Note fondée sur 1 598 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,1 Service et personnel
4,0 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 août 2024 sur Expedia
I was so scared of coming here reading the most recent reviews. It was our first vacation with our 2.5, years old and I didn't want to have a bad experience. We stayed at Seadust from July 31 to August 4.
First of all, if you don't have kids, don't come here. It is a family resort, so if you want luxurious vacations, go somewhere else. It's also not a 5 star hotel but for the price we paid, I think the price was fair for what we got out of it.
We stayed in a family room with bunk beds. Our son loved it and it gave us privacy once he was sleeping. The AC was working fine, but we also kept the curtains closed during the day to avoid the sun heating up the room. We did find one small cockroach the first day, but that was it. The room was clean and the bed comfortable. The shower was not moldy.
The food was great. Lots of kid options, always fresh fruits, vegetables, Mexican dishes, seafood, meat and bread. The desserts were ok but my son loved them. We went to the Big Ben restaurant on Friday night because the buffet was closed, and the food was better quality. The restaurants have a kid menu so if your child is picky like ours, at least they can have chicken nuggets. The restaurants all have AC.
The hotel is hot. The buffet is also very hot with just fans, but you get used to it after a few times. I mean you're in Cancun during summer, so you can expect to sweat a bit, but it's fine. We didn't see any coachroaches at the buffet and trust me, I looked for it because it was o
Commentaires de Gestion de l’hôtel
8 août 2024 par Citlali Santos - Social Media Coordinator, Gestion de l’hôtel
Dear Valerie, we want to express our gratitude for taking the time to leave us your feedback. Know it gives us the opportunity to identify areas for improvement and ensure each experience is exceptional. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet and beyond your expectations. Warm regards.
par un voyageur
Publié le 11 avr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 mai 2024 par Citlali Santos - Social Media Coordinator, Gestion de l’hôtel
Hi Touti! Thank you for choosing us, is amazing to know that you spent a nice days in the hotel, enjoying all the ammenities and all the service from the heart that we provide to all our guest. We hope to see you again!
par un voyageur
Publié le 22 janv. 2024 sur Expedia
Riu the best
Commentaires de Gestion de l’hôtel
22 janv. 2024 par Brenda Salas - Management Assistant, Gestion de l’hôtel
We appreciate your feedback and value your perspective. If there's anything specific you'd like to share about your experience with us, please feel free to do so. We're committed to continuous improvement and hope to have the opportunity to exceed your expectations in the future.
par un voyageur
Publié le 21 janv. 2024 sur Expedia
Super bien en famille avec de jeunes enfants. Personnel patient !
Commentaires de Gestion de l’hôtel
22 janv. 2024 par Brenda Salas - Management Assistant, Gestion de l’hôtel
Nous sommes ravis d'apprendre que vous avez passé un excellent séjour en famille avec de jeunes enfants. Notre personnel est toujours là pour vous assister avec patience. Nous espérons avoir le plaisir de vous accueillir à nouveau bientôt !
par un voyageur
Publié le 8 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 janv. 2024 par Brenda Salas - Management Assistant, Gestion de l’hôtel
Thank you for the outstanding rating! We're delighted to hear that your experience met or exceeded your expectations. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic visit.
par un voyageur
Publié le 20 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
2 janv. 2024 par Brenda Salas - Management Assistant, Gestion de l’hôtel
Thank you for your feedback, and we appreciate your rating. We're sorry to hear that your experience didn't meet expectations. We value your perspective and would love the opportunity to make it right. We are committed to providing an improved and memorable experience for you. Thank you for your trust, and we hope to welcome you back soon!
par un voyageur
Toppp
Publié le 23 nov. 2023 sur HotelsCommentaires de Gestion de l’hôtel
28 nov. 2023 par Brenda Salas - Management Assistant, Gestion de l’hôtel
Thank you so much for your glowing 10/10 rating and for sharing those beautiful photos! We're thrilled to know you enjoyed your stay and captured such wonderful moments. We can't wait to welcome you back for another memorable experience.Best regards,
par un voyageur
Publié le 20 août 2023 sur Expedia
Very good service and food. Need a little bit a renovation, rooms are a little Old but overall good.
Commentaires de Gestion de l’hôtel
21 août 2023 par Maribel Su- Social Media Manager, Gestion de l’hôtel
Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed our service and food offerings. We also appreciate your observation about the need for a bit of renovation, especially in the rooms. Your input is valuable as we continuously strive to improve our guests' experiences.We're glad that despite the minor concerns, you had an overall good stay with us. If you have any further suggestions or comments, please don't hesitate to let us know. We hope to welcome you back in the future and provide you with an even better experience.
par un voyageur
Publié le 1 mai 2023 sur Expedia
Commentaires de Gestion de l’hôtel
22 mai 2023 par Maribel Su- Community Manager , Gestion de l’hôtel
Hello Ali,We're glad to receive such a great rate from you part.We hope you can visit us again.
par un voyageur
Publié le 26 janv. 2023 sur Expedia
parc aquatique.
grande piscine / spa chauffée.
piscine, et bar tout près de la plage avec beau de service.
Commentaires de Gestion de l’hôtel
27 janv. 2023 par Social Media Manager, Gestion de l’hôtel
Buen día Simon,Muchas gracias por tomarse el tiempo y calificar su última experiencia en nuestro resort. Nos alegra saber que ha disfrutado su estancia con nosotros y esperamos recibirlo de nuevo muy pronto.
