Note fondée sur 133 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,7 Service et personnel
3,3 Confort de la chambre
2,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 août 2022 sur Expedia
Super , le personel hyper attentif et gentils envers ces client
Commentaires de Gestion de l’hôtel
5 août 2022 par Manager , Gestion de l’hôtel
Thanks a lot, come back again! 🙏🏻
par un voyageur
Publié le 11 avr. 2022 sur Expedia
par un voyageur
Publié le 4 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
4 oct. 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Andrianna! We apologize for any issues that you might have experienced at our hotel. If you can, please let us know what the problems were, and I can assure you that we are will work diligently to ensure a similar situation does not occur again in the future.
par un voyageur
Publié le 14 juill. 2024 sur Expedia
The room smelt very musty. had to buy a can of Lysol To help. Improve the smell.the air did not work very well i have lung problems so was hard to breathe but i toughed it out
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Manager , Gestion de l’hôtel
Thanks for your feedback.
par un voyageur
Publié le 6 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 juill. 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi lynn! Your feedback is very important to us, and we want to make sure that we can address any issues you might have faced during your stay. Please help us by providing details about what went wrong, so we can take the appropriate measures to address the problem and prevent any future occurrences.
par un voyageur
Publié le 17 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 juin 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi! On behalf of our entire team, I would like to apologize if we have failed in exceeding your expectations. Your satisfaction is important to us and we would like to know what went wrong. That would allow us to implement improvements to ensure we offer a better experience for guests in the future.
par un voyageur
Publié le 30 mai 2024 sur Hotels
Bugs in rooms, only one bed had a blanket, toilet was wobbly, shower handle kept coming off, only one coffee packet and towels were very thin
Commentaires de Gestion de l’hôtel
1 juin 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Michael! We're deeply sorry to hear about the multiple issues you encountered during your stay. Your comfort and satisfaction are our top priorities, and we regret that we fell short of meeting your expectations. Rest assured, we take reports of bugs very seriously and will immediately address this with our pest control team to ensure a thorough inspection and treatment of the rooms.Additionally, we apologize for the deficiencies in amenities and maintenance you experienced. Your feedback will be shared with our housekeeping and maintenance teams to ensure that immediate improvements are made. We understand the importance of providing a comfortable and well-equipped room for our guests, and we regret any inconvenience or discomfort caused.Thank you for bringing these matters to our attention. We sincerely apologize for the negative experience and hope to have the opportunity to regain your trust in the future. If you have any further concerns or would like to discuss your stay in more detail, please do not hesitate to reach out to us directly.
par un voyageur
Publié le 20 mai 2024 sur Expedia
Possibly the most disgusting hotel I've ever stayed in.
Filthy, dilapidated, Mostly occupied by resident druggies. Surrounding neighborhood is much the same.
Commentaires de Gestion de l’hôtel
20 mai 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Stan! We deeply regret to learn about your disappointing experience during your stay at our hotel. Providing a clean and welcoming environment for all guests is our utmost priority, and we apologize for any lapses in maintaining our standards. Your feedback regarding cleanliness and the atmosphere of the surrounding neighborhood is concerning, and we are taking immediate steps to address these issues to ensure a more pleasant experience for our guests in the future. We appreciate your candid feedback and hope you will consider giving us another opportunity to exceed your expectations should your travels bring you back to the area.
par un voyageur
Publié le 18 mai 2024 sur Expedia
Room seemed clean but smells like weed or cigarettes. People living in there with crap outside on walkway. Animals living there. Totally gross.
Commentaires de Gestion de l’hôtel
20 mai 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Lan! We sincerely apologize for the unpleasant experience you had during your stay. Maintaining a clean and comfortable environment for all our guests is of the utmost importance to us, and we deeply regret that we fell short of your expectations in this regard. We take cleanliness and hygiene very seriously, and we will address the issues you mentioned immediately with our housekeeping and maintenance teams to ensure that such situations do not recur in the future. Additionally, we will take steps to address any inappropriate behavior or items left outside of rooms promptly.Your feedback is invaluable, and we appreciate you bringing these concerns to our attention. We hope to have the opportunity to regain your trust and welcome you back for a more pleasant stay in the future. If there is anything else we can assist you with or if you have any further concerns, please do not hesitate to contact our management team directly.
par un voyageur
Publié le 12 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 mars 2024 par MP - Guest Relations Manager , Gestion de l’hôtel
Hello Janelle, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.
