Avis PRIVATE AND SPECTACULAR VIEWS - VILLA GUINIGI - LUCCA

Dear Willy, GET REAL WITH THE FACts! We at Villa Guinigi reply with facts. As it is perfectly visible from all our past reviews, this is the first time in 10 plus years that our property received a negative comment, and dismayed by FALSE remarks. The reality is so future guests fully understand the FACTS and not incomplete remarks. FFACT, Outdoor pools are not open before May in Tuscany, as the temperatures are usually STILL CHILLY. As a matter of fact,when you discovered that the pool was closed for maintenance you asked our staff some help for finding another hotel with open pool, but there wasn't any in the whole area. Not another facility, fact. Since our aim is to have happy clients ( guests vist year after year as they love the Villa, with multiple pools and spectacular views and more)FACT, our staff offered you a 100% refund if you preferred leaving, instead you chose and decided to stay. The pool deck was under restoration ( A NEW decking completed shortly after your departure) and the works had been delayed DUE TO bad weather during April, but there was just ONE day of works during your stay. Our staff even spoke with another guest of your group while you were leaving, that seemed quite HAPPY of the holiday after all, so we are very surprised in reading your comments and we are regret that you haven't been able to appreciate the beauty of a special place like Villa Guinigi, as all previous clients did. In fact, before your low rated star we have and continue to have 4.8 to 5 star reviews from guests from all over the world. That’s the reality of the true situation and other travelers should be completely aware that our property, facilities, staff, landscaping, indoor and outdoor pools are all well maintained to the highest standards and those you visit are normally DELIGHTED by their memorable pleasant visit, reasonable rates and excellent services provided. If anyone has any questions in the future they will be fully satisfied with the most beautiful environment and facilities, pools, spa, sauna, meditation rooms, sun beds, landscaping and Villa in mint condition as always maintained spotless by housekeeping, with comforts of a “Home Away from Home”. Our best wishes, and good travels to you and family. You hav3 done a disservice to the grateful guests. We remain the proud owners of Villa Guinigi, truly a 5 star vacation facility and thank the regular and very loyal guests who return now and in the future. Sincerely, Gene Gallagher

Thank you very much from our Guests of August 26, 2016 the French Translation into English was: "Beautiful place full of charm in a quiet village preserved from mass tourism. of all new apartment with all comforts." We love to hear that our guests enjoy themselves and have all the comforts of Home...Away. Thank you Gene

Dear Guests and future guests; thank you for the explanation and review. As a Premium Host SINCE 2010 and many guests we do value their reviews. The friendly greeting noted by reception staff with excellent services is the courtesy extended personally from the owner/host. Of course we prefer 5 STARS. The complete description of the property posted does describe the configuration as 2 Br, one with king bed and the 2nd with 2 twin beds suitable to be converted to a king bed. As for the 3rd sleeping area it is noted that in the main salon there is a full size pullout sofa which easily converts to a sofa bed for max 5th guest children. As for the rules of the road the condominium determines the pool hours based on season and availability of supervision. It would seem 10 hours during the mid summer would suffice for most of the guests. Never has been an issue. The guest does identify the host as from the USA. WE PROVIDE THE BEST SERVICES TO ANY AND ALL OUR GUESTS WITHOUT DISTINCTION TO NATIONALITY. ALL ARE WELCOME ! What the guest OMITED is that the posting clearly states a maximum of 5 guests comfortably in the 2 BR plus sofa bed. The guest arrived with 6 guests plus a friendly dog which was approved. As a result of the 6th guest there is noted a minimal extra guest fee which was paid promptly by our guest. Please review the posting and familiarize yourself with expectations. WE WELCOME OUR GUEST BACK WITH AN OPEN ARMS GREETING. THANK YOU, BEST WISHES AND SAFE TRAVELS.