Avis Daweswood - Luxury cottage, lake access & hot tub

This is a guest who was problematic from the outset. The duvet covers aren't always ironed but they're not scruffy. There are brand new cushions on the outdoor seats as of yesterday because this is the first guest to complain about the previous ones being too thin. (We always respond to feedback as a postive to way to improve future guest experiences) The cushions seemed to bother this guest so greatly that they wanted a discount, despite them successfully using other cushions from the garden room. This is the first time since opening the property 5 years ago that we have been asked for a discount, and especially over something so trivial. I inspected the patio before arrival and if there were small glass shards then they were minimal and we apologise for that. The property is surrounded by trees and leaves and twigs end up on the patio and woodland animals are in abundance in the garden who also use it. The outside area is swept regularly. My responses were helpful, respectful, but disappointing to the guests because I refused to give a discount for their irrational offence taken to some outdoor cushions. There is plenty of patio lighting, despite some garden bollards briefly not working during their stay (now fixed as advised to them). This property has a 5/5 Star and 10/10 star ratings online so this guest really seems to want to cause problems over some trivial points due to me not offering a discount for their entirely irrational request. This would be somewhere around my 1,000th guest staying at this property and also the only one causing problems so I would suggest to all fellow hosts, that you do not accept a reservation from this gentleman, in order to avoid a similar poor experience intent on damaging your business and livelihood.