Note fondée sur 866 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Service et personnel
4,3 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 août 2024 sur Expedia
L’hôtel n’est pas trop gros et très propre.
Commentaires de Gestion de l’hôtel
6 août 2024 par TRS Cap Cana Waterfront & Marina Hotel , Gestion de l’hôtel
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation. We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit. Cordially.
par un voyageur
Publié le 10 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 juill. 2024 par TRS Cap Cana Waterfront & Marina Hotel, Gestion de l’hôtel
Dear Guest.Thank you for sharing your experience at TRS Cap Cana Waterfront & Marina Hotel to contribute to the constant improvement of our service.We sincerely regret that we did not live up to your expectations on this occasion.We hope you had an excellent trip back home. We apologize for any inconvenience you encountered during your recent trip. In this regard, let me assure you that we will address all of your comments with the departments involved in order to improve our services and the overall experience of our guests.We hope you will give us the opportunity to welcome you back to TRS Cap Cana Waterfront & Marina Hotel. Best regards,
par un voyageur
Publié le 19 mars 2024 sur Expedia
Gracias a todo equipo de TRS!
Commentaires de Gestion de l’hôtel
19 mars 2024 par TRS Cap Cana Waterfront & Marina Hotel, Gestion de l’hôtel
¡Estimado Andressa!Muchas gracias por compartir su experiencia en TRS Cap Cana, esperando que haya tenido un excelente viaje de regreso a casa para nuestro equipo ha sido un placer absoluto cuidar de usted.Estamos muy contentos de haber superado sus expectativas y realmente apreciamos la oportunidad que nos ha dado de acoger sus vacaciones. Esperamos poder darle la bienvenida en su próxima visita y brindarle la mejor experiencia como es merecido, apreciamos mucho nos haya visitado. Cordialmente.
par un voyageur
Publié le 16 juill. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
6 août 2023 par TRS Cap Cana Waterfront & Marina Hotel, Gestion de l’hôtel
Dear Guest.Thank you for sharing your experience at TRS Cap Cana Waterfront & Marina Hotel to contribute to the constant improvement of our service.We sincerely regret that we did not live up to your expectations on this occasion.We hope you had an excellent trip back home. We apologize for any inconvenience you encountered during your recent trip. In this regard, let me assure you that we will address all of your comments with the departments involved in order to improve our services and the overall experience of our guests.We hope you will give us the opportunity to welcome you back to TRS Cap Cana Waterfront & Marina Hotel. Best regards,
par un voyageur
Publié le 22 juin 2023 sur Expedia
The entire staff was friendly and very helpful. We really enjoyed our stay because of their attentions. I will only recomment more variety of food at the snack bar near the pool.
Commentaires de Gestion de l’hôtel
22 juin 2023 par TRS Cap Cana Waterfront & Marina Hotel, Gestion de l’hôtel
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation. We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit. Cordially.
par un voyageur
Publié le 14 sept. 2024
This Property is not a 5 Star facility. It is an old pig with lipstick on it.3 to 3.5 at best. Our Butler service was terrible. We believe because we did not pay for the upgraded service they try to hit you up for at check in. If you don't agree to pay them an extra $100.00 a day they don't want to provide any service to you. I message them before we went there that it was our 40th anniversary. They message me back "Rest assured that our team of butlers will go out of their way to make your stay truly unforgettable." I guess they forgot to tell me only if I pay the $100.00 a day extra that I might get that service. I went all the way to the Dominican and never got into the ocean because their beach area was nothing but a black water seaweed swamp. The picture of their beach must me air brushed on the site. I was never told that I was able to go anywhere else to get to the beach until the day before I left by another Butler who also told me it was too late for that day to go. It also says it has 4 Restaurants at the hotel, but they are never open at the same time, only one per day. Same area different menu. It is a swamp. Now for the Good: They have a few really good staff members who try to make your stay enjoyable. The food that was available was fairly good. Bar staff was good. I meet a lot of Great customers there. I personally will not go back to any of the Palladium facilities. I will probably never use Travelocity ever again as I have lost my faith in their services.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par TRS Cap Cana Waterfront & Marina Hotel, Gestion de l’hôtel
Dear Guest.Thank you for sharing your experience at TRS Cap Cana Waterfront & Marina Hotel to contribute to the constant improvement of our service.We sincerely regret that we did not live up to your expectations on this occasion.We hope you had an excellent trip back home. We apologize for any inconvenience you encountered during your recent trip. In this regard, let me assure you that we will address all of your comments with the departments involved in order to improve our services and the overall experience of our guests.We hope you will give us the opportunity to welcome you back to TRS Cap Cana Waterfront & Marina Hotel. Best regards,
par un voyageur
Publié le 1 sept. 2024
Some service I didn't like.
Commentaires de Gestion de l’hôtel
2 sept. 2024 par TRS Cap Cana Waterfront & Marina Hotel, Gestion de l’hôtel
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation. We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit. Cordially.
par un voyageur
Publié le 16 août 2024 sur Expedia
Nice place
Commentaires de Gestion de l’hôtel
16 août 2024 par TRS Cap Cana Waterfront & Marina Hotel , Gestion de l’hôtel
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation. We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit. Cordially.
par un voyageur
Publié le 15 août 2024 sur Expedia
Very clean beautiful
Commentaires de Gestion de l’hôtel
15 août 2024 par TRS Cap Cana Waterfront & Marina Hotel, Gestion de l’hôtel
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation. We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit. Cordially.
par un voyageur
Publié le 14 août 2024 sur Expedia
I recently stayed at this resort while attending a wedding and was very disappointed. Upon check-in, I was asked for my card information and told I would be paying immediately, which was odd since I usually pay at the end of my stay, especially after booking through a third-party site. I complied and was informed my card was declined due to the resort attempting to charge $30,000 instead of $600. The staff was apathetic and unable to clarify this issue, resulting in American Express limiting my spending.
After finally checking in with another card, I found the hot water wasn’t working and the bed linens were dirty. Attempts to reach the front desk went unanswered, so I had to message staff via WhatsApp, which led to Expedia helping get someone to change the linens. The staff arrived with an attitude despite the clear issue.
The next day, my breakfast order was incomplete and incorrect. If my stay had been longer, I would have left for another resort. While the view is beautiful, the hospitality and service were severely lacking. I cannot recommend this resort based on my experience.
Commentaires de Gestion de l’hôtel
15 août 2024 par TRS Cap Cana Waterfront & Marina Hotel, Gestion de l’hôtel
Dear Guest.Thank you for sharing your experience at TRS Cap Cana Waterfront & Marina Hotel to contribute to the constant improvement of our service.We sincerely regret that we did not live up to your expectations on this occasion.We hope you had an excellent trip back home. We apologize for any inconvenience you encountered during your recent trip. In this regard, let me assure you that we will address all of your comments with the departments involved in order to improve our services and the overall experience of our guests.We hope you will give us the opportunity to welcome you back to TRS Cap Cana Waterfront & Marina Hotel. Best regards,
