Note fondée sur 1 451 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,5 Service et personnel
4,4 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de St-Michel
Publié le 9 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 août 2024 par Social Media Coordinator, Secrets The Vine Cancun, Gestion de l’hôtel
Dear Sébastien, We sincerely appreciate your 5-star rating of our resort. It's a pleasure to learn that your experience was a wonderful one.We hope to have the opportunity to be your host again on your next visit to the beautiful Mexican Caribbean.Warm Regards.
par un voyageur
Publié le 16 mai 2024 sur Expedia
Hotel désuet en général air conditionné défectueuse partout manger rien extra ordinaire boisson local enfin pas digne d’un secret
Commentaires de Gestion de l’hôtel
17 mai 2024 par E-Concierge at Secrets The Vine Cancún, Gestion de l’hôtel
Dear Richard,Thank you for sharing your feedback here. Your comments are truly valuable for us, as these allow us to improve our service levels. Please be assured that we have shared your observation with the concern departments to follow-up properly. Please accept our most sincere apologies for felling short of your expectations. We look forward to having the opportunity of hosting you back on a renewed opportunity to redeem your confidence in our resort and service. Best regards,Berenice ReyesE-Concierge
par un voyageur
Publié le 13 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
13 déc. 2023 par E-Concierge at Secrets The Vine Cancun, Gestion de l’hôtel
Dear Danielle,Thank you for taking the time to rate your experience at Secrets The Vine Cancun.We sincerely appreciate your 5-star note and hope to have the opportunity of being your host again on your next visit to our destination.Best regards,Berenice ReyesE-Concierge
par un voyageur
Publié le 19 août 2023 sur Expedia
Excellent et unique
Excellent services et variété d'une excellente spécialité culinaire
Commentaires de Gestion de l’hôtel
21 août 2023 par E-Concierge at Secrets The Vine Cancun, Gestion de l’hôtel
Dear said,Thank you for taking the time to write and share your recent experience at Secrets The Vine, Cancun. We are thrilled that you had an excellent experience and had enjoyed our hospitality, as well as, our gastronomic offer, as our Chefs make a great effort to please a variety of demanding and diverse palates. Your comments will be shared with our team as motivation to keep up our work.We look forward to having the pleasure of hosting you back in the near future.Best regards.Berenice ReyesE-Concierge
par un voyageur
Publié le 21 juill. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
10 août 2023 par Social Media Coordinator, Secrets The Vine Cancun, Gestion de l’hôtel
Dear Emillie, Thank you for taking the time to rate your experience at Secrets The Vine Cancun, we are very happy to know you had a wonderful stay.We look hope to have the honor of being your hosts again in the near future.Kind Regards.
par un voyageur
Publié le 19 juin 2023 sur Expedia
We really enjoyed our stay and we would like to thank to all the staff for their service. We informed the household staff that the draining of the shower was not working well and they repaired it just after our call. The wall was a little bit thin that we sometimes heard the neighbors voice.
Commentaires de Gestion de l’hôtel
21 juin 2023 par Social Media Coordinator, Secrets The Vine Cancun, Gestion de l’hôtel
Dear Manami, We are very happy to learn that your stay was a most pleasant one and that you were highly satisfied with our service. Thank you for taking the time to post about your experience. Likewise, we appreciate that you have shared with us here your kind feedback, please be certain that we've taken your comments really seriously, and we will ensure that situations like these will not happen in the future.We truly hope you can give us the opportunity to host you again in the future, so we can offer you the truly remarkable experience that you deserve. Best regards.
par un voyageur
Publié le 30 avr. 2023 sur Expedia
Super service surclassement très apprécié
Extraordinaire service plus plus plus
Commentaires de Gestion de l’hôtel
2 mai 2023 par econcierge, Gestion de l’hôtel
Dear Patrick,We truly appreciate that you have taken the time to rate our resort, and are thrilled that your experience was worthy of 5-stars and that you enjoyed our extraordinary service and facilities.Our team looks forward to welcoming you back in the not so distant future.Best Regards,Berenice ReyesE-Concierge
par un voyageur
Publié le 1 nov. 2022 sur Expedia
Commentaires de Gestion de l’hôtel
24 févr. 2023 par Social Media Coordinator, Secrets The Vine Cancun., Gestion de l’hôtel
Dear Daniel, Thank you for taking the time to rate your experience at Secrets The Vine Cancun.We sincerely appreciate your 5-star note and hope to have the opportunity of being your host again on your next visit to our destination.Best Regards.
par un voyageur
Publié le 17 mars 2022 sur Expedia
Commentaires de Gestion de l’hôtel
30 déc. 2022 par econcierge, Gestion de l’hôtel
Dear Mamadou,Please receive our sincerely apologies for the delay on this response. We, unfortunately, were not able to see your comment posted until now.Many thanks for your 5-star rate to our resort. We are thrilled to know your experience at Secrets The Vine Cancun was excellent.We look forward to welcoming you back home in the near future.Best RegardsBerenice ReyesE-Concierge
par un voyageur
Publié le 8 janv. 2022 sur Expedia
Commentaires de Gestion de l’hôtel
30 déc. 2022 par econcierge, Gestion de l’hôtel
Dear Tommy,Please receive our sincerely apologies for the delay on this response. We, unfortunately, were not able to see your comment posted until nowWe would like to thank you for rating our Secrets The Vine Cancun and are delighted to read that we were able to provide you with an unforgettable experience.Likewise, we very much look forward to having the opportunity to serve you again in the future.Best regards,Berenice ReyesE-Concierge
