Note fondée sur 88 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
4,3 sur 5
85 % des clients le recommandent
4,3 Propreté de la chambre
4,5 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
4 sur 5
par un voyageur

Publié le 1 juin 2022 sur Hotels
Magnifique hotel, déco sympa, emplacement au calme à 10 min en taxi de tout (on a utilisé l’appli Grab pour se déplacer). Le personnel est très, très sympa et toujours disponible avec un sourire. Nous avons pris le service de pick-up depuis l’aéroport, nous avons profité des cours de yoga matinals ainsi que le service de spa. Nous avons pris une chambre avec piscine privé que je n’ai pas pu profiter en raison de la présence d’insectes (mille pates) dans la terrasse et salle de bains extérieur, je ne le signale pas comme un point négatif sachant que l’hôtel est veritable arbre de paix au milieu de la nature mais pour moi, ça a été très difficile de partager l’espace avec ces petites bêtes et je préfére prevenir à d’autres voyegeurs(es) qui pourraient avoir la même phobie que moi.
5 sur 5
par un voyageur

Ce voyageur a laissé seulement une note Publié le 20 sept. 2024 sur Expedia
5 sur 5
par un voyageur

Ce voyageur a laissé seulement une note Publié le 22 juin 2024 sur Hotels
5 sur 5
par un voyageur

Ce voyageur a laissé seulement une note Publié le 16 sept. 2023 sur Hotels
5 sur 5
par un voyageur

Publié le 3 sept. 2023 sur Expedia
Yunita war sehr zuvorkommend und sehr herzlich. Bei Fragen jederzeit da und auch immer hilfsbereit, sehr professionell. Hat sich immer um uns gekümmert und sie hat immer nachgefragt, ob bei uns alles in Ordnung sei, das kommt nicht oft vor.
Commentaires de Gestion de l’hôtel
9 sept. 2023 par Kalapa Resort, Gestion de l’hôtel
Dear KlaraIt's wonderful to hear about your positive experience with Yunita during your stay at our property. Providing excellent and attentive service is something we take great pride in, and we're delighted to know that Yunita went above and beyond to make your stay enjoyable.Your feedback highlights her professionalism and dedication to ensuring your comfort. We'll be sure to pass on your kind words to Yunita, as recognition like this is truly motivating for our staff.If you have any more comments or if there's anything specific you'd like to share about your stay, please feel free to do so. We appreciate your feedback and hope to have the pleasure of hosting you again in the future. Thank you for choosing our property!Best RegardsSunarta & kalapa Team,
4 sur 5
par un voyageur

Ce voyageur a laissé seulement une note Publié le 9 juill. 2023 sur Expedia
5 sur 5
par un voyageur

Excellent ambiance, friendly and helpful staff

Publié le 5 juill. 2023 sur Hotels
This resort was amazing, definitely a highlight of our trip. Sitting by the pool and having complimentary tea, free yoga, staff was really friendly. Pools are big enough to swim laps. Walking distance to a coffee shop (left). 10 min ride from Canggu beach. Staff was really helpful. Free water as well which is important since you cannot drink non bottled water
5 sur 5
par un voyageur

Publié le 7 juin 2023 sur Expedia
This place was such a great start to my Bali trip. The property is beautiful, serene and quiet. The staff was more than welcoming and took care of every need or request. The food was good and the room was very clean. I had a really great massage at the spa and felt very comfortable. The location is away from the city center (5-10minutes), so you will need to get a car or bike to get to the beach or shops. 10/10 experience, thank you Kalapa!!
Commentaires de Gestion de l’hôtel
7 juin 2023 par sunarta, Gestion de l’hôtel
Dear Mr/s. DevinThank you for your fantastic review! We're glad to hear that your stay at Kalapa was a great start to your Bali trip. Our property is beautiful, serene, and quiet, providing a peaceful atmosphere.The staff was extremely welcoming and attentive to all your needs and requests, ensuring that you felt well taken care of during your stay.We're pleased that you enjoyed the food and found the room to be very clean, as cleanliness is a top priority for us.The spa provided you with a great massage experience, and you felt comfortable throughout your visit.While the location is a bit away from the city center (5-10 minutes), it offers a tranquil environment. Getting a car or bike is necessary to reach the beach or shops.Thank you for rating your experience with us as 10/10. We truly appreciate your kind words and hope to welcome you back to Kalapa in the future for another wonderful stay.Best RegardsSunarta & Kalapa Management
1 sur 5
par un voyageur

Old and run down

Publié le 5 juin 2023 sur Hotels
The staff is excellent. They went out of their way to rectify every situation. But the facilities are old and worn out. The entire mosquito net structure dropped onto our bed while we were sleeping. The bathtub was dirty and the outdoor toilets were filled with caterpillars. After this incident the staff immediately aceeded to my request to change rooms. They gave us the shambala which was a bigger nicer room. But it was difficult to lock the main door. At night the stray cat opened the door and came into our room looking for snacks. Overall it was a very painful experience only made bearable by the staff. But looking around, this might be the best available in this location which I picked because it’s near bali mma. There are no other facilities or places of interest around this area. Will never come back
Commentaires de Gestion de l’hôtel
7 juin 2023 par Sunarta, Gestion de l’hôtel
Dear Mr/s. ViannaThank you for taking the time to share your experience with us. We appreciate your kind words about our staff and their efforts to rectify the situations you encountered. However, we deeply regret to hear about the issues you faced with our facilities during your stay.We apologize for the inconvenience caused by the mosquito net structure falling onto your bed and the cleanliness issues with the bathtub and outdoor toilets. These incidents do not reflect the high standards we strive to maintain. Your feedback is valuable to us, and we will immediately address these concerns with our maintenance and housekeeping teams to ensure such occurrences are prevented in the future.We're glad to know that our team promptly responded to your request to change rooms and provided you with the Shambala, which is a larger and nicer room. We understand your frustration with the difficulty in locking the main door and the stray cat entering your room. Rest assured, we will investigate these matters further to ensure that all our rooms are properly secured and pest-free.We understand your disappointment with the limited facilities and places of interest in the immediate vicinity of our location. While we cannot control the surrounding area, we are committed to providing our guests with a comfortable and enjoyable experience within our premises.Once again, we apologize for any inconvenience you experienced and appreciate your feedback. We value your patronage and take your comments seriously. We hope that in the future, should you consider returning to the area, you will give us another chance to provide you with a truly exceptional stay that meets and exceeds your expectations.Best Regards Sunarta Kalapa Manager
3 sur 5
par un voyageur

Ce voyageur a laissé seulement une note Publié le 29 mai 2023 sur Hotels