Note fondée sur 34 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,9 Service et personnel
4,1 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 12 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 août 2024 par Sissy M, Gestion de l’hôtel
Dear Bohyun, we are thrilled to have this feedback. We hope to see you very soon back at Eden The Residence At The Sea!
par un voyageur
Publié le 11 déc. 2023 sur Expedia
par un voyageur
Publié le 21 oct. 2023 sur Expedia
We loved the Villas and the potential it has. Space wise it was perfect. It had more than enough space to cater for all of us. The staff were amazing and so friendly. They were always helpful and attended our needs straight away. Adi and the team were lovely. The villas do need some work as they look a little 'tired' updating some lined and towels would make a difference. Updating the bathrooms and adding some TV's and clocks in the rooms would help too. We noticed alot of the electrical points in the rooms didnt work either. Other than a little make over overall, the Villas are great!
Commentaires de Gestion de l’hôtel
23 oct. 2023 par Sissy M - General Manager , Gestion de l’hôtel
Dear Liliana,Thank you for taking the time to share your valuable feedback with us. We are delighted to hear that you loved your stay at our Villas and appreciated the spaciousness that accommodated your needs perfectly. It's also wonderful to know that you found our staff to be amazing, friendly, and attentive to your needs. Your kind words about Adi and the team will be passed on to them.We appreciate your constructive suggestions for improvement. Rest assured, we are already working on addressing the areas that you mentioned, such as updating the linens and towels, refreshing the bathrooms, and ensuring all electrical points are in perfect working condition. We are committed to providing an exceptional stay for all our guests, and your feedback is invaluable in helping us achieve this goal. We hope to have the pleasure of welcoming you back in the near future, so you can witness the positive changes we are implementing.Thank you once again for choosing our Villas for your stay. We look forward to serving you even better in the future.Best Regards,Sissy Malandrucco General Manager
par un voyageur
Publié le 16 août 2023 sur Expedia
近くに飲食店が多く、とても便利。
設備は少し古い印象があるが清掃がこまめに行き届いていて綺麗に保ってくれている。
ただ初日に目の前のヴィラが貸切イベントをやっていて24:00まで大音量で音楽が鳴っていて眠れなかった。このヴィラが悪いのではないけども…。
スタッフはとても親切でサービスがとても良いです。
Commentaires de Gestion de l’hôtel
16 août 2023 par Sissy Malandrucco, Gestion de l’hôtel
Dear AKIHIRO,Thank you for taking the time to share your experience with us. We're delighted to hear that you found our location convenient and our staff kind, providing excellent service. We appreciate your understanding regarding the facilities, and we assure you that our team works diligently to maintain cleanliness.We apologize for the inconvenience you faced during the private event at the neighboring villa. Your feedback is valuable to us, and we'll take this into consideration to enhance our guests' comfort in the future.We hope to have the pleasure of welcoming you back for a more peaceful stay in the near future.Warm regards,Sissy MalandruccoGeneral ManagerEden The Residence At The Sea
par un voyageur
BEST VILLA EVER
Publié le 7 sept. 2018 sur HotelsOnly fault was - no hot water. but an EXCELLENT place to stay.
par un voyageur
Very relaxing escape
Publié le 24 mars 2018 sur HotelsNice relaxing stay, with dedicated villa staff to cook meals, excellent service.
The pool and garden were excellent, but perhaps opt for the pool fence if you have little ones, pool was deep for small kids.
Local area had some good places to eat and plenty of good massage/spa options.
The villa could do with some maintenance, with typical SE Asia bad plumbing smell in main BR ensuite, clogged nozzles in rain shower and walls needing a bit of painting.
Commentaires de Gestion de l’hôtel
29 mars 2018 par Erna, Gestion de l’hôtel
Thank you for stayed with us,We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
Hope we can serve you at another occasion
par un voyageur
Publié le 5 nov. 2017 sur Expedia
Das Hotelpersonal war immer best bemüht alle Wünsche zu erfüllen und bei etwaigen Schwierigkeiten zu helfen. Wir würden immer wieder kommen.
Commentaires de Gestion de l’hôtel
10 nov. 2017 par Erna, Gestion de l’hôtel
Dear Guest ,
Thank you so much for your great review and we are looking forward to welcoming you back at our property.
Have a great weekend.
par Colin
Nice if you are a backpacker, but TOO expensive.
Publié le 13 sept. 2017 sur HotelsWe booked out accomodation through Hotels.com online. What we saw through the booking site and what was delivered was two different things. Online, the place looks like a luxurious villa type hotel. When you check in, it is like something out of the 1970's that has not been maintained. Our 1 bedroome private accomodation, ended up been a shared room in a 5 bedroom villa with other guests. It felt like walking into a backpackers hostel. We where VERY disappointed and checked out straight away.
Commentaires de Gestion de l’hôtel
18 sept. 2017
Dear Mr. Colin ,
Good day to you from Bali.
Thank you for the review, and we are sorry you were unhappy.
We will work hard to fix the issue you experienced.
Meanwhile we wish can serve you at another holiday.
Best Regards,
Erna
par mohammed wageeh
Publié le 31 août 2017 sur Hotels
Commentaires de Gestion de l’hôtel
8 sept. 2017
Thank you for your stay with us, hope we can serve you at another occasion
par un voyageur
Great Villa for seminyak/balig beach area
Publié le 30 août 2017 sur HotelsEden the residence at the sea was truly a superb villa; even for couples looking for a shared villa. We went as a couple and shared an accommodation with other couples. Everything was as advertised regarding amendities. The staff always went above and beyond to help and assist in anyway possible.
Location wise, you can walk to the nicer venues such as potatohead and the W which are right on the beach within 5 to 10 minutew depending on hoq fast you walk. You can also walk down the main street and find decently priced food, as well as health food and vegetarian options.
There was only one issue I had (my fiancee didnt care) with the Villa was not the fault of the villa at all, but the other resort/villas across the street and down the road. We had a few days during our 11 day stay where they had massive parties/wedding events that started at 1800 and sometimes ended at 0200 or later the next morning.
With that fact came very very heavy bass and music and they would also include a significant fireworks show (which we could see from our balcony so it was nice in that respect). So if you were looking to sleep early in seminyak its probably going to be a bit noisy if there is an event going on, other than that though it was very quiet and peaceful.
I rate it 5/5
Commentaires de Gestion de l’hôtel
8 sept. 2017
Dear , good day from Bali.
Thank you for the review.
We're sorry you were unhappy , we'll work hard to fix the issue you experienced. Meanwhile we hope can serve you at another occasion
