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Hotel Riu Caribe - All Inclusive

3.5 star property
3.5-star beachfront property near Langosta Beach

Choose dates to view prices

Photo gallery for Hotel Riu Caribe - All Inclusive

4 outdoor pools, pool umbrellas, sun loungers
Lobby
Aerial view
Aerial view
Minibar, in-room safe, blackout drapes, iron/ironing board

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Housekeeping
  • Breakfast included
  • Spa

Explore the area

Map
Blvd. Kukulcan, Km 5.5, Lote 6-C, Zona Hotelera, Cancun, QROO, 77500
  • Langosta Beach
    ‪5 min walk‬
  • Tortuga Beach
    ‪9 min walk‬
  • Playa Tortugas
    ‪2 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪25 min drive‬

Room options

View all photos for Standard Room, Ocean View (B2C-CA)

Minibar, in-room safe, blackout drapes, iron/ironing board

Standard Room, Ocean View (B2C-CA)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Ocean View (B2C-US)

Minibar, in-room safe, blackout drapes, iron/ironing board

Double Room, Ocean View (B2C-US)

  • 35 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Double Room, Ocean View (U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Double Room, Ocean View (U)

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Connecting Rooms (B2C-CA)

Minibar, in-room safe, blackout drapes, iron/ironing board

Double Room, Connecting Rooms (B2C-CA)

  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room, Connecting Rooms, Ocean View (B2C-CA)

Minibar, in-room safe, blackout drapes, iron/ironing board

Double Room, Connecting Rooms, Ocean View (B2C-CA)

  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room, Connecting Rooms, Oceanfront (B2C-CA)

Minibar, in-room safe, blackout drapes, iron/ironing board

Double Room, Connecting Rooms, Oceanfront (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room (M)

Minibar, in-room safe, blackout drapes, iron/ironing board

Double Room (M)

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Connecting Rooms (C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Double Room, Connecting Rooms (C)

  • 33 sq m
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room, Oceanfront (C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Double Room, Oceanfront (C)

  • 33 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room, Connecting Rooms, Oceanfront (C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Double Room, Connecting Rooms, Oceanfront (C)

  • 33 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Oceanfront (L)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Oceanfront (L)

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Connecting Rooms, Ocean View (C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Double Room, Connecting Rooms, Ocean View (C)

  • 33 sq m
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room (RIU Party | C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Double Room (RIU Party | C)

  • 32 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Standard Double Room (C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Standard Double Room (C)

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Room, Ocean View (C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Standard Room, Ocean View (C)

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room, Oceanfront (L)

Minibar, in-room safe, blackout drapes, iron/ironing board

Standard Double Room, Oceanfront (L)

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Oceanfront (C)

  • 37 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room (RIU Party | B2C-CA)

Minibar, in-room safe, blackout drapes, iron/ironing board

Double Room (RIU Party | B2C-CA)

  • Sleeps 2
  • 1 King Bed

Standard Double Room, Connecting Rooms, Partial Ocean View (L)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Standard Double Room, Connecting Rooms, Oceanfront (L)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Standard Double Room, Connecting Rooms (L)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room (Swim-Up - Adults Only, U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Double Room (Swim-Up - Adults Only, U)

  • 36 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Oceanfront (B2C-CA)

Minibar, in-room safe, blackout drapes, iron/ironing board

Double Room, Oceanfront (B2C-CA)

  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, Oceanfront (U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Oceanfront (U)

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Oceanfront (B2C-CA)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Oceanfront (B2C-CA)

  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Oceanfront (U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Double Room, Oceanfront (U)

  • 33 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (B2C-US)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Oceanfront (B2C-US)

  • Sleeps 2
  • 1 King Bed

View all photos for Double Room (Riu Party (U))

Minibar, in-room safe, blackout drapes, iron/ironing board

Double Room (Riu Party (U))

  • 32 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Double Room, 2 Bedrooms, Ocean View (U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Double Room, 2 Bedrooms, Ocean View (U)

  • 33 sq m
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, 2 Bedrooms, Oceanfront (U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Double Room, 2 Bedrooms, Oceanfront (U)

  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Double Room, Sea View (L)

Minibar, in-room safe, blackout drapes, iron/ironing board

Double Room, Sea View (L)

  • 32 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Standard Double Room (B2C-CA)

Minibar, in-room safe, blackout drapes, iron/ironing board

Standard Double Room (B2C-CA)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (M)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Oceanfront (M)

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Oceanfront (B2C-US)

Minibar, in-room safe, blackout drapes, iron/ironing board

Double Room, Oceanfront (B2C-US)

  • Sleeps 4
  • 1 King Bed

View all photos for Double Room (Riu Party, B2C-US)

Minibar, in-room safe, blackout drapes, iron/ironing board

Double Room (Riu Party, B2C-US)

  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Sea View (M)

Minibar, in-room safe, blackout drapes, iron/ironing board

Double Room, Sea View (M)

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room (Swim-Up - Adults Only, B2C-US)

Minibar, in-room safe, blackout drapes, iron/ironing board

Double Room (Swim-Up - Adults Only, B2C-US)

  • Sleeps 2
  • 1 King Bed

View all photos for Double Room (Riu Party, L)

Minibar, in-room safe, blackout drapes, iron/ironing board

Double Room (Riu Party, L)

  • 32 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Standard Double Room, Ocean View (E)

Minibar, in-room safe, blackout drapes, iron/ironing board

Standard Double Room, Ocean View (E)

  • 32 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Standard Double Room (E)

Minibar, in-room safe, blackout drapes, iron/ironing board

Standard Double Room (E)

  • 32 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Double Room, Oceanfront (M)

Minibar, in-room safe, blackout drapes, iron/ironing board

Double Room, Oceanfront (M)

  • 32 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room (Riu Party (M))

Minibar, in-room safe, blackout drapes, iron/ironing board

Double Room (Riu Party (M))

  • 32 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Standard Double Room (L)

Minibar, in-room safe, blackout drapes, iron/ironing board

Standard Double Room (L)

  • 32 sq m
  • Sleeps 4

Family Suite, 2 Bedrooms (B2C-US)

  • Sleeps 5
  • 1 King Bed

View all photos for Double Room, 2 Bedrooms, Oceanfront (B2C-US)

Minibar, in-room safe, blackout drapes, iron/ironing board

Double Room, 2 Bedrooms, Oceanfront (B2C-US)

  • Sleeps 4
  • 1 King Bed

View all photos for Double Room, 2 Bedrooms, Ocean View (B2C-US)

Minibar, in-room safe, blackout drapes, iron/ironing board

Double Room, 2 Bedrooms, Ocean View (B2C-US)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

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About the area

Cancun

On the beach.Within a 10-minute walk of this Zona Hotelera property, you'll find Langosta Beach and Tortuga Beach. Escénica Tower and Teatro de Cancún are also within 2 miles (3 km).

What's nearby

  • Langosta Beach - 5 min walk - 0.5 km
  • Tortuga Beach - 9 min walk - 0.8 km
  • Playa Tortugas - 2 min drive - 2.2 km
  • Cancun Convention Center - 5 min drive - 4.4 km
  • La Isla Shopping Mall - 8 min drive - 7.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 25 min drive

Restaurants

  • ‪Breakfast - ‬1 min walk
  • ‪Venecia - ‬4 min walk
  • ‪Las Olas - ‬4 min walk
  • ‪RIU Caribe Pizzeria - ‬1 min walk
  • ‪Swim-up Bar - ‬1 min walk

About this property

Hotel Riu Caribe - All Inclusive

3.5-star beachfront property near Langosta Beach
Hotel Riu Caribe - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Hotel Riu Caribe - All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 5 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 8 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Art Deco property also offers a complimentary children's club, a children's pool, and a health club. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Cancun property.

  • 506 guestrooms or units
  • 10 levels
  • 5 dining venues
  • 2 swim-up bars
  • 8 bars or lounges
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar by the pool
Hotel Riu Caribe - All Inclusive offers 506 accommodations with minibars and laptop-compatible safes. Rooms open to balconies or patios. 32-inch flat-screen televisions come with satellite channels.

Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and change of towels can be requested. Housekeeping is provided on request.

Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include facials, body treatments, and manicures and pedicures.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

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Property amenities

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Free children's club
  • Grocery/convenience store
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 2 swim-up bars
  • 5 restaurants
  • 8 bars/lounges
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 4 outdoor pools
  • Beach volleyball
  • Bicycles
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Personal motorized watercraft
  • Sailing
  • Shopping
  • Snorkeling
  • TV in common areas
  • Windsurfing

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Pool access ramp on site
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Entertainment

  • 32-inch flat-screen TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Caribe - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 21 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU).

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

All Inclusive Caribe
All Inclusive Riu Caribe
Caribe All Inclusive
Caribe Riu
Riu Caribe
Riu Caribe All Inclusive
Riu Caribe All Inclusive Cancun
Riu Caribe Cancun
Gran Caribe Real Cancun
Grand Caribe Cancun
Grand Caribe Real Cancun
Riu Caribe Cancun Mexico
Riu Caribe Mexico
Riu Caribe Resort Cancun
Riu Caribe All Inclusive All-inclusive property Cancun
Riu Caribe All Inclusive All-inclusive property

Hotel Riu Caribe - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 867 out of 1550 reviews
Rating 8 - Good. 356 out of 1550 reviews
Rating 6 - Okay. 186 out of 1550 reviews
Rating 4 - Poor. 63 out of 1550 reviews
Rating 2 - Terrible. 78 out of 1550 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ryza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing experience! The food was delicious, the staff was friendly and welcoming, and the place was spotless. The beach was perfect and private, making for a truly relaxing time. I’ll definitely be back! Highly recommend! 🌟
Stayed 4 nights in Feb 2025

10/10 Excellent

TAMMY, Rosemount

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean property, with a beautiful beach!! everybody was very friendly.
Stayed 7 nights in Feb 2025

10/10 Excellent

Harman

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food could be better
Stayed 4 nights in Dec 2024

10/10 Excellent

Paulo Nicolas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything
Stayed 8 nights in Dec 2024

10/10 Excellent

Joe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome experience
Stayed 3 nights in Dec 2024

8/10 Good

Silverio

Liked: Cleanliness, staff & service, property conditions & facilities
Beds were too small to be queen size
Stayed 6 nights in Dec 2024

8/10 Good

Israel Ricardo

Stayed 4 nights in Nov 2024

6/10 Okay

Yadira

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

Lupe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel recien remodelado todo perfecto, nos encanto!!!!
Stayed 3 nights in Dec 2024

4/10 Poor

Gretchen Idamis

Travelled with family
Liked: Amenities
Everything was OK with this hotel. I don’t usually write reviews, but the housekeeping staff was NOT attentive. We stayed from Thursday to Sunday and we never got our room made. They said that we had the DND on the first night, when we did had it but we took it off at 3pm and notify to make the room and nothing. We asked for towels and they never came. We also notify one of the housekeeping staff on Daturday to do our room at 3:30pm and they said that the afternoon staff would the room and ..still NOTHING! The front desk called on the last day for towels, but we were leaving on Sunday so we didn’t really need the towels. The staff is not helpful at all, so if you want a hotel that exceeds your needs and give a really nice service ..this is not the hotel.
Stayed 3 nights in Dec 2024

8/10 Good

Alireza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Riu party
Stayed 5 nights in Dec 2024

6/10 Okay

Jane

Liked: Staff & service, property conditions & facilities
Overall the service was good! Room is average
Stayed 7 nights in Dec 2024

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort was clean and staff was friendly
Stayed 3 nights in Dec 2024

10/10 Excellent

Vivek

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property! highly recommend.
Stayed 2 nights in Dec 2024

8/10 Good

Michelle

Stayed 7 nights in Dec 2024

10/10 Excellent

Edith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

8/10 Good

Kaitlyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean. Staff was attentive and polite. Wasn’t a fan of the food unfortunately. Many options, but none of it was very good.
Stayed 6 nights in Dec 2024

6/10 Okay

Jenny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent restaurant options, staff is friendly. Room service would’ve been nice to have and better options for their snack bar. Overall, not bad for our first time in Cancun.
Stayed 7 nights in Nov 2024

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

8/10 Good

Anantha Ramakrishna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good option for family and is kid friendly.
Stayed 6 nights in Nov 2024

10/10 Excellent

Daiana Alejandra Gonzalez

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 6 nights in Dec 2024

10/10 Excellent

Francis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property including the beach was beautiful. It definitely felt like paradise. I would stay there again. The staff was great. Although it was December, and a bit windy, the pools could have been slightly heated. Also, the linens on my bed when changed, were sometimes stained. But the room was overall clean.
Stayed 5 nights in Nov 2024

10/10 Excellent

Olena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good! Riu party is amazing!!! Love this place!!!
Stayed 6 nights in Dec 2024

8/10 Good

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was clean, and the RIU staff was helpful and super friendly. Although we did have a couple of issues. One was we were almost an hour late getting into our room, after checking in over a week earlier. Two the food on property was just average, even at the specialty restaurants. Three onsite excursions for the scuba and boat ride fees were increased when the driver arrived at the last minute. I feel the company should be aware if people on their property are un-reputable. Overall I would not stay at this property again.
Stayed 5 nights in Dec 2024

10/10 Excellent

Nereyda Hernandez

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel resort
Stayed 6 nights in Nov 2024