the time you spent reviewing your recent experience in our hotel and for choosing us to spend your vacations. We strongly believe that there is always a way for improvement and your comments will assist us in our continuous efforts aimed at meeting our guests' expectations.We are sorry to read that our beach location did not meet your expectations and the swimming area was not enough, although, as you mentioned, it offers the opportunity to board the ferry a short distance to visit Isla Mujeres, which has one of the best beaches in the Mexican Caribbean, having the opportunity to enrich your visit to the destination. We hope to have the opportunity to welcome you again in the future.Sincerely,
par un voyageur
Publié le 21 janv. 2023 sur Expedia
Tres bonne
Commentaires de Gestion de l’hôtel
21 janv. 2023 par General Manager, Gestion de l’hôtel
Dear Gilbert,Thank you for making us your chosen venue to enjoy your vacations and for sharing your rate after your recent stay at Occidental Costa Cancún. We are delighted to know that we were able to match your holiday expectations.We look forward to welcoming you again on your next visit.Sincerely,
par un voyageur
Publié le 1 janv. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
5 janv. 2023 par General Manager, Gestion de l’hôtel
Dear Cedric,Thank you for making us your chosen venue to enjoy your vacations and for sharing your rate after your recent stay at Occidental Costa Cancún. We hope to have the opportunity to serve you again in the not-distant future.Sincerely,
par un voyageur
Publié le 2 avr. 2022 sur Expedia
Commentaires de Gestion de l’hôtel
12 oct. 2022 par Gerencia General, Gestion de l’hôtel
Estimada Melyssa,Gracias por compartir su calificación con nosotros, la cual nos ayuda en el éxito en nuestro futuro.Esperamos servirle nuevamente en un futuro no muy lejano.Cordialmente.
