Note fondée sur 622 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,2 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Trois-Rivières, Ca
Publié le 21 sept. 2018 sur Expedia
Great place to stay...the restaurant is good...the breakfast is not included...a bit on the expensive side.
Commentaires de Gestion de l’hôtel
23 sept. 2018 par Stephanie, Gestion de l’hôtel
Thank you for taking the time to fill out our survey. We are happy to hear you enjoyed your stay with us here at the Best Western University Inn. We hope to see you back again soon!
par un voyageur
Publié le 30 sept. 2024
We were on the first floor and the musty smell was overwhelming. We had to open the windows to get the smell out but you couldn't sleep with them open because you were on the first floor. The hotel was obviously aware of it because they had all the windows open. Also with the air conditioning on .The walls actually are punky from the dampness. The rugs were stained and dirty. The bathtub shower head was filthy and the walls were dirty. For that kind of money I expected at least decent.
Commentaires de Gestion de l’hôtel
23 nov. 2024 par Irina Smith, Guest Service Manager , Gestion de l’hôtel
Dear Kathy,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
par un voyageur
Publié le 25 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 août 2024 par Irina Smith, Guest Service Manager , Gestion de l’hôtel
Dear Elizabeth, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
par un voyageur
Publié le 25 août 2024 sur Expedia
Nice
Commentaires de Gestion de l’hôtel
29 août 2024 par Irina Smith, Guest Service Manager , Gestion de l’hôtel
Dear Jen, Thank you for completing the survey after your recent stay. We are glad you had good time staying with us and we are looking forward to seeing you again soon.
par un voyageur
Publié le 23 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 août 2024 par Irina Smith, Guest Service Manager , Gestion de l’hôtel
Dear James, Thank you for completing the survey regarding you recent stay on our property. We are glad you had a good stay and we will do everything possible to provide you with even better service on your next visit. We are looking forward to seeing you again.
par un voyageur
Publié le 22 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 août 2024 par Irina Smith, Guest Service Manager , Gestion de l’hôtel
Dear Joshua, Thank you very much for your feedback, we appreciate that a lot. We are extremely happy you had a great stay with us. We hope you will come back and see us again soon!
par un voyageur
Publié le 19 août 2024 sur Expedia
Nice property
Commentaires de Gestion de l’hôtel
23 août 2024 par Irina Smith, Guest Service Manager , Gestion de l’hôtel
Dear Jeff, Thank you very much for taking the time to score our property, we appreciate that a lot. Telling us what you liked and how we can improves, helps us to provide our guests with even better service in the future. Thank you for choosing us and we are looking forward to see you again.
par un voyageur
Publié le 14 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 août 2024 par Irina Smith, Guest Service Manager , Gestion de l’hôtel
Dear Scott, Thank you for taking the time to score our property, we appreciate that. I know you stay with us a lot and I am very very sorry that this stay was not a good one for you. I think the reason for that could be the location of your room. I know it wasn't the perfect option for you but unfortunately - the only one we could do at that point. I promise, when you return, it will not happen again, because we appreciate all our guests and their preferences. We hope you will give us another chance and come back to see us again.
par un voyageur
Publié le 5 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 août 2024 par Irina Smith, Guest Service Manager , Gestion de l’hôtel
Dear Jessica, Thank you for taking the time to complete the survey. It is very important for us to know what you liked and where we can improve so we can provide our guests with superior experience. We are hoping to see you again soon!
par un voyageur
Not terrible, not great.
Publié le 4 août 2024 sur HotelsThe building is older and the furniture in the rooms is as well. Needs updating and renewing. The entire building smelled like stale smoke and smokers were allowed to smoke right at the entrance to the building. The front desk people were kind, courteous, and helpful but unfortunately it didn’t overcome the run down atmosphere. The carpet in the room hadn’t been vacuumed and was dirty. Parking was fine, but it was a bit of a haul to get to the room with hands full of luggage. For the same price as newer hotels in the area, it was slightly disappointing when it could be a very charming place to stay.
Commentaires de Gestion de l’hôtel
4 août 2024 par Irina Smith, Guest Service Manager , Gestion de l’hôtel
Dear guest, Thank you for taking the time to leave a feedback for us, we appreciate that a lot. First of all I want to apologize for your not such a great experience with us, you are right this is an older building and yes it could use some renovation. Our design team is currently working on some updates so we can make our guests happy since the moment they walk into the lobby. We do know we have a great potential, especially because of our location and an amazing golf course next door. There's always room for improvement and this is exactly what we are working on because it is very important for us to see our guests happy. Thank you again for your review and I really hope there was something what you enjoyed about your trip to Canton NY.
