Note fondée sur 301 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,5 Service et personnel
4,7 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 févr. 2023 sur Hotels
Trois nuits dans un quartier calme,à côté d'un centre commercial couvert, avec une vue sur la célèbre montagne de la Table du Cap depuis notre chambre, mais loin du centre-ville, du Waterfront ...etc.
Personnel charmant et professionnel, petit déjeuner copieux (buffet) et chambre confortable avec réfrigérateur. Le restaurant, dans l'enceinte de l'hôtel, est aussi très agréable et bon.
par un voyageur
Publié le 22 mars 2022 sur Expedia
Merci
par un voyageur
Bel établissement moderne
Publié le 11 juill. 2019 sur HotelsBon rapport qualité prix. Belle qualité des prestations. Petit déjeuner excellent. Personnel attentif.
Climatisation à mettre au point.
Commentaires de Gestion de l’hôtel
12 juill. 2019 par Nicolene, Gestion de l’hôtel
Good Morning Alain. Thank you so much for the wonderful review. We are happy to see that you enjoyed your stay with us and hope to welcome you back again soon! Sincerely, Nicolene S, Rooms Division Manager.
par un voyageur
Impeccable, a faire !
Publié le 21 mai 2019 sur HotelsParfait, hôtel de grande qualité, un réel plaisir d'y avoir séjourné
Commentaires de Gestion de l’hôtel
22 mai 2019 par Nicolene, Gestion de l’hôtel
Good Morning Gilles. This is such great feedback and we are ecstatic to see that you had such an enjoyable stay and that all your expectations were met. Thank you for choosing to stay with us and we hope to see you again soon! Travel Safely, Nicolene S, Rooms Division Manager.
Recommandé
pour Escapade avec des amispar un voyageur
A recommander
Publié le 22 mars 2018 sur HotelsHôtel proche du centre commercial très propre et lits très confortables
Commentaires de Gestion de l’hôtel
18 avr. 2018 par Nicolene Smith, Gestion de l’hôtel
Dear Alexandre
Thank you for taking the time to rate your most recent stay at our hotel.
We are so happy to see that you had a memorable experience. We appreciate your visit and hope to see you soon again!
Sincerely
Nicolene Smith
Rooms Division Manager
par un voyageur
Publié le 23 janv. 2014 sur Hotels
par un voyageur
Publié le 26 juill. 2024 sur Expedia
I’m not sure why this property has such a high rating. This is far beyond the scope of any 4 or 5 star hotel that I have ever visited. The rooms are small and not clean. We arrived to used bedsheets that had blood and urine on them. The towels and face cloths had hair on them and smelled of baking soda and vinegar. Upon raising the concerns about this with the staff, they took nearly an hour to come change the sheets. The hotel staff is very rude and unfriendly, they never speak or greet you upon leaving or arriving. The room service is less than adequate. The food is unappetizing and arrived cold. Our orders were messed up several times. We also had the privacy sign placed on our room door while we left so housekeeping would not enter while we were gone. As we left for the day, we encountered one of the housekeeping employees in the hallway and she asked if we wanted our room cleaned. We politely declined and proceeded to leave. Upon returning to our room later that evening, we found the privacy sign completely removed from the door and the room was cleaned against our wishes. Some items were missing & misplaced. Never has this ever happened at any of our hotel stays in our life. The Marriott has no respect, regard, or decorum for their guests or guest privacy. I would never recommend this hotel to anyone. I would give my experience negative 20 stars if I could. Save yourself the headache and the money. There are much better hotels in Cape Town that respect their customers.
Commentaires de Gestion de l’hôtel
1 août 2024 par The Cape Town Marriott Hotel Crystal Towers, Gestion de l’hôtel
Dear Angela,Thank you for bringing your concerns to our attention. We are truly sorry to hear about your recent experience and appreciate your feedback. Our goal is to ensure that all our guests receive the highest standards of service, and we regret that we did not meet your expectations with our brand new refurbished rooms and outlets.To thoroughly investigate the issues you mentioned, we kindly ask you to provide us with any of the following details:Full name of the guest who stayed at the propertyBooking reference numberAdditionally, we want to ensure that the booking was made with our property and not with another property which also provides accommodation in the same building. Confirming this information will help us address your concerns more effectively.Your feedback is invaluable to us, and we are committed to improving our services to prevent such incidents in the future. Once we receive the requested information, we will promptly look into the matter and take the necessary actions.We sincerely apologize for any inconvenience caused and appreciate your cooperation in helping us resolve this issue.Best regards,
par un voyageur
Publié le 18 mai 2024 sur Expedia
Great friendly staff. My room was spacious and spotless.
par un voyageur
Publié le 30 mars 2024 sur Expedia
Excellent day customer service is top-tier definitely will stay again
par un voyageur
Publié le 23 mars 2024 sur Hotels
