Note fondée sur 25 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Beautiful Home on the Lake
Publié le 3 nov. 2024 sur HomeAwayWe came here for our anniversary weekend and brought my teen son and his friend. Great weekend and gorgeous house! My son and his friend enjoyed the game room and the kayaks. The interior of the house was very clean. The outside needs a good spray down due to weather wear and tear. Thanks for an enjoyable weekend!
Commentaires de Gestion de l’hôtel
3 nov. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for sharing your experience with us! We’re so glad you chose to celebrate your anniversary weekend at our property and that your son and his friend had a great time in the game room and with the kayaks. We appreciate your feedback about the exterior. We hope to welcome you back for another memorable stay!
par un voyageur de Lantana, TX, USA
Not Worth the Money - Too Many Issues
Publié le 18 oct. 2024 sur HomeAwaySadly, this property is not worth the money. Via VRBO, you see lots of nice pictures. The house itself is nice, but the mgmt. company running the property, Hill Country Premier Lodging, is the problem. I wish I could go in detail but am limited to 1500 characters. Here's a recap of the problems. First, HCPL refuses to allow me to speak w/the owner. I have serious doubts that they will relay my complaints. Here is an abbreviated list. HCPL's response to my email leads me to leave this review. 1) Tons of flying bugs in the mater bedroom upon arrival. 2) Poorly repaired wall in the master bathroom toilet room. 3) Master bathroom toilet has a non-stop leak which is audible while sleeping. 4) Jet tub in the master bathroom does NOT work and has a damaged control panel. 5) Carpet stains in one bedroom. 6) Deep scratches/damage to multiple walls. 7) The blinds in one room are broken. 8) Broken chair on patio off master bedroom. 9) Broken chair in the dining area. 10) One of the towels in the master bathroom was torn. 11) Outdoor swinging chair is broken. 12) There is a trampoline that is broken and dangerous. 13) Ants all over the kitchen countertop. 14) ZERO cleaning products. 15) No shampoo or conditioner in the master bathroom. 16) No hairdryer. 17) Dishwasher but no dishwasher tabs. 18) Washer/Dryer but not products. Sadly, the mgmt. company could not care less. I would love to share their response, but cannot due to size limits. Have pics and video. Go with another property.
Commentaires de Gestion de l’hôtel
7 nov. 2024 par VrboOwner, Gestion de l’hôtel
I’m sorry to hear that your experience didn’t meet your expectations. I understand your frustration with the issues you encountered, though I do want to note that many of these concerns, like the broken items and cleanliness, are not typical of the property. I’ll be sure to pass your feedback along to the management team so we can address the items you mentioned. While I wish you had a better stay, I appreciate you sharing your concerns.
par un voyageur de Houston tx
Relaxing
Publié le 24 sept. 2024 sur HomeAwayNice relaxing stay
Commentaires de Gestion de l’hôtel
26 sept. 2024 par VrboOwner, Gestion de l’hôtel
Thank you! So glad you enjoyed it!
par un voyageur
Great lakehouse with a view.
Publié le 18 juin 2024 sur HomeAwayGreat place for families to stay, clean and comfortable. Plenty of room for the 13 people in our party. The game room was great for the kids. Great views from the multiple balconies. The lake is low so the walk to the water is a little longer but not insurmountable. Everybody got their steps in! As a previous reviewer mentioned bring a coffee pot theirs is broken and the blinds for the bedroom above the garage don’t close. We just hung a blanket. Those minor issues aside it’s a wonderful place to getaway and a great vacation property. I wouldn’t hesitate to stay again.
Commentaires de Gestion de l’hôtel
18 juin 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your review. You were a delight to host. You are welcome back anytime, we hope to see you again soon!
par un voyageur
We enjoyed our stay
Publié le 28 mars 2024 sur HomeAwayHouse was great and as described in the listing!
par un voyageur
Spacious lakefront property for the family to enjoy
Publié le 27 mars 2024 sur HomeAwayWe were overall very pleased with this property for our extended family weekend gathering. Enough room for three couples (and younger kids in the rooms), plus an extra bunk room for the extra kids. The house was large enough to spread out. The foosball table and ping pong table were in a room with a door - very helpful for adults to play once the kids were in bed! The kitchen was big and functional. I would bring our own coffee pot if we returned: the one provided took exactly two hours to brew a full pot of coffee!
Commentaires de Gestion de l’hôtel
27 mars 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your kind feedback! We're thrilled to hear that the property worked well for your extended family weekend. We appreciate your suggestion about the coffee pot and will take it into consideration for future improvements. We hope to welcome you back soon!
par un voyageur
Great House for our Spring Break Trip
Publié le 25 mars 2024 sur HomeAwayThis house was perfect for our Spring Break Trip. The deck looking out over the lake has an amazing view! The kitchen and living room also look out over the lake. Plenty of bedrooms and bathrooms upstairs for everyone. We had a great time staying there.
Commentaires de Gestion de l’hôtel
25 mars 2024 par VrboOwner, Gestion de l’hôtel
We're so glad you enjoyed it! We would love to welcome you back.
par un voyageur
Weekend Getaway
Publié le 24 oct. 2023 sur HomeAwayThe home was fully equipped with everything we needed. Although we didn’t get to enjoy the backyard as much as we wanted to it was nice seeing the Deers come out and eat right in front of us. The backyard needs more lighting to relax at night. Besides the back door not locking property was very safe. Definitely a workout going up and down the stairs to lake. The view was amazing. I wish we would of spent more time there.
Commentaires de Gestion de l’hôtel
13 déc. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for sharing your experience, and we're delighted to hear that the home was fully equipped with everything you needed. It sounds like the backyard provided a special treat with deer sightings, even though you couldn't enjoy it as much as you wanted. Your observation about additional lighting is duly noted, and we appreciate your feedback.
par un voyageur
Great option in Canyon Lake
Publié le 15 sept. 2023 sur HomeAwayWe enjoyed our time in Canyon Lake but it's not the property's fault that the water levels were so low that the water front property aspect wasn't usable. There's some exterior that could be fixed up and replaced like the swing but overall it was a great property and great communication with the property.
Commentaires de Gestion de l’hôtel
14 déc. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for choosing to stay at our property in Canyon Lake, and we're pleased to hear that you enjoyed your time despite the challenges posed by the low water levels. We appreciate your understanding and flexibility regarding the waterfront aspect.
Your feedback about the exterior, including the swing, is valuable, and we'll certainly look into making improvements for an even better guest experience. We're glad to hear that communication was smooth, and we're committed to addressing any areas that need attention.
Should your travels bring you back to Canyon Lake, we would be honored to host you again and provide an even more delightful stay.
par un voyageur
Great house for the weekend
Publié le 23 avr. 2023 sur HomeAwayThis is a great option for big groups. The house is spacious, it has all you need for your stay, games, toys, all you need in the kitchen, comfy beds, 2 fridges, kayak, jacuzzi.. We had a great time!
Commentaires de Gestion de l’hôtel
8 mai 2023 par VrboOwner, Gestion de l’hôtel
Thank you so much for your kind words! We are so glad you enjoyed your stay and hope to have you stay with us again soon!
Thank you,
HCPL
