Avis Kalapa Resort and Yoga retreat

Dear KlaraIt's wonderful to hear about your positive experience with Yunita during your stay at our property. Providing excellent and attentive service is something we take great pride in, and we're delighted to know that Yunita went above and beyond to make your stay enjoyable.Your feedback highlights her professionalism and dedication to ensuring your comfort. We'll be sure to pass on your kind words to Yunita, as recognition like this is truly motivating for our staff.If you have any more comments or if there's anything specific you'd like to share about your stay, please feel free to do so. We appreciate your feedback and hope to have the pleasure of hosting you again in the future. Thank you for choosing our property!Best RegardsSunarta & kalapa Team,

Dear Mr/s. DevinThank you for your fantastic review! We're glad to hear that your stay at Kalapa was a great start to your Bali trip. Our property is beautiful, serene, and quiet, providing a peaceful atmosphere.The staff was extremely welcoming and attentive to all your needs and requests, ensuring that you felt well taken care of during your stay.We're pleased that you enjoyed the food and found the room to be very clean, as cleanliness is a top priority for us.The spa provided you with a great massage experience, and you felt comfortable throughout your visit.While the location is a bit away from the city center (5-10 minutes), it offers a tranquil environment. Getting a car or bike is necessary to reach the beach or shops.Thank you for rating your experience with us as 10/10. We truly appreciate your kind words and hope to welcome you back to Kalapa in the future for another wonderful stay.Best RegardsSunarta & Kalapa Management

Dear Mr/s. ViannaThank you for taking the time to share your experience with us. We appreciate your kind words about our staff and their efforts to rectify the situations you encountered. However, we deeply regret to hear about the issues you faced with our facilities during your stay.We apologize for the inconvenience caused by the mosquito net structure falling onto your bed and the cleanliness issues with the bathtub and outdoor toilets. These incidents do not reflect the high standards we strive to maintain. Your feedback is valuable to us, and we will immediately address these concerns with our maintenance and housekeeping teams to ensure such occurrences are prevented in the future.We're glad to know that our team promptly responded to your request to change rooms and provided you with the Shambala, which is a larger and nicer room. We understand your frustration with the difficulty in locking the main door and the stray cat entering your room. Rest assured, we will investigate these matters further to ensure that all our rooms are properly secured and pest-free.We understand your disappointment with the limited facilities and places of interest in the immediate vicinity of our location. While we cannot control the surrounding area, we are committed to providing our guests with a comfortable and enjoyable experience within our premises.Once again, we apologize for any inconvenience you experienced and appreciate your feedback. We value your patronage and take your comments seriously. We hope that in the future, should you consider returning to the area, you will give us another chance to provide you with a truly exceptional stay that meets and exceeds your expectations.Best Regards Sunarta Kalapa Manager

Dear Mr/s. GeorgieThank you for your feedback on your recent stay with us. We're delighted to hear that you found the room to be nice and peaceful, creating the perfect ambiance for a romantic getaway. However, we apologize for the disappointing experience you had with the food at our restaurant.We appreciate your honesty regarding the pricing and quality of our restaurant's offerings. We always strive to provide our guests with a memorable culinary experience, and it seems that we fell short of your expectations on this occasion. We take your feedback seriously, and we will address this issue with our culinary team to ensure that such lapses do not occur in the future.We understand your suggestion to venture into Canggu for dining options. Canggu is indeed known for its vibrant food scene, and there are numerous excellent eateries in the area. We encourage our guests to explore the local dining options and discover the diverse culinary delights available just a short distance away.Once again, we apologize for any inconvenience caused, and we appreciate your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with an improved dining experience that matches the excellence we strive for in all aspects of our service.Best Regards Sunarta & kalapa manajemen