Note fondée sur 913 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,8 Service et personnel
4,7 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 mars 2019 sur Expedia
J’ai adoré, la plage est paradisiaque.
Beaucoup de choix pour les repas, le midi ont a 6 choix de resto et le souper 8 choix . Les drink à la piscine des adultes sont incroyable . Et les service butler et vraiment pratique.
Je recommande grandement cette hôtel.
Commentaires de Gestion de l’hôtel
2 mars 2019 par Turquoize at Hyatt Ziva Cancun - Adults Only, Gestion de l’hôtel
Dear guest,
Thank you for taking the time to write a review of your recent stay and for choosing Hyatt Ziva Cancun as host for your vacation; we are delighted to know the level of service you received from the staff members was consistently first class and exceeded your Turquoize Adults-Only Experience expectations.
We genuinely hope to have the pleasure of welcome you again soon.
Sincerely, with a Service from the Heart.
par un voyageur
Publié le 18 août 2024 sur Expedia
This was the most beautiful place to stay, also everyone was very friendly and eager to help with any thing we needed my butler Joel was also amazing to have on board for us and our needs…now I need to detox from all the wonderful food and drinks lol!! Thanks for an amazing birthday trip!
Commentaires de Gestion de l’hôtel
19 août 2024 par Sincerely, with the Service from the Heart., Gestion de l’hôtel
Dear Jessica,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.
par un voyageur
Publié le 15 août 2024 sur Expedia
We will always remember fondly our butler Diego who made sure our stay was the most memorable. He would go ahead and beyond every day. We even had a surprise champagne, sweets and flowers on our bed to celebrate our anniversary. Thank you, Diego. We will definitely be coming back!
Commentaires de Gestion de l’hôtel
15 août 2024 par Sincerely, with the Service from the Heart., Gestion de l’hôtel
Dear Yann,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.
par un voyageur
Publié le 12 août 2024 sur Expedia
Amazing
Commentaires de Gestion de l’hôtel
12 août 2024 par Sincerely, with the Service from the Heart., Gestion de l’hôtel
Dear Sara,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.
par un voyageur
Publié le 10 août 2024 sur Expedia
It was a really great time staying at this hotel thanks to Oscar for helping us at all times in whatever we needed
Staff really friendly and all food is really good
Commentaires de Gestion de l’hôtel
10 août 2024 par Sincerely, with the Service from the Heart., Gestion de l’hôtel
Dear Jesus,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.
par un voyageur
Publié le 9 août 2024 sur Expedia
We really liked the food, room and staff. The beach is the nicest i've seen, Great location. My only complaint is there is not enough music being played at the pool bars. Its too quiet for my liking.
Commentaires de Gestion de l’hôtel
9 août 2024 par Sincerely, with the Service from the Heart., Gestion de l’hôtel
Dear James,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.
par un voyageur
Publié le 6 août 2024 sur Expedia
Thank you Expedia for the absolute wonderful top notch services as usual I would never plan without you, this hotel was recommended by an Expedia agent and it was a very pleasurable experience from beginning to en the location, the service was amazing, food and beach will definitely come back over an over to this hotel they went above and beyond to meet all our expectations, we stayed at the turquoise adults only and it was amazing. Very clean top notch hotel. 10 wonderful days we stayed.
Commentaires de Gestion de l’hôtel
6 août 2024 par Sincerely, with the Service from the Heart., Gestion de l’hôtel
Dear Maria,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.
par un voyageur
Publié le 6 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 août 2024 par Sincerely, with the Service from the Heart., Gestion de l’hôtel
Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.
par un voyageur
Publié le 5 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 août 2024 par Sincerely, with the Service from the Heart., Gestion de l’hôtel
Dear Sheryl,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.
par un voyageur
Publié le 5 août 2024 sur Expedia
THIS IS NOT AN ADULTS ONLY PROPERTY!!!!
There isn't even an adults only side, just a roof top pool, night club and a restaurant that is adults only. There are beautiful pools, but all are full of kids. You can't even get a drink at the swim up bar without children sitting on the stools, crying, kicking and splashing you from swimming and playing right at the swim-up! This place is over run with kids, which is not a problem, unless you think you are booked at an ADULTS ONLY PROPERTY. There isn't much for adults to do. This is a nice family property.
However, its terrible how they rip you off with EXTREME overcharging. I brought a floatation tube for $50 which is actually $15 in the U.S. I needed cash for tips, etc. I got $300 from the ATM, it cost to me a $36 fee.
Nevertheless, the staff if great, especially our butler Marie. Arturo made great drinks!
Commentaires de Gestion de l’hôtel
6 août 2024 par Sincerely, with the Service from the Heart., Gestion de l’hôtel
Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; we are sorry to hear about your experiences with the services, please receive our most sincere apologies. We are going to share this feedback with our respective teams to improve this area of opportunity.It will be a pleasure to host you again in the near future.
