Note fondée sur 54 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,9 Propreté de la chambre
4,9 Service et personnel
5,0 Confort de la chambre
4,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 août 2024 sur Expedia
Friendly seamless service in picturesque setting
par un voyageur de atascadero
Publié le 27 avr. 2024 sur Expedia
I booked 2 rooms for 2 nights each under my name in November. In January the couple to use the 2nd room had to cancel. I contacted Expedia and Holden Manz and was told I could cancel but would get no refund due to the terms Holden Manz setup with Expedia. Those terms could only be found after booking and paying in full in November for the 2 nights in April. "We understand that sometimes plans fall through. We do not charge a cancel or
change fee. When the property charges such fees in accordance with its own
policies, the cost will be passed on to you. Holden Manz Country House charges the
following cancellation and change fees.
The room/unit type and rate selected are non-refundable. Should you change or
cancel this reservation for any reason, your payment will not be refunded.
No refunds will be issued for late check-in or early check-out.
Stay extensions require a new reservation.
Prices and hotel availability are not guaranteed until full payment is received.If you
would like to book multiple rooms, you must use a different name for each room.
Otherwise, the duplicate reservation will be canceled by the hotel." Based on those terms the 2nd room should have been cancelled when it was booked as both rooms were in my name. The guest reception manager told me if I had booked directly I could cancel 2-3 days before and get a full refund. The rate was not a "special" rate. In fact it was $586/night per room per day. Currently $183 Exp/$169direct
Commentaires de Gestion de l’hôtel
28 avr. 2024 par Frank Dignon, Gestion de l’hôtel
Dear JohnIt might be helpful for people reading your comments to have a better understanding of the facts.When you booked you chose the cheapest available room rate at that time which is a non-refundable rate. In common with many hotels and guest houses we offer different rates with different cancellation options. You decided to choose the cheapest which was non refundable. This is written in red on the Choose Your Room page on Expedia.Your constant hassling and hectoring of our guest house staff during your stay was totally uncalled for.This is a situation of your own making which you refused to take responsibility for.Kind regard
par un voyageur
Publié le 2 mars 2024
Stayed here 2/19/24 through 2/21. Location and property are absolutely beautiful, but unwalkable from downtown Franschhoek, so you'll need a rental car or us their recommended taxi service via Whatsapp if you plan to drink lots of wine. Uber was not reliable in this area. The staff were very nice and the breakfast options were good, but limited. I would highly recommend this location.
Commentaires de Gestion de l’hôtel
16 mars 2024 par Frank Dignon, Gestion de l’hôtel
Joseph thank you for your revue, it appreciated.Kind regards
par un voyageur
Magnificent
Publié le 5 févr. 2024 sur HotelsWe had a truly amazing few days stay at Holden Manz. From start to finish we were treated like royalty, family and most important like friends.
Frank went so above and beyond that it was humbling.
We will return any time we are in Franschhoek and look forward to seeing you all.
Special thanks to Gerard & Migo for welcoming us into their home.
par un voyageur
A perfect location!
Publié le 25 oct. 2023 sur HotelsOur stay stay at Holden Manz Country House was absolutely superb. It was just a pity we couldn't have stayed longer. The location is tranquil and beautiful, the staff super friendly and helpful and the accommodation clean, spacious and well equipped. The wine tasting is not to be missed either! This really is a gem of a find and we'd love to visit again for longer.
It's a short drive into Franschoek which is lovely with many galleries and artisanal shops, good coffee shops and restaurants.
par un voyageur
Publié le 14 août 2023 sur Expedia
A splendid vineyard estate filled with art! I enjoyed beautiful walks and wine tasting. The owners and staff have been very helpful and kind.
par un voyageur
Publié le 15 juill. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
15 juill. 2023 par Frank, Gestion de l’hôtel
Dear CelineThank you for your revue, it is much appreciated.Kind regards
par un voyageur
Publié le 11 févr. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
27 févr. 2023 par Frank, Gestion de l’hôtel
Dear Thomas thank you for your review. We will take head of your advice.Kind regardsFRank
par un voyageur
Publié le 8 sept. 2022 sur Expedia
Incredible location with spectacular views and exceptional hospitality. Great value for money.
Commentaires de Gestion de l’hôtel
8 sept. 2022 par Frank, Gestion de l’hôtel
Good Afternoon PaulThank you for your revue. It is really appreciated.Kind regardsFrank
par un voyageur
Publié le 22 avr. 2022 sur Expedia
The facilities were top notch, great power shower. Rooms (suites) very spacious. Property had great character, extraordinary art displayed all over the hotel. Friendly, helpful service. Loved the fire in the bedrooms and lounge. The wine is great, love the Oak Chardonnay.
Only negative is no restaurant, should you want an evening meal. Plenty of eateries in town though.
Commentaires de Gestion de l’hôtel
8 mai 2022 par Frank, Gestion de l’hôtel
Good Day
Thank you for your revue.
It is appreciated.
Kind regards
