Note fondée sur 104 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,9 Propreté de la chambre
3,5 Service et personnel
3,0 Confort de la chambre
2,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 28 juill. 2024 sur Expedia
There was mold in bathroom, paint flaking off the ceiling and curtain was falling down.
Commentaires de Gestion de l’hôtel
1 août 2024 par Guest Relations, Gestion de l’hôtel
Dear Leon,We're sorry to hear that you didn't have a good time with us overall. The cleanliness and upkeep of our accommodations are two of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. All of your feedback will be discussed internally and we'll make improvements where necessary. Thank you so much for the feedback and we hope to see you again soon.
par un voyageur
Publié le 22 juill. 2024 sur Hotels
The lady working the desk when we checked in was the only good thing. She was very friendly. The room was terrible. The wallpaper was coming off the walls, the walls had cracks in them. It is in dire need of a remodel. For the money we paid it was still terrible. The outside was dirty, trash everywhere. If it would let me, I wouldn't give this place a half star.
Commentaires de Gestion de l’hôtel
28 juill. 2024 par Guest Relations, Gestion de l’hôtel
While our team's hospitality was a highlight of your visit, we regret that your stay did not meet all expectations. Ensuring we provide a clean and comfortable environment for our guests is important, and our housekeeping and maintenance teams will look into your comments right away. What you have shared is not the experience we aim to deliver, and for that, we apologize. If there is an opportunity to welcome you back in the future, we would be grateful for the chance to improve upon your perceptions with a more enjoyable stay.
par un voyageur
Publié le 16 juill. 2024 sur Expedia
The potholes getting into the property were the first red flag. The worst part of this place was the room. Our first room had a dirty drug needle & dirty lingerie, multiple burn holes in the blankets and sheets, the mattress was absolutely filthy. We immediately went to the staff who could not have cared less. The second room had a dirty floor that hadn’t been swept, the curtains weren’t properly hung, semen on the TV, and the baseboard near the bathroom was falling off & was completely covered in mold. Both rooms the paint was peeling off the walls, the ceiling tiles were falling apart, and what was left of the walls was beyond dirty. The staff almost seemed irritated that we were still upset with the second room and demanded our money back. Our children were clearly being watched by a few men, and they kept slowly coming out of their rooms as if they were going to trap us there so we took off asap. I genuinely hope this place gets shut down, and asap.
Commentaires de Gestion de l’hôtel
20 juill. 2024 par Guest Relations, Gestion de l’hôtel
Dear Katrina,Although we were glad to have you as our guest, we apologize for any inconvenience you experienced during your stay. Please know that providing a safe stay for our guests is our top priority. Therefore, we will share your comments with our team to ensure we are meeting our high standards of comfort, cleanliness, and hospitality going forward. It was a pleasure having you here, and we hope to have another chance to change your perceptions in the future.
par un voyageur
Publié le 21 juin 2024 sur Expedia
Room had tampon dispensers on the floor, curtians, floor, shower curtian even the sheets had burn marks in them. Pool wasnt open for season in 80 degree weather, microwave wouldnt stay plugged into outlet.
Commentaires de Gestion de l’hôtel
25 juin 2024 par Guest Relations, Gestion de l’hôtel
Dear Tiffany,What you have shared regarding our accommodations during your visit is unacceptable. We will speak with housekeeping right away and ensure your room is given extra attention. We will also have our maintenance team take a look at your microwave. Thank you for making your voice heard so we can improve our hospitality.
par un voyageur
Old and run down
Publié le 7 mai 2024 sur HotelsThis place is old, out dated and run down. Carpet stained, sheets and bedspreads had cigarette burns. Bad musty smell.
par un voyageur
Publié le 7 avr. 2024 sur Expedia
It was run down with an alternate entrance to the “front office” that was actually being used for storage. The office was very dirty. I can’t comment on the state of the rooms as they “lost” my reservation. I was told that I cancelled it and then that Expedia canceled it. They offered to rebook me at the current daily rate which was more than I should have paid. I declined as I was really feeling rather unsafe at that point due to state of the property and also come of the clientele that I witnessed checking in prior to me.
Commentaires de Gestion de l’hôtel
12 avr. 2024 par Guest Relations, Gestion de l’hôtel
Dear Patrick,Thank you for taking the time to leave us your feedback. We're sorry to hear about any issues with your reservation during your visit. All of your feedback is gratefully received and we will be sure to discuss your comments internally so that improvements can be made where necessary. Please consider coming back to join us again soon; we're confident that we can impress you.
par un voyageur
Publié le 5 avr. 2024 sur Hotels
par un voyageur
Publié le 31 janv. 2024 sur Hotels
par un voyageur
Publié le 3 déc. 2023 sur Expedia
Upon arrival I was not allowed to use the main entrance, there was a sign that said use side door entrance. Once checked in to my room, I inspected the states and bedding and found that only the floor was vacuumed and the bed remade. The tables has food residue stains, their was food and trash crumbs in the seams of the seats & and seams of the beds. I lifted the covers & sheets to find more crumbled cookies & other paraphernalia all around the bed seams; & despite all of that, I was so tired I tried to lay down anyway. The deal breaker for me was when the bed bugs came out and tried to swarm my legs.
That was the deal breakers of that specific room, for me. But then, I went to the office explained what I found, showed them the videos and pics I took, and I offered to clean the room myself, if they'd supply the chemicals & big spray. What that man, the manager did instead was cancel my stay and kicked me out of the motel! I was in Ohio for court and had came all the way from southern Florida, so I ended up walking the streets of Canton, spending money on the Taco Bell, Dunkin donuts and Waffle House near the motel, just to sit in their lobbies to escape the cold. I was forced to book a room at Quality Inn Hall of Fame next door to my original motel, and although booked at about 3 am, I could not check in until 2pm. So walked a half mile in the cold to stand at the Whipple Ave SARTA bus station, until sunrise at 7am just to get a bus ride to downtown Canton for court.
Commentaires de Gestion de l’hôtel
10 déc. 2023 par Guest Relations, Gestion de l’hôtel
Dear Rievon,We appreciate you choosing to stay with us and leave us a review. However, we are surprised to read your review as it is not indicative of our usual standards. We apologize for the inconvenience and perceived rudeness. Your feedback will be shared with our team as we work on improvement. We hope that you will return so we can show you a much better experience.
par un voyageur
Publié le 4 oct. 2023 sur Expedia
Overall awesome! And the older gentleman in the front lobby in the mornings.. he is fantastic!!
