Note fondée sur 4 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,5 Propreté de la chambre
2,3 Service et personnel
2,0 Confort de la chambre
1,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 11 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 août 2024 par Sanesha RediResponse Specialist , Gestion de l’hôtel
Hello Chad,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Canton, TX and I are saddened to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely, Sanesha Red Roof Management RediResponse Specialist
par un voyageur
First and only stay
Publié le 11 août 2024 sur HotelsThe first room we checked into was dirty and the toilet tank lid was broken. When we asked for a different room the manager he complained we hadn’t told him sooner and asked if we had broken the lid.
He moved us to a new room that was clean but he was very rude about it.
A little later our power went out and he seemed very irritated that he had to go and check it out. He also tried to charge us for one of our dogs even though hotels.com said there was no charge for up to 2 dogs. It was only when we showed him the webpage that he agreed and said it was their new policy and only because we had the screenshot did he agree we didn’t have to pay it.
We wouldn’t stay here again, apart from the initial dirty room the customer service was just horrible.
Commentaires de Gestion de l’hôtel
11 août 2024 par Oniel RediResponse Specialist, Gestion de l’hôtel
Thank you Theresa, for taking the time to write a review of your stay at the Red Roof Inn Canton, TX. I'm happy to read that you were satisfied with the cleanliness of the second room. However, we'd like to apologize for the issue you had with the first room and our services. Know at RedRoof your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediResponse Specialist
par un voyageur
Publié le 4 août 2024 sur Expedia
It was good for a brief overnight. AC worked great. TV didnt work and beds weren't the most comfortable. Pool is filled in and not available as advertised.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Samantha RediResponse Specialist, Gestion de l’hôtel
Hello Caitlin,We sincerely appreciate you taking the time to share your feedback for the RED ROOF INN CANTON TX, however I fear you might have our location confused with another. Your review mentions details about a pool, which isn’t something we have at this property.Please review your recent stay details to ensure this is the location you intended to review. If a mistake had been made, please let us know so it can be corrected. Post stay feedback is very important to Red Roof as is the accuracy of the content provided.Sincerely,Samantha Red Roof ManagementRediResponse Specialist
par un voyageur
Publié le 3 août 2024 sur Expedia
This place was horrible. If I could give 0 stars I would
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Chirell RediResponse Specialist, Gestion de l’hôtel
Dear Amanda,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Canton, TX. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 1/5 score. You indicated that you were unsatisfied with our location not meeting your expectations. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRedRoof ManagementRediResponse Specialist
