Ratings based on 144 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
3.9 Service & staff
4.1 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 13, 2024 on Expedia
A great place to relax and enjoy every day we loved
Comment from Hotel Management
Sep. 15, 2024 by Equipo de Hoteles Decameron Punta Sal, Hotel Management
Dear Eduardo:Thank you for sharing your experience, Eduardo! We are thrilled to hear that you had a great time relaxing and enjoying each day at Royal Decameron Punta Sal. Our goal is to provide a memorable stay for all our guests, and we are delighted to know that we could meet your expectations. We look forward to welcoming you back for another wonderful stay in the future!Best regardsDecameron Punta Sal Hotel Team
by A traveller
Posted Jul. 16, 2024 on Expedia
by A traveller
Posted Oct. 20, 2023 on Expedia
Las personas de servicio del hotel como el restaurant el transporte y limpieza son muy amables, pero el staff del from desk tienen muy mala actitud, lejos de ayudar al huésped te ponen mala cara como si nos estuvieran haciendo un favor. Este hotel es uno de los más caros del Peru y por ese precio lo menos que queremos es recibir una sonrisa y que nos traten con amabilidad.
Comment from Hotel Management
Oct. 29, 2023 by Equipo de Hoteles Decameron Punta Sal, Hotel Management
Estimada Nila,lamentamos saber que tu experiencia en el Royal Decameron Punta Sal no fue del todo satisfactoria. Tomaremos nota de tus comentarios sobre el personal del front desk y trabajaremos en mejorar nuestro servicio de atención al cliente. Agradecemos tus comentarios sobre el personal del restaurante, transporte y limpieza, y nos complace saber que te brindaron un buen trato. Valoramos tus opiniones y esperamos tener la oportunidad de recibirte nuevamente en el futuro para brindarte una mejor experiencia.Atentamente,Equipo del Royal Decameron Punta Sal
by A traveller
Posted Aug. 22, 2023 on Expedia
Comment from Hotel Management
Aug. 23, 2023 by hoteles Decamerón , Hotel Management
Estimado Shades: Agradecemos que haya dedicado su tiempo en calificarnos las experiencias durante su estadía, este comentario ya han sido compartidos con el resto del equipo, es importante para nuestro personal conocer su experiencia que le permitirá tomar estrategias adecuadas con la finalidad de mejorar día a día. nuestro producto y servicio para su satisfacción. Nos disculpamos por no haber cumplido sus expectativas y esperamos volver a recibirla para que revierta su experiencia y podamos ser mejores anfitriones de sus vacaciones. Saludos Cordiales, Equipo de Hotel Royal Decamerón Punta Sal
by A traveller from Corona
Posted Jul. 17, 2023 on Expedia
el cafe almuerso y meriendas son una porquería por tres dias que estuve no cambiaron el menu (solo papas con huevos)
Comment from Hotel Management
Jul. 26, 2023 by Equipo de Hoteles Decameron Punta Sal, Hotel Management
Estimado Marco:Agradecemos que haya dedicado su tiempo para transmitirnos las experiencias durante su estadía, estos comentarios ya han sido compartidos con el resto del equipo, es importante para nuestro staff conocer su experiencia que permitirá tomar estrategias adecuadas con la finalidad de mejorar día a día nuestro producto y servicio para su satisfacción.Nos disculpamos por no haber cumplido sus expectativas y esperamos volver a recibirla para que revierta su experiencia y podamos ser mejores anfitriones de sus vacaciones.
by A traveller
Posted Aug. 21, 2022 on Expedia
A very unique place in the northern of Peru.My family and I really have enjoyed this enormous Resort.Activities and delicious food and drinks for the whole family
Comment from Hotel Management
Aug. 26, 2022 by Hotel Royal Decameron Punta Sal , Hotel Management
Dear Jessica,We greatly appreciate that you have taken the time to tell us about your experiences during your stay, these comments have already been shared with the rest of the team, in this regard, we are glad to know that you found your stay pleasant.Thank you for choosing us, we look forward to seeing you again at our destinations to be the best hosts for your next vacation and live the best Decameron experience.Cordially,Graciela AliagaJefe de Servicio al Huésped Hotel Royal Decameron Punta Sal
by A traveller
Posted Mar. 20, 2022 on Expedia
I understand that you are recovering after so dificult pandemic times. However there are some things I suggest to improve:
Food quality
Bad smeel in bedrooms
Staff attention
Restaurant atention
And beach and pool activities.
We spend so much time “queuing“ at pool, bars and restaurants.
Comment from Hotel Management
Dec. 23, 2022 by Hoteles Decameron, Hotel Management
Dear Boris:We appreciate that you have dedicated your time to tell us about your experiences during your stay, these comments have already been shared with the rest of the team, it is important for our staff to know about your experience that will allow us to take appropriate strategies in order to improve our product day by day and service to your satisfaction.We apologize for not having met your expectations and we hope to receive you again so that you can reverse your experience and we can be better hosts of your vacations.Cordially,Graciela AliagaJefe de Servicio al Huésped Hotel Royal Decameron Punta Sal
by A traveller
Posted Mar. 16, 2022 on Expedia
Comment from Hotel Management
Dec. 23, 2022 by Hoteles Decameron, Hotel Management
Estimado huesped:Gracias por dejarnos una calificación estamos muy contentos de que haya tenido una excelente estadía con nosotros y esperamos que nos pueda volver a visitar pronto.Atentamente,Graciela AliagaRoyal Decameron Punta Sal
by A traveller
Posted Mar. 8, 2022 on Expedia
A really nice place where you can stay a weekend with family or friends and have a lot of fun and peace. You can eat all day long, have drinks at the bars and also do a lot of activities around the place.
by A traveller
Posted Jan. 12, 2022 on Expedia
