Note fondée sur 212 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
4,6 sur 5
92 % des clients le recommandent
4,7 Propreté de la chambre
4,7 Service et personnel
4,6 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
4 sur 5
par un voyageur

Chambres propres mais sans charme et sans vue

Publié le 17 avr. 2019 sur Hotels
Emplacement directement à la plage de Canggu. Nous avons beaucoup apprécie le beach club et le petit déjeuner. Dommage que les chambres sont très stériles déco sans charme et la notre N° 348 avec zéro vue.. Les longues couloirs donnes l'ambiance d'un hôpital. Attention et notre chambre n'avais aucune vue. Conseil pour les surfers: éviter le surf shop de l'Hotel c'est l'arnaque total!! Prix pour 1 heure avec moniteur 1.200'000 Rup (US$ 95.-) non inclus le surfboard. Location du surf board pour 1 heure 800'000 Rupies. Donc allez directement à la plage... vous trouvez des moniteurs très pro's avec du bon materiel pour 350'000 (US$ 27.00) tout inclus.
Commentaires de Gestion de l’hôtel
25 mai 2019 par HGS, Gestion de l’hôtel
Dear Reto, We appreciate you providing your guest experience feedback and thank you for staying with us. Please note that we have over 12 category room types that majority of these categories provide sea views, garden views, or pool views. Happy that you were able to surf as Canggu is well known for their surf breaks. Our hotel partners with Tropic Surf whom are very known in the surfing world as the elite surf instructors that provide top boards which are very carefully maintained, extend services beyond just a surf lesson, and whom are all first aid certified that can address from small to large emergencies. Again many thanks and we do hope to welcome you back to Canggu upon your next visit to Bali. Regards-HGS
5 sur 5
par un voyageur

Publié le 28 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 sept. 2024 par HGS, Gestion de l’hôtel
Dear Crystal,Thank you for the rating score and we do trust we can welcome you back to the property in the near future. Best Regards,HenryGeneral Manager
5 sur 5
par un voyageur

Publié le 22 sept. 2024 sur Expedia
Amazing place to stay. I would love to live there it was so great!!!
Commentaires de Gestion de l’hôtel
30 sept. 2024 par HGS, Gestion de l’hôtel
Dear Penny,Thank you for sharing your COMO Uma Canggu experience. Kindly note that the property does have apartment's that are for sale should you wish to live here or frequent more often. Details can be shared by contacting the hotel main line and you can ask for me. We do trust that we can welcome you back in the near future as well. Regards,Henry ScottGeneral Manager
3 sur 5
par un voyageur

Publié le 14 sept. 2024 sur Expedia
Wish I had read the reviews before we booked! Here we are looking at a wall, no view at all. The cleaning and restaurant staff are fabulous, very nice to deal with and helpful. Breakfast has been beautiful each morning and we have enjoyed the pool. So there are some positives just a real shame about the room situation, it’s been very poorly designed.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par HGS, Gestion de l’hôtel
Dear Julie Ann,Thank you for taking the time to share your recent experience with us. I do apologize for the room situation and due to our high occupancy could not extend an upgrade with a better layout. We have an array of room categories and our Apartment residences are ideal for views and comfort. Appreciate your kind words regarding the positives of the hotel and trust we can assist in the future with a better position room.Best Regards,Henry ScottGeneral Manager
5 sur 5
par un voyageur

Publié le 9 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 sept. 2024 par wayan wiranti - Front Office Manager , Gestion de l’hôtel
Dear Na Yeon, Greeting from COMO Uma Canggu, We are thrilled to learn that you enjoy your stay which reflected from the score you rate for us. I will share this to entire team member which i believe this will bring a positive spirit for them. Thank you and we are looking forward to welcoming you back in the near future Best Regards, Wayan Wiranti
5 sur 5
par un voyageur

Publié le 24 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 août 2024 par wayan wiranti - Front Office Manager , Gestion de l’hôtel
Dear Kristian, Greeting from COMO Uma Canggu, Thank you for taking the time to provide your recent experience at COMO Uma Canggu. Happy to learn from the rating given to us you enjoy your stay. Again, many thanks and trust we can welcome you back. Best Regards, Wayan WirantiFront Office Manager
5 sur 5
par un voyageur

Publié le 9 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 août 2024 par wayan wiranti - Front Office Manager , Gestion de l’hôtel
Dear Riny, Greeting from COMO Uma Canggu, We greatly appreciate your comments and happy to read that you enjoyed your stay. I will share your feedback to our entire team member which i believe it will give them a motivation to always extend an excellent service to our guest. Thank you and trust we can welcome you backBest Regards, Wayan Wiranti Front Office Manager
5 sur 5
par un voyageur

Publié le 8 août 2024 sur Expedia
Great location, warm and friendly staff. Spa massage was relaxing as always and the breakfast is something not to be missed
Commentaires de Gestion de l’hôtel
21 août 2024 par wayan wiranti - Front Office Manager , Gestion de l’hôtel
Dear Sufen, Greeting from COMO Uma Canggu, Thank you for taking the time to provide your recent experience at COMO Uma Canggu. Happy to read that you enjoyed your stay also enjoyed our spa treatment and breakfast. Again, many thanks and trust we can welcome you back. Best Regards,Wayan WirantiFront Office Manager
5 sur 5
par un voyageur

Publié le 5 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 août 2024 par Wiranti - Front Office Manager , Gestion de l’hôtel
Dear Abby, Greeting from COMO Uma Canggu, Happy to read that you enjoyed your stay it is reflected from the score that you shared for us. I will share your feedback to our entire team which i believe it will give a positive motivation for them to always delivering an excellence service. Once again thank you and we wish to welcoming you back soon Best Regards, Wayan Wiranti Front Office Manager
3 sur 5
par un voyageur

Publié le 28 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 juill. 2024 par HGS, Gestion de l’hôtel
Dear Sarah,Thank you for rating your stay. From the score it appears that we fell short in some areas. We do apologise for this, as it is not our intent to deliver on such an experience. Should you wish to share more details, we welcome to contact the hotel so that we may better understand your experience that influced your score. Best Regards,HenryGeneral Manager