Note fondée sur 52 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
3,7 Service et personnel
4,1 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Avce le vide dans l'hotel , d'apres moi ils vont f
Publié le 18 mars 2013 sur ExpediaL'hotel etait occuper a probablement 1% , nous etions 12 dans un complexe de probablement 200 personnes , l'hotel etait vide , personnel 4 personne au total , probleme avec carte de chambre du jour 1 au depart tres deplaisant , ces un tres bel hotel , mais a l'abandon
par un voyageur
Publié le 25 oct. 2021 sur Expedia
par un voyageur
Publié le 25 juill. 2021 sur Expedia
par un voyageur
Publié le 9 juin 2021 sur Expedia
par un voyageur
Publié le 29 mai 2021 sur Expedia
Commentaires de Gestion de l’hôtel
10 juin 2021 par E Concierge, Gestion de l’hôtel
We appreciate the time you took to share your opinion, and it is our hope that you will give us the opportunity to serve you better in the future.
par un voyageur
Publié le 30 janv. 2021 sur Hotels
Commentaires de Gestion de l’hôtel
4 mars 2021 par E Concierge, Gestion de l’hôtel
Thanks for your feedback.
par un voyageur
Publié le 10 juill. 2020 sur Expedia
Commentaires de Gestion de l’hôtel
5 sept. 2020 par SS, Gestion de l’hôtel
Thank you so much for your stay with us!
par un voyageur de Punta Cana
Publié le 16 mars 2020 sur Expedia
First of all, to start off with a positive, the property from the outside is beautiful and is very tranquil. My girlfriend and I decided to take a mini vacation and thought this hotel would exceed our expectations.
Before the trip, you get messaged by an electronic concierge whom is off site and appears to be sketch. We did not see more than two staff members on the property, whom were not very helpful. They always had an attitude and always contacted the off site concierge to address concerns which easily could be taken care of then and there. The security guard in the front of the hotel was rude and provoked a very minute issue with us, instead of addressing it in a professional manner. Upon us getting there on our first night, the room given to us was incorrect and the staff member at the office told us it was our fault when clearly it was not. The off site concierge contacted us and told us they would upgrade us but we still had to pay a fee. Even though it was an error on their part. The rooms would not be cleaned on a daily basis. It wasn’t until the last day that the off site coordinator asked us if we needed a change of sheets or towels. Even then, it took forever for them to bring us new towels after requested. Also on the last night, we were locked out of our room, had to contact off site concierge so they can contact in house staff to the point where we had to respond to the office to still be blamed on how WE locked ourselves out of the room. I do not recommend.
Commentaires de Gestion de l’hôtel
16 mars 2020 par Mabel Perez. , Gestion de l’hôtel
Thank you for sharing a review of your personal experience at our property. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention.
We are glad to read that you felt welcome and supported from the beginning from our Concierge Services and that you could talk and sent your inquires and have a fast response to it.
It is also with great concern that we have read your comments on our Security Guard and reception team, please be assured that your comments have been shared with the concerned managers so they can make the appropriate adjustments in the areas you mentioned.
Regarding your booking, we want to explain the working of it. When you book your stay, what you are buying is a type of apartment and upon arrival we will then provide our guest with the accommodation as per the details of the reservation provided by Expedia, however this is unless upon check-in a request is made by our guest for an upgrade which would then be subject to availability and additional charges.
Even though in the description doesn’t include cleaning services, the property offer at least 1 cleaning services to customers that have more than a 2 night reservations. Unfortunately when they tried to give it to your apartment they didn’t had any answer to the knock of the door. We apologize for the delay for our team to send you the towels.
We appreciate the time you took to share your concerns, please rest assure that all of this will be addressed with each department manager, and it is our hope that you will give us the opportunity to better serve you in the future.
Kind Regards,
E-Concierge.
par un voyageur
Our home in Cap Cana
Publié le 13 janv. 2020 sur HotelsThe hotel is great. Specially because it has all the facilities within the room to cook and wash your clothes. We felt at home. The staff are veary nice and the place is beautifull. The only point that needs to be reviewed was that the aprtment had a strong smell of humidity and this caused allergies the first day. After the second day with the A/C and proper ventilation it improved. Additionally the ice machine in the restaurant broke down so there was no place on the roperty to get ice. Other than that it was a great stay.
Commentaires de Gestion de l’hôtel
17 janv. 2020 par Mabel Perez. , Gestion de l’hôtel
Thank you for taking the time to give sent us your kind comments about your recent experience with us!
We've already sent all your recommendations to the corresponding department so they can fix this so you and any other guest can enjoy fully their experience with us!
Hope we can have you back again soon!
Kind Regards,
E-Concierge.
par un voyageur
Publié le 18 nov. 2019 sur Expedia
Commentaires de Gestion de l’hôtel
2 déc. 2019 par Mabel Perez. , Gestion de l’hôtel
Thank you for sending us your score!
Kind Regards,
E-Concierge.
