Ratings based on 945 Guest Reviews
Hear it directly from our travellers
3.8 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 5, 2024 on Expedia
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Comment from Hotel Management
Aug. 6, 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A traveller
Posted Aug. 5, 2024 on Expedia
Nothing
Comment from Hotel Management
Aug. 7, 2024 by Customer Care Team, Hotel Management
Hi Diana,Thank you for your feedback and for giving us a 4/5 rating. We’re pleased to hear that you had a positive experience overall. If there’s anything specific you feel we could improve to make your next stay even better, please let us know. We’re always striving to enhance our guest experience and appreciate your input. We look forward to welcoming you back and hope to exceed your expectations in the future!Warm Regards, Triplodge Santa ClaritaGuest Experience Team
by A traveller
Posted Aug. 3, 2024 on Expedia
Run down and needs a “ face off.”
Comment from Hotel Management
Aug. 6, 2024 by Customer Care Team, Hotel Management
Hi David,We appreciate your feedback about the condition of the property. We’re sorry to hear that it felt run down and in need of updates. We’re committed to improving our facilities and will take your comments into consideration as we plan future renovations. Thank you for bringing this to our attention, and we hope to offer a refreshed experience on your next visit.Warm Regards, Triplodge Santa ClaritaGuest Experience Team
by A traveller
Posted Aug. 2, 2024 on Expedia
Comment from Hotel Management
Aug. 6, 2024 by Customer Care Team, Hotel Management
Hi Edmon,Thank you so much for your exceptional rating. We are glad that we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are surely looking forward to your next visit!Warm Regards, Triplodge Santa ClaritaGuest Experience Team
by A traveller
Posted Jul. 28, 2024 on Hotels
Comment from Hotel Management
Jul. 30, 2024 by Customer Care Team, Hotel Management
Dear Diane,Thank you so much for your exceptional rating. We are glad that we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are surely looking forward to your next visit!Warm Regards, Triplodge Santa ClaritaGuest Experience Team
by A traveller
Posted Jul. 28, 2024 on Hotels
The desk clerk was very nice and helpful. The hotel itself is very. Extremely old appearing it smelled a little bit musty. Overall the stay was fine.
Comment from Hotel Management
Jul. 30, 2024 by Customer Care Team, Hotel Management
Dear Guest,We’re pleased to hear that the desk clerk was nice and helpful during your stay. However, we regret that the hotel’s appearance and musty smell did not meet your expectations. We’re continuously working to update and improve our facilities to enhance guest comfort. Thank you for your feedback, and we hope to have the opportunity to provide a more pleasant experience on your next visit.Warm Regards, Triplodge Santa ClaritaGuest Experience Team
by A traveller
Decent enough for the price
Posted Jul. 25, 2024 on HotelsThe place was pretty much what I expected for the price. I was basically just looking for a place to sleep for several hours before getting back on the road. The staff was friendly and the bed was comfortable enough. The tea and oatmeal in the morning was a nice bonus. Don’t expect five stars when staying at places like this but if the price is right, it’s worth it for a bed and shower in the morning.
Comment from Hotel Management
Jul. 30, 2024 by Customer Care Team, Hotel Management
Dear Mark,We’re pleased to hear that our hotel met your expectations for a short stay and provided a comfortable bed and friendly service. It’s great to know that the tea and oatmeal were a nice bonus for you. We appreciate your understanding of the value our hotel offers and are glad it served your needs well. Thank you for your feedback, and we hope to welcome you back whenever you need a place to rest on the road.Warm Regards, Triplodge Santa ClaritaGuest Experience Team
by A traveller
Posted Jul. 25, 2024 on Hotels
Comment from Hotel Management
Jul. 26, 2024 by Customer Care Team, Hotel Management
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team
by A traveller
Posted Jul. 24, 2024 on Expedia
I enjoyed my stay at this hotel. Not many dining options nearby besides Toppers. Staff was friendly.
Comment from Hotel Management
Jul. 26, 2024 by Customer Care Team, Hotel Management
Hi Jasmin,We’re glad you enjoyed your stay and appreciated the friendly staff. We understand that dining options are important, and we’ll take your feedback into consideration as we explore more local recommendations. Thank you for your comments, and we hope to welcome you back for another pleasant stay!Warm Regards, Triplodge Santa ClaritaGuest Experience Team
by A traveller
Posted Jul. 24, 2024 on Expedia
Solid for the price
Comment from Hotel Management
Jul. 24, 2024 by Customer Care Team, Hotel Management
Hi Kevin,Thank you for your feedback! We are glad to hear that you found our hotel to be a solid choice for the price. We strive to provide good value and a pleasant stay for all our guests. If you have any specific suggestions or comments for improvement, please feel free to share. We look forward to welcoming you back in the future.Warm Regards, Triplodge Santa ClaritaGuest Experience Team
