Ratings based on 619 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
3.9 Service & staff
3.8 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 27, 2024 on Expedia
Have no refrigerator, no safety box, not many English speaking employees, not very clean neighborhood.
Close to bus stations to go to Hotel Zone.
by A traveller
Posted Feb. 12, 2024 on Expedia
by A traveller from Baltimore
Posted Jan. 13, 2024 on Expedia
They don’t welcome their Guests, room was dirty and too be honest I’m not recommended this to anyone who has good hygiene like me👎
by A traveller
Posted Jan. 1, 2024 on Expedia
First room we got had dirty sheets with blood on them and the the gentleman took forever getting us a new room.
by A traveller
Posted Dec. 30, 2023 on Expedia
by A traveller
Posted Nov. 23, 2023 on Expedia
Nice room very clean and quiet. Comfortable stay. Good value.
by A traveller
Posted Nov. 19, 2023 on Expedia
by A traveller
Terrible hotel, beers not allowed. Not clean.
Posted Oct. 8, 2023 on HotelsPhoto of the building is not accurate, it is the last building on the property, rooms look very different from photos. This hotel is part of the Kavia hotels. At check in, guests are required to sign a form regarding alcoholic beverages are not allowed on the property, because the hotel chain does not have a license for alcoholic beverages. Now, being a hotel in Cancun, and not having an alcoholic license not disclosing this in the hotel description is totally misleading and lets say not a wise business practice. I will not stay at any of the hotels in this chain again. Brand name hotels are close, and in same price range. Avoid this hotel.
Comment from Hotel Management
Oct. 11, 2023 by HTC, Hotel Management
Efectivamente no tenemos licencia para bebidas alcoholicas porque no somos un bar, pero es algo que esta perfectamente especificado en la página del hotel.De cualquier forma agradecemos sus comentarios, sin embargo es una polìtica que desafortunadamente no cambiara. Saludos
by A traveller
Posted Aug. 31, 2023 on Expedia
Great
by A traveller
Posted Jun. 18, 2023 on Expedia
I liked that it was very clean and the staff is terrific, in spite of what looks like poor senior management. Lucio, at reception was a prince, and very helpful. He deserves a BIG raise. Breakfast was pretty good and reasonable. GREAT coffee. BUT, pool didn't have a pump, or it wasn't on,so the water was breeding germs and not at all refreshing...in fact it was hot. Advertised hot tub was dirty and not working. One had to ask for toilet paper, God forbid they leave a spare when running low, or notice when lights need a replacement bulb. It felt like being ahead of maintenance instead of reacting to what's needed is not in the management plan, i.e., things got addressed when the customer asked for it, it wasn't ever anticipated or addressed with any initiative. I understand the no smoking rule, but there is a no alcohol rule, so if you want a cold beer in your room, you do without or risk sneaking it in...the best thing about this place is it's clean with a great staff, who is left to deal with poor management overall. I would never stay there again, in spite of the staff. There are other places in this price range that have to be better. I got the feeling that saving money and cutting corners is of utmost importance, not customer satisfaction. Give Lucio a raise!
Comment from Hotel Management
Jun. 19, 2023 by HTC, Hotel Management
Agradecemos tus comentarios, que tengas un excelente regreso a tu lugar de origen.
