Note fondée sur 148 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,2 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 13 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Sachin Maheshwary, Gestion de l’hôtel
Dear Ms. Garima,We very much appreciate your comments regarding your stay at the Novotel Goa Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sachin MaheshwaryGeneral Manager
par un voyageur
Publié le 8 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Sachin Maheshwary, Gestion de l’hôtel
Dear Ms. Meena,We very much appreciate your comments regarding your stay at the Novotel Goa Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sachin MaheshwaryGeneral Manager
par un voyageur
Awesome service at the Novotel Candolim spa
Publié le 22 août 2024 sur HotelsWe had an excellent stay. Of special mention are the staff at the Food Exchange. Our son is a special needs child who eats a very limited range of foods. They made every attempt to take care of our kids.A special shout out to Avi, Shubada, Shailendra, Chef Mahendra and the rest of the team. A big thank you!
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Sachin Maheshwary, Gestion de l’hôtel
Dear Mr. Gerard,We very much appreciate your comments regarding your stay at the Novotel Goa Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sachin MaheshwaryGeneral Manager
par un voyageur
Publié le 6 juin 2024 sur Expedia
Room allocation was late, staff service not at par to expectation of Novotel. Indoor sports and kids activities are mostly paid and prices are on higher side.
Commentaires de Gestion de l’hôtel
28 juin 2024 par Sachin Maheshwary, Gestion de l’hôtel
Dear Maulesh,Thank you for taking the time to provide us with your feedback regarding your recent stay at Novotel Goa Resort & Spa. We sincerely apologize for the delay in room allocation upon your arrival. Your comfort and convenience are of utmost importance to us, and we regret any inconvenience caused by this delay. Regarding the indoor sports and kids activities, we regret if the pricing did not meet your expectations. We continuously evaluate our offerings to provide value for money while maintaining quality. Once again, thank you for your valuable feedback. We hope to have the opportunity to welcome you back in the future and demonstrate the improvements we have made based on your comments.RegardsSincerelySachin MaheshwaryGeneral Manager
par un voyageur
Publié le 29 mars 2024 sur Expedia
Courteous and very friendly staff in the buffet restaurant, especially Ms. Yashoda if we got the name right. Indian food is the highlight, we ate the same cuisine for 4 days straight and still wanted more. Good pool area as well. Great location next to the buzzing Candolim beach road.
Commentaires de Gestion de l’hôtel
16 avr. 2024 par Ranju Singh, Gestion de l’hôtel
Dear Mr.RK, We very much appreciate your comments regarding your stay at the Novotel Goa Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Regards, Ranju Singh General Manager Novotel Goa Resort and Spa
par un voyageur
Publié le 28 févr. 2024 sur Wotif
Another Novotel fail. Property was tired, outdated, Had to request a room change due the overpowering smell of sewerage emanating from the bathroom. They sent someone up with a bottle of air freshener!! I sent him away and enforced the room change.
I will not knock the room staff efforts as they certainly were very willing to assist and serve generally. Except the breakfast staff who acted like they’d only just crawled out of bed, grumbling and scowling
Not a chance I’ll use the Novotel or Accor chain of hotels ever again
Commentaires de Gestion de l’hôtel
11 mars 2024 par Ranju Singh, Gestion de l’hôtel
Dear Mr. Dave, Thank you for taking the time to tell us about your experience at the Novotel Goa Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ranju Singh General Manager Novotel Goa Resort and Spa
par un voyageur
Publié le 27 févr. 2024 sur Expedia
would not prefer for my next stay
Commentaires de Gestion de l’hôtel
11 mars 2024 par Ranju Singh, Gestion de l’hôtel
Dear Dhara, Thank you for taking the time to tell us about your experience at the Novotel Goa Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ranju Singh General Manager Novotel Goa Resort and Spa
par un voyageur
Novotel Goa spa resort
Publié le 9 févr. 2024 sur HotelsThis was my wife and I first time in Goa. We chose Novotel based on its excellent reputation and we had stayed in Cairo at that Hotel. Although the actual hotel is need of updating, the service from the staff was more than enough to make up that. In particular Rahuldev, Subarnh, Rohin ,Subhiv, to name but a few. There kindness and genuine attention to our needs was impeccable. Our stay was made more pleasurable by having such great service by the team at the Lotus restaurant! Really appreciated and thank you.
Commentaires de Gestion de l’hôtel
23 févr. 2024 par Ranju Singh, Gestion de l’hôtel
Dear Mr.Hitlin, Thank you for taking the time to tell us about your experience at the Novotel Goa Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our enthusiastic team especially Rahuldev, Subarnh, Rohin ,Subhi. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Regards, Ranju Singh General Manager Novotel Goa Resort and Spa
par un voyageur
Publié le 5 févr. 2024 sur Expedia
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Commentaires de Gestion de l’hôtel
23 févr. 2024 par Ranju Singh, Gestion de l’hôtel
Dear Ms. Poorvi, Thank you for taking the time to tell us about your experience at the Novotel Goa Resort & Spa. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Regards, Ranju Singh General Manager Novotel Goa Resort and Spa
par un voyageur
Publié le 27 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 févr. 2024 par Ranju Singh, Gestion de l’hôtel
Dear Mr. Arun Kumar, We very much appreciate your comments regarding your stay at the Novotel Goa Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Regards, Ranju Singh General Manager Novotel Goa Resort and Spa
