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Residence Inn by Marriott Cancun Hotel Zone

3.0 star property
3-star hotel near Delfines Beach

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Photo gallery for Residence Inn by Marriott Cancun Hotel Zone

2 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers
In-room safe, laptop workspace, blackout drapes, soundproofing
Full-size fridge, microwave, stovetop, dishwasher
Exterior
Full-size fridge, microwave, stovetop, dishwasher

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pet-friendly

Explore the area

Map
Blvrd. Kukulcan Lt. 1-02, Zona Hotelera Km. 23.5 MZ60, Cancun, QROO, 77500
  • Ventura Park Cancun
    ‪4 min drive‬
  • Delfines Beach
    ‪4 min drive‬
  • Iberostar Cancun Golf Course
    ‪7 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪10 min drive‬

Room options

View all photos for Suite, 2 Bedrooms, Non Smoking (Balcony)

Suite, 2 Bedrooms, Non Smoking (Balcony)

Suite, 2 Bedrooms, Non Smoking (Balcony)

  • 62.95 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Studio, 2 Queen Beds, Non Smoking, Partial Ocean View (Balcony)

In-room safe, laptop workspace, blackout drapes, soundproofing

Studio, 2 Queen Beds, Non Smoking, Partial Ocean View (Balcony)

  • 48.87 sq m
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, 1 King Bed with Sofa bed, Non Smoking, Ocean View (Balcony)

In-room safe, laptop workspace, blackout drapes, soundproofing

Studio, 1 King Bed with Sofa bed, Non Smoking, Ocean View (Balcony)

  • 52.62 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed, Non Smoking (Balcony)

In-room safe, laptop workspace, blackout drapes, soundproofing

Studio, 1 King Bed, Non Smoking (Balcony)

  • 39.27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 2 Queen Beds, Non Smoking (Balcony)

Studio, 2 Queen Beds, Non Smoking (Balcony)

Studio, 2 Queen Beds, Non Smoking (Balcony)

  • 48.87 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, 1 King Bed with Sofa bed, Non Smoking, Partial Ocean View (Balcony)

In-room safe, laptop workspace, blackout drapes, soundproofing

Studio, 1 King Bed with Sofa bed, Non Smoking, Partial Ocean View (Balcony)

  • 52.62 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Cancun

Zona Hotelera stay.Your stay at this Zona Hotelera hotel places you within 3 miles (5 km) of Delfines Beach and Iberostar Cancun Golf Course. West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Nichupté Lagoon are also within half a mile (1 km).

What's nearby

  • Ventura Park Cancun - 4 min drive - 4.0 km
  • Delfines Beach - 4 min drive - 4.5 km
  • Riviera Cancun Golf Resort - 5 min drive - 4.3 km
  • El Rey Ruins - 6 min drive - 6.4 km
  • Iberostar Cancun Golf Course - 7 min drive - 6.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 10 min drive

Restaurants

  • ‪Arena Sports Bar - ‬3 min drive
  • ‪Sun Palace - ‬2 min drive
  • ‪La Hacienda Restaurant - ‬4 min drive
  • ‪Soluna Bar - ‬4 min drive
  • ‪Taco Arte Restaurant - ‬3 min drive

About this property

Residence Inn by Marriott Cancun Hotel Zone

3-star hotel near Delfines Beach
Residence Inn by Marriott Cancun Hotel Zone offers its guests 2 outdoor swimming pools and a 24-hour fitness center. There's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business center and 3 meeting rooms. Event space at this hotel measures 2540 square feet (236 square meters) and includes a conference center. A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at Residence Inn by Marriott Cancun Hotel Zone. Self parking is free.

This 3-star Cancun hotel is smoke free.

  • 1 building
  • 158 guestrooms or units
  • 3 levels
  • Meeting rooms
  • 2540 sq ft of conference space
  • 236 sq m of conference space
  • Built in 2020
  • Full breakfast (free)
  • Deli
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Grocery service (free)
  • Wedding services available
  • Convenience store
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
Residence Inn by Marriott Cancun Hotel Zone offers 158 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to balconies. Accommodations have separate sitting areas and include dining tables and kitchen islands. 55-inch flat-screen televisions come with cable channels. Accommodations at this 3-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Cancun hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desk chairs and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Languages

English, Spanish

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Property amenities

Family friendly

  • 2 outdoor pools
  • Dining table
  • Free rollaway/extra bed
  • Grocery/convenience store
  • In-room crib
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A poolside bar
  • Hosted evening meal available daily for a fee of USD 30
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Area rugs in public areas
  • Area rugs in room
  • Braille/raised signage
  • Elevator (49 inch wide door)
  • Front entrance ramp
  • Grab bar near toilet (24 inches high)
  • Handrails in stairways (24 inches high)
  • Height-adjustable showerhead
  • Lever door handles
  • Phone accessibility kit
  • Pool hoist on site
  • Smooth flooring in room
  • Tile flooring in public areas
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Entertainment

  • 55-inch flat-screen TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Freezer
  • Full-sized refrigerator/freezer
  • Griddle
  • Kitchen
  • Kitchen island
  • Microwave
  • Separate dining area
  • Stovetop
  • Toaster
  • Wet bar

More

  • Air conditioning
  • Connecting rooms available
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 20 per pet, per night, plus a deposit of USD 50 per stay
  • Only dogs and cats are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 50 per stay
  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Hosted evening meal: USD 30

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards, and cash. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Pool access available from 8:00 AM to 8:00 PM.
  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

By Marriott Cancun Zone Cancun
Residence INN Cancun Hotel Zone
Residence Inn by Marriott Cancun Hotel Zone Hotel
Residence Inn by Marriott Cancun Hotel Zone Cancun
Residence Inn by Marriott Cancun Hotel Zone Hotel Cancun

Residence Inn by Marriott Cancun Hotel Zone Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1625 out of 2725 reviews
Rating 8 - Good. 624 out of 2725 reviews
Rating 6 - Okay. 243 out of 2725 reviews
Rating 4 - Poor. 106 out of 2725 reviews
Rating 2 - Terrible. 127 out of 2725 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

JJ

Disliked: Cleanliness, staff & service, property conditions & facilities
Not as described
Stayed 1 night in Mar 2025

10/10 Excellent

HILDA ASTRID RIVERA

Travelled with family
Liked: Amenities
Love it!! Great location and definitely staying there next time
Stayed 4 nights in Dec 2024

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
It was ok for two nights. Pool is not appealing. No beach. No restaurants or stores near the hotel. But, comfortable bed and room was big.
Stayed 2 nights in Dec 2024

6/10 Okay

David Adrian

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
Review for Residence Inn Marriott Cancun
The concept of Residence Inn Marriott Cancun is spot on—it offers everything a traveler could ask for: spacious rooms, a great location, and amenities that cater to both short and extended stays. Unfortunately, the execution falls short due to poor attention to detail from the management team. During my stay, I noticed small but impactful issues that detracted from the overall experience. Furniture in common areas seemed out of place, giving an impression of disorganization. Garbage bins were awkwardly positioned on the main pathway to the rooms, which is not only an eyesore but also inconvenient. Additionally, basic housekeeping fell short—shampoo and toiletries were not refilled, which is a surprising oversight for a Marriott property. The staff's attention was also below the level of attentiveness I’ve come to expect from the brand. While the team was polite, they seemed uncoordinated and lacked the proactive approach that elevates a stay from average to excellent. The potential for this hotel is undeniable, but it desperately needs management to address these operational details to match the quality of its concept. I hope to see improvements in the future, as this property could truly shine with better attention to detail.
Stayed 1 night in Dec 2024

6/10 Okay

david

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I thought breakfast was weak managers not customer friendly
Stayed 7 nights in Dec 2024

10/10 Excellent

camilo

Stayed 1 night in Dec 2024

8/10 Good

Angela, Allen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect one night stay
Stayed 1 night in Dec 2024

10/10 Excellent

Yu zhang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
breakfasts are awesome!
Stayed 7 nights in Dec 2024

6/10 Okay

Xiaodong

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
there is no complementary bottled water starting from the second day on and we have to purchase at the convenience store at the lobby
Stayed 3 nights in Dec 2024

10/10 Excellent

Billy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nothing special, clean but very spread out
Stayed 1 night in Dec 2024

2/10 Terrible

ALON

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible smell all over, we had bedbugs in the matrix Breakfast was disgusting The location is far from everything We had very bad experience
Stayed 6 nights in Dec 2024

10/10 Excellent

Karina

Stayed 1 night in Dec 2024

8/10 Good

Vishwajit

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to hotel zone. The shuttle is very convenient
Stayed 2 nights in Dec 2024

2/10 Terrible

Sharnita

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The concierge was really nice and helpful. The room was filthy, all linen had to be replaced. Bathroom smelt of mold and mildew. The housekeeper came in with a towel on a stick to redo the floor! We booked a partial ocean view and no water at all was in eye sight, there was nothing but wild trees in view on the balcony.
Stayed 4 nights in Dec 2024

2/10 Terrible

TAKUYA

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
The hotel cleaning staff threw out everything in the fridge. I lost my dinner etc. I contacted reception and he said they will do something to recover it.But they didn't nothin else.
Stayed 4 nights in Dec 2024

10/10 Excellent

Sunita

Travelled with family
Liked: Amenities
Great 👍
Stayed 5 nights in Nov 2024

4/10 Poor

Brian, Colorado Springs

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Roof top pool nice views
Stayed 4 nights in Dec 2024

2/10 Terrible

Carolyn

Disliked: Amenities
If you love the smell of constant sewer gases - this is the place for you! It’s so bad that there is massive air fresheners in every area of the hotel hallways.
Stayed 6 nights in Dec 2024

10/10 Excellent

Kimberly, Saint Augustine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was exemplary.
Stayed 8 nights in Dec 2024

8/10 Good

Danna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s quiet but not so convenient to restaurants and markets
Stayed 2 nights in Dec 2024

8/10 Good

Mrudula

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was good and comfortable. The hotel is close to airport and breakfast is included BUT far from all the restaurants and shopping and it does not have any beach that you walk to. The hotel is at the beginning of the hotel zone. The local bus also doesn't come here. You have to rely on Uber. Food delivery apps (Uber eats) didn't even show this hotel for delivery and other restaurants said they won't deliver here. And for all tours (day tours outside Cancun) , the tour bus stops here first for pick up. So you will really have an early start of the day at 6:30 am
Stayed 6 nights in Dec 2024

8/10 Good

Cordell

Stayed 2 nights in Dec 2024

6/10 Okay

Ojas

Stayed 1 night in Dec 2024

10/10 Excellent

Jaundlyn, Villa Rica

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast buffet was delicious! The room was nice with an ocean view.
Stayed 2 nights in Dec 2024

10/10 Excellent

Zaki

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were no food options for allergies
Stayed 3 nights in Dec 2024