Note fondée sur 50 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
5,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Needs an overhaul and deep cleaning
Publié le 19 août 2024 sur HomeAwayThe bed was comfortable. The bathroom is in disrepair. The floor of the shower had pieces of tile missing, the sink had no stopper, the ceiling fan was coated with dust like it hadn't been wiped for YEARS. The living room rug was spotted like it had been wet at some point and never shampooed. The heater in the living room was on and there was no way to shut it off despite it being warm out. The portable "fans" hardly blew air. The kitchen was clean and the kitchen ware was plentiful. I would not stay here again unless I knew all the cottages had been updated.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par VrboOwner, Gestion de l’hôtel
Robbyn, thank you for being our guest and taking the time to share your experience! We're pleased you found our kitchen clean and well-equipped but we apologize for the items you felt needed some TLC. Our local manager assured us that they are working with the homeowner to remodel the bathrooms and flooring. Additionally, a new stopper was placed in the sink, housekeeping has been addressed about the dust on the ceiling fan and the heater in the living is in good working order. The portable fans are operating as they should but another one will be added to the home and we appreciate your feedback as an opportunity to improve. We hope you will allow us the chance to provide you with a truly exceptional vacation experience in the future.
par un voyageur
Publié le 10 août 2024 sur HomeAway
par un voyageur
Publié le 9 avr. 2024 sur Expedia
par un voyageur
Cozy stay
Publié le 17 janv. 2024 sur HomeAwayOverall the experience was lovely. Very nice quiey area, close to the beach , cozy little cottage with everything youd need during your stay.
par un voyageur
simple, good, less than professional
Publié le 26 déc. 2023 sur HomeAwayPlace needs some TLC. I was disappointed that the TV was terribly difficult to use and that I was given the wrong email password.
Having said that, it is a nice little cabin in a nice little neighborhood and not far from restaurants and the beach.
par un voyageur
Ok
Publié le 25 oct. 2023 sur HomeAwayThe place was dirty. Sheets had a big stain and hair but we brought our own sheets to cover the bed. Dead bugs stuck on the walls and cobwebs all over the place. Mold growing in window seal. Musty smell but we brought air freshner to help. There is also a animal maybe a squirrel or worse a rat definitely lives in the attic that kept us up at night. Other than that it was a quite place even though there were others vacationing there in the other cottages. Close to beach and the state park for hiking. Town is lovely. I do believe since we had the experiences we had we will try a different vacation company to book here in future.
Commentaires de Gestion de l’hôtel
29 oct. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for your feedback, Eric. We understand that cleanliness is of utmost importance and we deeply regret that the home was not up to your expectations upon arrival. This is certainly not the level of service we strive to provide to our valued guests. Rest assured, we have taken your comments seriously and have addressed the matter with our cleaning crew to ensure this is an isolated incident. We hope that you will give us another opportunity to provide you with a much-improved experience in the future.
par un voyageur
Publié le 3 oct. 2023 sur Expedia
par un voyageur
Great quiet location
Publié le 4 sept. 2023 sur HomeAwayA small but well-appointed and charming cottage. Comfortable for 2 people. Perfect location close to everything yet very quiet.
Commentaires de Gestion de l’hôtel
19 sept. 2023 par VrboOwner, Gestion de l’hôtel
We are pleased to hear you enjoyed your visit! Thank you so much for taking the time to share your valuable feedback with us. We passed your comments along to our local manager to review and we appreciate guests’ preferences as a means to continually improve. We look forward to hosting your next stay!
par un voyageur
No TV, No Vacasa help
Publié le 29 juill. 2023 sur HomeAwayTV displayed one channel only. Many attempts to use all remotes to find cable or other channels failed. Call Vacas number several times and placed on hold and no one answered my call. Check-in instructions suggest texting Vacasa number for help with rental unit. I texted many times and got no help, as it is clear that the texting chat is computer generated and not set up to solve any problems. One text did share that the unit I rented was advertised as having cable television. I found no cable TV. It would be fair if I were to receive a partial refund.
Commentaires de Gestion de l’hôtel
14 août 2023 par VrboOwner, Gestion de l’hôtel
We apologize if you felt the home was not on par with our cleanliness standards and for any issues you encountered during your stay. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve, and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.
par un voyageur
Cute little cottage
Publié le 7 avr. 2023 sur HomeAwayNice little space for 2 people. Furniture wasn’t as much seating as in pictures in line. We had a few sugar ants in our bed at night but totally enjoyed the sound of frogs outside at night. It was a great location not far from haystack rock.
