Avis Paradise Beachfront & Nightlife Heart

Thanks for the kind words. We are glad that you enjoyed the beach panoramic view and hope to see you again soon.

Jose, I apologize for the confusion regarding your stay. I want to address the points you've raised in your review:First, I'd like to clarify that our listing clearly states that the apartment is located in the Salvia condominium. We always aim to be transparent about the location and facilities of our rentals.Regarding the photos, I can assure you that they accurately reflect the apartment you booked. We take great care to ensure our images are up-to-date and representative of the actual accommodations.I'm sorry to hear that you think the beach conditions are unsatisfactory. It's worth noting that the beach in this area is actually considered one of the best-located beaches in Cancun by many visitors and locals alike. Beach conditions can vary depending on various factors, including weather and season.I understand your disappointment, but I want to emphasize that we did not misrepresent our offering. The Paradise Beachfront Apartments is indeed the name we use for our rental unit within the Salvia condominium complex.I want to express that I'm truly sad when situations like this occur. It's never our intention to cause disappointment or confusion for our guests.

Thanks for the amazing review, Rebecca. Hope to see you again soon.

Thanks for taking the time to review your stay José. Hope to see you again next time you visit Cancún.

Dear Jose, thank you for taking the time to leave a review about your recent stay.To clarify, as mentioned on Expedia, our listings are private beachfront apartments within the Savlia condominium complex, not a hotel. Both the condominium and Paradise Beachfront Apartments are clearly marked on online maps. Additionally, we sent you a welcome message and a reminder message prior to your arrival. These messages included the general description, exact address, a map pin, check-in instructions, and personalized tips for your single-night stay.Regarding payment, you're correct that the condominium reception doesn't handle any payments unless there's property damage or excessive mess. Unfortunately, in your case, your wife used the white bathroom towels to remove makeup, leaving significant permanent stains. We kindly request that guests use paper towels for makeup removal, as most do.We take pride in providing our guests with the best possible experience. It's always disappointing to hear when a guest's stay isn't enjoyable due to unintentional misuse of provided amenities. We will strive to further improve communication with future guests beyond the welcome message, check-in process, and in-room information.

Thanks for the amazing review Claudia, hope to see you again next time you visit Cancún!

I appreciate your feedback and am sorry to hear your experience fell short of expectations. I'm keen to understand specific areas for improvement to enhance future stays. Your insights are valuable, and I'll strive to address any concerns you may have had.

I'm thrilled to hear you had a 5-star experience during your stay! It was a pleasure hosting you, and I appreciate your positive feedback. If you ever find yourself back in the area, I'd be more than happy to host you again.

Lynne, thank you for providing us with your valuable feedback. We are delighted to hear that you enjoyed the stunning view from the apartment, and we appreciate your positive comments about the smooth check-in and check-out process.We apologize for any inconveniences you experienced during your stay. Regarding the property condition, we understand that it may not have met your expectations, and we are actively working on renovations to improve the overall appearance. I apologize for any inconvenience caused by the noise from Coco Bongo. Being located in the vibrant heart of Cancun's Hotel Zone, there can be a lively atmosphere in the area. We understand the importance of a peaceful stay and are constantly exploring possible measures to mitigate the noise impact on our guests. Your comments about the kitchen and furniture have been duly noted, during your stay there were many glass options readily available on the top cabinets, we will make sure to communicate this better to our next guests who need additional glasses. We are sorry to hear that the nearby restaurants were not to your satisfaction in terms of pricing. Please, understand that our apartments are located in the most coveted area of all of Cancun, and the pricing of nearby restaurants is aligned with this reality. We have direct access to one of the most sought-after beaches in the hotel zone. It can only be accessed through the buildings nearby so we have to be diligent and only allow entrance to and from the beach to our guests, this rarely causes some delay at the gate entrance, we apologize if you experienced some of it.Thank you again for choosing our rental apartment, and we look forward to the possibility of hosting you again.

Thank you for the wonderful review Takatoshi! I'm delighted to hear you enjoyed your stay. Looking forward to hosting you again in the future!