Note fondée sur 63 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,0 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 11 août 2024 sur Expedia
Pratique et personnel tres serviable, parking tres restreint
Commentaires de Gestion de l’hôtel
11 août 2024 par Author, Gestion de l’hôtel
Dear ELODIE
Thank you for taking the time to complete the survey about your stay at Riviera Suites. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart.
We are glad to hear the staff were so helpful during your stay.
We hope to see you at Riviera Suites again soon!
Kind regards, Riviera Suites
par un voyageur
Hotel de bord de mer
Publié le 4 déc. 2018 sur HotelsL'hotel est en réfection
Beaucoup de travaux au Rez de Chaussée
Restaurant et piscine fermée
Pas de bruit pour autant et accueil très professionnel
par un voyageur
Publié le 27 juill. 2024 sur Expedia
Will stay here again!
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Author, Gestion de l’hôtel
Dear Michael Hobbs
Thank you for taking the time to complete the survey about your stay at Riviera Suites. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart.
We are so pleased that you enjoyed your stay with us.
We hope to see you at Riviera Suites again soon!
Kind regards, Riviera Suites
par un voyageur
Old fashioned
Publié le 15 mars 2024 sur HotelsThere were no air condition in the apartment. Very bad air in the room. We included breakfast, but the breakfast was in acafe next door, so we had to choose from a menu and stay whitin the price og the breakfast. I had expected a buffet. And we waited one hour for the food. Old fashioned hotel that had its peak in the 80’s
Commentaires de Gestion de l’hôtel
17 mars 2024 par sonja , Gestion de l’hôtel
Thank you for your feed back, hope to see you soon again.
par un voyageur
Publié le 19 févr. 2024 sur Expedia
There was no generator which was not advertised on the website so we were without electricity for several hours during loadshedding. The room was lovely and spacious but there was no lift an it was on the first floor which made it difficult for my elderly father to access the room and he actually fell down the stairs as they are quite steep
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Sonja, Gestion de l’hôtel
Dear Britt,Thank you for the review, we do appreciate the feedback. We do understand the frustration regarding the lift and the load shedding. We will be installing inverters in July this year to assist with the impact of load shedding.We do look forward to seeing you soon again.RegardsTeam Riviera
par un voyageur
Publié le 5 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 janv. 2024 par Riviera , Gestion de l’hôtel
Hi RobertThank you for the great review, we appreciate the feedback. Looking forward to seeing you soon again.Kind Regards,Team Riviera Suites
par un voyageur
Publié le 16 déc. 2023 sur Hotels
Great place however no parking was available which is a huge bummer
Commentaires de Gestion de l’hôtel
9 janv. 2024 par Riviera , Gestion de l’hôtel
Hi AshlenThank you for the great review, we appreciate the feedback. Looking forward to seeing you soon again.Kind Regards,Team Riviera Suites
par un voyageur
Publié le 27 nov. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
9 janv. 2024 par Riviera , Gestion de l’hôtel
Hi Herve,Thank you for your review, we appreciate the feedback.Kind Regards,Team Riviera Suites
par un voyageur
Publié le 16 oct. 2023 sur Hotels
The booking was done and approval sent, but when I arrived at the hotel, they were fully booked and didn’t have space for. They helped and made an arrangement of a client who left without checking out. They then called me the next day to tell me to move again without any communication about this prior and then once again made arrangements, I wasn’t informed breakfast was included so didn’t go as I thought it was a self catering unit. The staff are very friendly that work night shift but are very understaffed. One person needs to do it all. They managed to accommodate me and I’m grateful for that, they need to fix their internal system so things run smoothly.
Commentaires de Gestion de l’hôtel
17 oct. 2023 par Sonja, Gestion de l’hôtel
Dear JaniceThank you for the feedback regarding your recent stay at Riviera Suites. Thank you for bringing the concern regarding the miscommunication with your booking and breakfast. This will be addressed with the relevant Team members to ensure that this does not occur again. Please accept my apology for the inconvenience. We look forward to seeing you again.
par un voyageur
Good stay!
Publié le 18 juill. 2023 sur HotelsThe unit was good, but there were issues with the master bathroom (when showering water spewed into entire bathroom). In addition, the elevator was not working when we were there - walk up to fifth floor every time!
Commentaires de Gestion de l’hôtel
31 juill. 2023 par First Family , Gestion de l’hôtel
Hi there StephanieWe are sorry to see that you had challenges during your stay. Hoping that the next visit will be nothing but a perfect 10 out of 10
