Note fondée sur 207 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,7 Service et personnel
4,6 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Chambres propres mais sans charme et sans vue
Publié le 17 avr. 2019 sur HotelsEmplacement directement à la plage de Canggu. Nous avons beaucoup apprécie le beach club et le petit déjeuner. Dommage que les chambres sont très stériles déco sans charme et la notre N° 348 avec zéro vue.. Les longues couloirs donnes l'ambiance d'un hôpital. Attention et notre chambre n'avais aucune vue.
Conseil pour les surfers: éviter le surf shop de l'Hotel c'est l'arnaque total!! Prix pour 1 heure avec moniteur 1.200'000 Rup (US$ 95.-) non inclus le surfboard. Location du surf board pour 1 heure 800'000 Rupies. Donc allez directement à la plage... vous trouvez des moniteurs très pro's avec du bon materiel pour 350'000 (US$ 27.00) tout inclus.
Commentaires de Gestion de l’hôtel
25 mai 2019 par HGS, Gestion de l’hôtel
Dear Reto,
We appreciate you providing your guest experience feedback and thank you for staying with us. Please note that we have over 12 category room types that majority of these categories provide sea views, garden views, or pool views. Happy that you were able to surf as Canggu is well known for their surf breaks. Our hotel partners with Tropic Surf whom are very known in the surfing world as the elite surf instructors that provide top boards which are very carefully maintained, extend services beyond just a surf lesson, and whom are all first aid certified that can address from small to large emergencies.
Again many thanks and we do hope to welcome you back to Canggu upon your next visit to Bali.
Regards-HGS
par un voyageur
Publié le 9 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 août 2024 par wayan wiranti - Front Office Manager , Gestion de l’hôtel
Dear Riny, Greeting from COMO Uma Canggu, We greatly appreciate your comments and happy to read that you enjoyed your stay. I will share your feedback to our entire team member which i believe it will give them a motivation to always extend an excellent service to our guest. Thank you and trust we can welcome you backBest Regards, Wayan Wiranti Front Office Manager
par un voyageur
Publié le 8 août 2024 sur Expedia
Great location, warm and friendly staff. Spa massage was relaxing as always and the breakfast is something not to be missed
Commentaires de Gestion de l’hôtel
21 août 2024 par wayan wiranti - Front Office Manager , Gestion de l’hôtel
Dear Sufen, Greeting from COMO Uma Canggu, Thank you for taking the time to provide your recent experience at COMO Uma Canggu. Happy to read that you enjoyed your stay also enjoyed our spa treatment and breakfast. Again, many thanks and trust we can welcome you back. Best Regards,Wayan WirantiFront Office Manager
par un voyageur
Publié le 5 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 août 2024 par Wiranti - Front Office Manager , Gestion de l’hôtel
Dear Abby, Greeting from COMO Uma Canggu, Happy to read that you enjoyed your stay it is reflected from the score that you shared for us. I will share your feedback to our entire team which i believe it will give a positive motivation for them to always delivering an excellence service. Once again thank you and we wish to welcoming you back soon Best Regards, Wayan Wiranti Front Office Manager
par un voyageur
Publié le 28 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 juill. 2024 par HGS, Gestion de l’hôtel
Dear Sarah,Thank you for rating your stay. From the score it appears that we fell short in some areas. We do apologise for this, as it is not our intent to deliver on such an experience. Should you wish to share more details, we welcome to contact the hotel so that we may better understand your experience that influced your score. Best Regards,HenryGeneral Manager
par un voyageur
Publié le 5 juin 2024 sur Expedia
Nice property and very accommodating staff. The hotel didn’t feel much different than a standard hotel in the states. Pristine rooms and wonderful onsite food options made up for the lacking wow factor.
Commentaires de Gestion de l’hôtel
7 juin 2024 par wayan wiranti - Front Office Manager , Gestion de l’hôtel
Dear Jason, Greeting from COMO Uma Canggu, First of all thank you for your consideration to choose COMO Uma Canggu as one of your accommodation during in Bali. We are happy to learn that staff and location made such an amazing impact toward your stay. I have shared your feedback to our team member, which I believe it will motivate them to extend an excellent service to all of our guest. Thank you once again and we are looking forward to welcoming you in the near futureSincerely yoursWayan WirantiFront Office Manager
par un voyageur
An old girl now but location excellent
Publié le 3 juin 2024 sur HotelsWe've stayed at Como Canggu before as well as Ubud & Maldives. Como Canggu presents as a 5 star but boy there is lots of room for improvement.
We checked in at 3am after a very long flight delay, and paid for the day before. Walked in and had to walk straight out due to the strong odour of mould. Wowee. Another room organised within 30 mins.
Como Beach Club was full of screaming unsupervised children. Twas crazy! Spoke to staff and they advised that the parents were in the restaurant having lunch. Yikes! There really should be a separate area for families. A Beach Club is to be enjoyed for a quiet swim or a cocktail by the pool, reading a book, not screaming children. Never again! I didn’t pay $1100 per night to go to Como Beach Club and experience that. Another guest got involved but it was a ridiculous situation 🙄.
The staff are the best asset of the hotel. Cannot fault anyone. From Reception, to Restaurants, to Gym, to Housekeeping and Gardeners ... every single one has a beautiful smile and a greeting to you. They really do make the resort.
The rooms are going to need an update soon. Some lights didn’t work but they were replaced within 24hrs though.
The location on the beach is phenomenal though. A+ for location. Would I return? For the pricing, no. Better value for us elsewhere.
Commentaires de Gestion de l’hôtel
7 juin 2024 par wayan wiranti - Front Office Manager , Gestion de l’hôtel
Dear Louise, Greeting from COMO Uma Canggu, First of all thank you for your consideration to choose COMO Uma Canggu as one of your accommodation during in Bali. We are happy to learn that staff and location made such an amazing impact toward your stay. Please accept our apology related the ambiance in COMO Beach club. Your disappointment and dissatisfaction is fully understandable and this is certainly not the lasting memories we wish our guests to remember us by. Our aim is to provide the highest attention towards quality of product and service throughout the property, however we do apologize for the lapses you experienced. I have shared your concerned to our Director of Food and Beverage at COMO Beach Club so he will take into account for this kind of situation.Thank you once again and we are looking forward to welcoming you in the near future
par un voyageur
Publié le 1 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 juill. 2024 par HGS, Gestion de l’hôtel
Dear Harry,Trust your keeping well and your journey back home was uneventful. Thank you for rating your experience and at the same time allow me to say sorry as the rating indicates that we fell short in a few areas. Should you wish to share more details regarding your stay and score, kindly reach out to the hotel so that we may improve for future. Best Regards,HenryGeneral Manager
par un voyageur
Great location right on the beach
Publié le 29 mai 2024 sur HotelsCommentaires de Gestion de l’hôtel
3 juin 2024 par HGS, Gestion de l’hôtel
Hi Louise,Thank you for your brief but positive review. We are very happy of our location as it is on the beach with a short distance to artisans shops and great restaurants. We trust we can welcome you back in the near future. Best Regards,Henry ScottGeneral Manager
par un voyageur
Publié le 26 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 juin 2024 par wayan wiranti - Front Office Manager , Gestion de l’hôtel
Dear Cassandra, Greeting from COMO Uma Canggu, First of all we would like to thanks for your consideration to choose COMO Uma Canggu as one of your accommodation during in Bali. Thank you for your ratting during to us and we are curious to know your overall experience which reflecting this score. For our improvement we are happy to receive more details about your stay by drop us an email at wayan.wiranti@comohotels.com Thank you
