Note fondée sur 95 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Grand Rapids
Publié le 24 nov. 2024 sur HomeAway
Commentaires de Gestion de l’hôtel
12 déc. 2024 par VrboOwner, Gestion de l’hôtel
thanks
par un voyageur
Publié le 8 oct. 2024 sur HomeAway
Commentaires de Gestion de l’hôtel
12 déc. 2024 par VrboOwner, Gestion de l’hôtel
Thanks for staying with us
par un voyageur
Fantastic stay!
Publié le 28 juill. 2024 sur HomeAwayWas perfect. Just as advertised or better!
Commentaires de Gestion de l’hôtel
12 déc. 2024 par VrboOwner, Gestion de l’hôtel
Thanks
par un voyageur
Cape Coral 2024
Publié le 17 juill. 2024 sur HomeAwayHouse/property was very clean.
Commentaires de Gestion de l’hôtel
12 déc. 2024 par VrboOwner, Gestion de l’hôtel
Was nice to have you here
par un voyageur
Uneingeschränkt weiterzuempfehlen
Publié le 2 juin 2024 sur HomeAwayWaren viereinhalb Wochen dort und haben nichts vermissen müssen. Wir haben uns uneingeschränkt sehr wohl gefühlt.
par un voyageur
Great place!!
Publié le 23 avr. 2024 sur HomeAwayGreat canal house takes 20 minutes to get to the river! Burrowing owls in the neighborhood are so cool! Loved the pool! Comfy beds and lots of space to spread out. Place comes with floaters for the pooll and beach chairs and an umbrella for the beach and beach towels. Would come back again for sure!
par un voyageur
Perfect Spring Break Getaway
Publié le 29 mars 2024 sur HomeAwayWe booked last minute when we were able to get away for a few days. The home is a little older, but well maintained and had everything we needed. We enjoyed being on the canal and even had manatees vist one morning. The neighborhood is quiet and away from any busy roads. We would definitely recommend to others.
Commentaires de Gestion de l’hôtel
11 avr. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your feedback! We're delighted to hear that you had a pleasant last-minute getaway at our property. We take pride in maintaining our home to ensure it meets the needs of our guests, and we're pleased to hear that you found everything you needed during your stay. It sounds like you had some memorable experiences, especially with the manatees visiting the canal! We're thrilled that you enjoyed the peaceful neighborhood setting as well. Your recommendation means a lot to us, and we would be honored to welcome you back or to assist any friends or family you refer to us in the future.
par un voyageur
Very great place to stay.
Publié le 28 févr. 2024 sur HomeAwayTraumhafte Villa mit allem was man braucht um einen wunderbaren Ferienaufenthalt zu verbringen. Wir kommen sehr gerne wieder.
Commentaires de Gestion de l’hôtel
5 mars 2024 par VrboOwner, Gestion de l’hôtel
Lieber Peter,
vielen Dank für Ihr wundervolles Feedback! Es freut uns sehr zu hören, dass Sie einen traumhaften Aufenthalt in unserer Villa hatten und dass es Ihnen an nichts gefehlt hat. Wir würden uns sehr freuen, Sie bald wieder bei uns begrüßen zu dürfen!
Mit freundlichen Grüßen,
Anita
par un voyageur de North Branch
Death by a thousand cuts
Publié le 2 déc. 2023 sur HomeAwayNice place on canal, roomy, etc. Cleaning staff and maintenance crew should be fired and maybe the property manger who is ultimately responsible. Cleanliness of house okay but kitchen was a pig sty, greasy pots and pans, crumbs in silverware, knives dirty, etc. No major maintenance issues just too many small ones, several burned out bulbs, three bad boards on dock where a foot could push through, closet doors off and cleaning supplies locked up. Found a vacuum that was packed full and also contained remains of dead mouse. Had to set it outside due to smell. I called property manager, she cared less. I realize small issues can happen, but too many for the price we paid. We are not near freaks but expect things to work and property to be reasonably clean. Total fail on both.
Commentaires de Gestion de l’hôtel
18 déc. 2023 par VrboOwner, Gestion de l’hôtel
Dear Mark,
Thank you for taking the time to share your feedback regarding your recent stay at our vacation house. We appreciate your input as it helps us identify areas for improvement.
I would like to express our sincere apologies for any inconveniences you experienced during your stay. We take guest satisfaction seriously and strive to address concerns promptly and thoroughly. Your detailed comments about the cleanliness and maintenance issues have been shared with our cleaning staff and maintenance team for immediate review and action.
I must, however, bring to your attention that we were disappointed to learn of your concerns only at the end of your vacation when you contacted us regarding a refund. Our commitment to guest satisfaction includes addressing issues as they arise to ensure a comfortable and enjoyable stay. We encourage guests to communicate with us during their stay so that we can promptly address any concerns.
Regarding your request for a refund, our policies are designed to ensure fairness and consistency for all guests. It is essential to us that each guest is treated equitably. Threats of negative reviews to influence refunds compromise the integrity of the review system. Our team is dedicated to upholding our policies while working diligently to address and rectify any issues.
We appreciate your understanding and value your honest feedback. If you have any further concerns or would like to discuss your experience in more detail, please feel free to contact us directly. We are committed to continuously improving our services and ensuring that future guests have a more positive experience.
par un voyageur de Irvine
Ideal location for Cape Coral
Publié le 19 nov. 2023 sur HomeAwayWe really enjoyed our stay at the villa, even when the weather turned for the worse on our last couple of days having the covered outdoor seating was excellent. (The ceiling fans for the outdoor seating will be a massive bonus for anyone visiting in the summer!)
Overall we had everything we could ever need and then more in the kitchen, having towels and toiletries in the villa on arrival was a very pleasant surprise.
In terms of the location it is very easy to get to and from whilst still being in a quiet and peaceful neighborhood. It was also nice to see the canal being used with small boats passing (and waving). The neighbours were also very friendly.
Would happily stay again if we are looking for somewhere in the area. Credit to Anita who is doing a great job managing the property.
Commentaires de Gestion de l’hôtel
18 déc. 2023 par VrboOwner, Gestion de l’hôtel
Dear Mark,
Thank you so much for taking the time to share your delightful feedback about your recent stay at our villa. We are thrilled to hear that you enjoyed your time despite the weather challenges, and we truly appreciate your positive comments.
It warms our hearts to know that the covered outdoor seating, equipped with ceiling fans, added value to your experience, especially during adverse weather conditions. Your kind words about the kitchen amenities, towels, and toiletries are deeply appreciated, and we're pleased that we could provide a pleasant surprise upon your arrival.
We take pride in our location and are delighted that you found it easy to access while still enjoying the tranquility of a quiet neighborhood. The vibrant canal activities and friendly neighbors indeed contribute to the unique charm of our property.
A special thank you for acknowledging Anita, our property manager. We are fortunate to have her on our team, and it's fantastic to hear that her efforts contributed to your positive experience.
We would be more than delighted to welcome you back if you find yourself in the area again. Your feedback is invaluable to us as we strive to provide exceptional stays for our guests.
Safe travels, and we look forward to the possibility of hosting you again in the future.
Warm regards,
Anita
