Ratings based on 1,470 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Dec. 3, 2024
Comment from Hotel Management
Dec. 4, 2024 by E-Concierge at Secrets The Vine Cancun, Hotel Management
Dear NNANNA JOHN,We greatly appreciate your 5-star rating of our resort. It's a pleasure to learn that your experience was a wonderful one.We hope to have the opportunity to be your host again on your next visit to the beautiful Mexican Caribbean.Warm regards,Berenice ReyesE-Concierge
by A traveller
Posted Nov. 25, 2024
Comment from Hotel Management
Nov. 25, 2024 by E-Concierge at Secrets The Vine Cancun, Hotel Management
Dear John,Many thanks for taking the time to rate your recent stay at Secrets The Vine Cancun. We strive to deliver the most memorable experience to our valued guests and are thrilled to know that this was reflected in your visit.We would certainly be glad to have you back for another round of a wonderful stay in the Mexican Caribbean.Warm regards,Berenice ReyesE-Concierge
by A traveller
Posted Oct. 23, 2024
Hi, you must fix the heat issue on the main floor. You are making plenty of money. For you not to take care of this is totally unsatisfactory.
Comment from Hotel Management
Oct. 23, 2024 by E-Concierge at Secrets The Vine Cancun, Hotel Management
Dear Natashia,Thank you for sharing your feedback here. Your comments are truly valuable for us, as these allow us to improve our service levels. Please be certain that we have shared your feedback with our management team to follow up. We hope that, as we continue to work towards enhancing our product, you may decide to give us another opportunity to serve you better in the future.Best regards,Berenice ReyesE-Concierge
by A traveller
Posted Sep. 20, 2024
Dining experiences were great.
Comment from Hotel Management
Sep. 20, 2024 by E-Concierge at Secrets The Vine Cancún, Hotel Management
Dear Kathy Jean,We appreciate the time that you have invested in writing an overview of your stay with us through this mean.It is our pleasure to learn you've enjoyed your recent visit and that you had great culinary experiences.We look forward to welcoming you during your next visit to the Mexican Caribbean.Warm regards,Berenice ReyesE-Concierge
by A traveller
Posted Sep. 20, 2024
The selection of dining was great.
Comment from Hotel Management
Sep. 20, 2024 by E-Concierge at Secrets The Vine Cancún, Hotel Management
Dear Kathy Jean,Thank you for taking the time to share a wonderful overview of your stay at Secrets The Vine Cancun.It's great to know that you were able to enjoy our dining options, as our Chefs make a great effort to please a variety of demanding and diverse palates. We look forward to welcoming you again in the near future.Best regards,Berenice ReyesE-Concierge
by A traveller
Posted Sep. 19, 2024 on Expedia
by A traveller
Posted Sep. 18, 2024 on Expedia
If you’re looking for a luxurious, all-inclusive experience in Cancun, Secrets The Vine is the perfect choice. From the beautiful setting to the gourmet dining and impeccable service, this resort exceeded all my expectations. Whether you’re on a romantic getaway or simply in need of some pampering and relaxation, Secrets The Vine delivers in every aspect. I can’t wait to return!
Comment from Hotel Management
Sep. 18, 2024 by E-Concierge at Secrets The Vine Cancún, Hotel Management
Dear Kay,Thank you for posting such a great note about your recent stay at Secrets The Vine, Cancun. We are overjoyed to read that your experience was fantastic, and that we met your expectations with our Unlimited Luxury all-inclusive concept.We appreciate your remarks on our cuisine and flawless service, be sure that we will share your lovely note with the team as a motivation. Our team looks forward to having the pleasure of having you back soon. Please feel confident to reach us personally prior to your next visit if you need assistance prior to arrival.Best regards,Berenice ReyesE-Concierge
by A traveller
Posted Sep. 18, 2024 on Expedia
A/c seemed to not be working in common area & our room.
Pool closes very early, staff was nice
Comment from Hotel Management
Sep. 18, 2024 by E-Concierge at Secrets The Vine Cancún, Hotel Management
Dear erik,Thank you for sharing your comments with us. Our guests’ feedback is important to us.We have a commitment to provide quality service therefore your comments will be shared with the concerned areas to follow up.We hope to have the honor of welcoming you back in the future. Warm regards,Berenice ReyesE-Concierge
by A traveller
Posted Sep. 16, 2024 on Expedia
It's all perfect. They just need to fix the AC in the lobby!
Comment from Hotel Management
Sep. 17, 2024 by E-Concierge at Secrets The Vine Cancún, Hotel Management
Dear Keyvan,We appreciate the time that you have invested in writing an overview of your stay with us through this mean.It is our pleasure to learn you've enjoyed your recent visit and that your overall experience was positive.We look forward to welcoming you during your next visit to the Mexican Caribbean.Warm regards,Berenice Reyes E-Concierge
by A traveller
Posted Sep. 16, 2024 on Expedia
Comment from Hotel Management
Sep. 17, 2024 by E-Concierge at Secrets The Vine Cancún, Hotel Management
Dear Asmira,We sincerely apologize if there were any shortcomings in our end. Our guest feedback is very important for us.We kindly would like to invite you to reach us directly with further details about your stay.We look forward to hearing from you. Warm regards,Berenice ReyesE-Concierge
