Note fondée sur 404 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,1 Service et personnel
4,2 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 juill. 2021 sur Expedia
Bel endroit
Commentaires de Gestion de l’hôtel
6 juill. 2021 par Front Desk, Gestion de l’hôtel
Merci beaucoup! We hope to see you again.
par un voyageur
Unit 136 Wasn't Good…
Publié le 3 janv. 2020 sur HotelsFloor was dirty upon our arrival, so were the dishes. Dishwasher wasn't washing, fridge froze our food and over was so dirty we had to get some staff to come back and clean it, otherwise we were just filling the place with smoke. Everything int he kitchen was either sticky or greasy. Coffee machine wasn't working. Shower controls in the common washroom were the loosest I've ever seen, window in the kids room wasn't closing and controls were not operational. When I looked under kids beds at our departure I realized how dirty the carpet was under there, probably never vacuumed. No wifi info and pool info upon arrival… with no pen or paper to write it down once I placed my second service call. Lots more but these are the main points.
par Frederic
The place was not cleaned and even disgusting
Publié le 4 juill. 2012 sur HotelsThere was a white dry spot in front on the carpet in front of the bathroom. This was disgusting. Other than that, the place was ok and respected what we could expect for that kind of hotel. Good place to stay with kids.
par un voyageur
Publié le 2 juill. 2022 sur Expedia
par un voyageur
Couples trip
Publié le 25 avr. 2022 sur HotelsOur stay was great, we were there one night the room was almost like a small house, it felt very spacious and almost like home, the hot tube and pool was just great to be able to use. My wife and i would definitely recommend for a nice little get away.
Commentaires de Gestion de l’hôtel
26 avr. 2022 par Front Desk, Gestion de l’hôtel
Thank you John, that sounds like a perfect trip away for you and your wife!
par un voyageur
Publié le 19 avr. 2022 sur Expedia
par un voyageur
Publié le 26 mars 2022 sur Expedia
The reason why we chose this property was due to the outdoor heated pool and large suite. Unfortunately the suite was very outdated, bed mattresses were quite old and soft and extremely uncomfortable, as were pillows. Bathrobes were as well stated to be available although our suite did not have any. The one bedroom was extremely close to be highway and impossible to sleep in as the wind from cars passing by would make the walls and windows shake. The garbage area was extremely congested and dirty and there were animals there looking for food when we went up empty our garbage. Bins were overflowing and garbage was piled all over the cement. The pool was by far the main attraction and only positive aspect
Commentaires de Gestion de l’hôtel
9 avr. 2022 par Chris, Gestion de l’hôtel
Thank you for your feedback Zoe. I'm sorry to hear of your negative experience and appreciate the oppurtunity to make improvements based on your experience.
par un voyageur
Publié le 25 mars 2022 sur Expedia
There is no on-site staff and sometimes it was a challenge to get through to their Central office. But they did their best to be accommodating and the suite was very nice! No consumables in the kitchen other than salt and pepper, make sure you bring plastic wrap/tin foil/oil/etc if you need that kind of thing. Overall a very good experience, would recommend
Commentaires de Gestion de l’hôtel
25 mars 2022 par Front Desk, Gestion de l’hôtel
Thank you Sarah, great to see you enjoyed your chalet. Useful feedback about providing the extra amenities.
par un voyageur
Publié le 20 mars 2022 sur Expedia
Shame the hot tub and pool were out of service because that is why we chose this property. Otherwise a good stay and convenient for town etc
Commentaires de Gestion de l’hôtel
21 mars 2022 par Front Desk , Gestion de l’hôtel
Thank you for you feedback Katy, great that you enjoyed the hot tub and pool for the majority of your stay and hopefully spent your vouchers at Elevation Place. We look forward to welcoming you back.
par un voyageur
Publié le 25 févr. 2022 sur Expedia
Extremely loud neighbors. There is a common area that is shared with many other units and there were several parties going on throughout the night. Most these units, I’m guessing, are rentals so there aren’t any actual residents here. And there isn’t any staff to moderate. Had to ask the teenagers at midnight to please go inside instead of yelling outside of our windows and keeping everyone awake. There were probably 30 of them in the pool and all throughout the common area. Very frustrating. The unit and area is quite nice but it lacks some on-site administration to keep the rowdies and people with no respect in check late at night.
Commentaires de Gestion de l’hôtel
28 févr. 2022 par Front Desk Team, Gestion de l’hôtel
Thanks for the feedback Chad. Sorry to hear that other guests were not more considerate of their neighbors. We are looking into solutions to help mitigate future disturbances.
