Note fondée sur 6 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Ontario, Canada
Great vacation spot.
Publié le 29 mars 2024 sur HomeAwayOur stay was very enjoyable. Only a couple of minor issues, had to purchase some items in the kitchen and had no outside lights for about 2 weeks and then they came on. We had a problem with the internet but it was addressed very quickly and after hours as well. All in all none of this affected our stay in any way.
Commentaires de Gestion de l’hôtel
15 avr. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your feedback, and we're delighted to hear that you enjoyed your stay overall. We appreciate your understanding regarding the kitchen supplies you needed during your stay. Additionally, we thank you for your patience with the temporary issue concerning the outside lights, which has since been resolved. We're pleased that our team swiftly addressed the internet problem, even outside regular hours, ensuring it didn't disrupt your stay. Your understanding and patience are valued, and we're grateful for the chance to enhance our service based on your feedback. We look forward to welcoming you back for another wonderful stay soon!
Best regards,
Roelens Vacations
par un voyageur
Nice house
Publié le 22 déc. 2023 sur HomeAwayHouse was great for an extended family gathering. Advertised as sleeps 11, which is accurate. I would recommend bringing extra pool towels, silverware, and larger cookware if staying
with a larger group. Nice neighborhood, but neighbor does not like short term rentals and makes it well known.
Commentaires de Gestion de l’hôtel
2 janv. 2024 par VrboOwner, Gestion de l’hôtel
Staci, We are sorry to hear about the some incoveniences you experienced during your stay. We are working hard to ensure the home is in great condition for our future guests. We appreciate your feedback as this type of feedback helps us make improvements in comfort for our future guests. We always want our guests to have the best stay possible. We hope to have you stay with us again in the future. Best Regards, Roelens Vacations
par un voyageur
Nice house
Publié le 29 nov. 2023 sur HomeAwayNice place
Commentaires de Gestion de l’hôtel
3 déc. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for the 5-star rating! We're thrilled you had a fantastic experience with us and enjoyed the home. Your support means a lot to us, and we hope to welcome you back soon!
Best Regards,
Roelens Vacations
par un voyageur de Atlanta ga
Best Rental in the cape !!! Super close to all the hot spots!!!
Publié le 13 août 2023 sur HomeAwayBest time we have had in quite a while !!!!
Commentaires de Gestion de l’hôtel
5 sept. 2023 par VrboOwner, Gestion de l’hôtel
Nicholas,
Thank you for your enthusiastic review! We're thrilled to be your top choice for a rental in Cape Coral. It's fantastic to know that our location close to the hot spots contributed to your best time in a while. We're dedicated to providing memorable experiences, and we can't wait to welcome you back for more great times!
Best Regards,
Roelens Vacations
par un voyageur
bad cleaning experience
Publié le 18 juill. 2023 sur HomeAwayBesides having issues with our reservation that was double booked and we ended up staying in another house that was not the one that we rented in the first place.
After a couple hours in traffic, we finally made it to the “beach house”. The house itself was nice, but the cleaning and the property management company who takes care of the house failed badly.
When we got there, we just wanted to start enjoying our vacation and rest. But instead of that we had to wash All of the sheets and bed covers because they were all dirty… some sheets had blood stains and some had hair on them. We paided a cleaning fee in advance and expected the house to be clean with clean bedding. By the time that all the bedding were clean it was 11 pm. Also, the temperature inside of the house was too hot. We put the ac down and half of the house wouldn’t cool down. The ac vent in the master suite wasn't working. Also, the master bathroom shower drain was clogged. The house should have more utensils in the kitchen. We called the company and Monica sent a technician to check outthe A/C.
I sent an email to the property management company reporting all the issues and sent pictures to them. The only thing that they were able to solve was the ac. Monica sent an ac technician out. But the ac was old and the tech said that we had to keep the temperature even lower to be able to cool of the other side of the house.
The company has so many “regulation about cleaning and the bedding requesting all the guest
Commentaires de Gestion de l’hôtel
5 sept. 2023 par VrboOwner, Gestion de l’hôtel
Ana,
Thank you for taking the time to share your feedback about your recent stay at our home. We would like to address the concerns you raised, but we want to clarify that there was no double booking on our end. Upon reviewing our records, it appears that you booked two homes and decided to cancel one of them, which led to your stay in the alternative house. Regarding the issues you experienced with the cleanliness and maintenance of the property, we are deeply sorry. We take great pride in providing a clean and well-maintained environment for our guests, and we understand how disappointing it must have been to find dirty bedding upon your arrival. Rest assured that we will thoroughly address this matter with our cleaning team to ensure it doesn’t happen again. We’re glad to hear that our property management team, specifically Monica, responded promptly to your concerns and sent out a technician to inspect the AC. However, we apologize for the inconvenience caused by the AC’s limitation and the clogged shower drain. We take immediate action to fix these issues and ensure that the property is in optimal condition for future guests. We value your feedback as it helps us make improvements for our future guests. We hope you can give us another opportunity to host you in the future, so we can provide you with a much-improved experience that meets your expectations.
Best Regards,
Roelens Vacations
par un voyageur
Exceeded expectations.
Publié le 12 juill. 2023 sur HomeAwayProfessionally managed property. Did not disappoint. Property has been completely renovated and was clean and spotless upon arrival. Made for a great vacation for the family. Beds very comfortable.
Commentaires de Gestion de l’hôtel
5 sept. 2023 par VrboOwner, Gestion de l’hôtel
Jay,
Thank you for taking the time to share your positive experience with our professionally managed property. We're thrilled to hear that we met your expectations and that the property's complete renovation was to your satisfaction. Maintaining cleanliness and ensuring a spotless environment is a top priority for us, so we're delighted that it contributed to a great vacation for your family. It's wonderful to know that you found the beds to be comfortable, as we understand the importance of a good night's sleep while traveling. Your feedback encourages us to continue providing excellent accommodations and service to our guests. We appreciate your kind review and hope to have the opportunity to welcome you and your family back for another fantastic stay in the future.
Best Regards,
Roelens Vacations
