Note fondée sur 21 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,0 Service et personnel
4,1 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Le Pommier two night stay
Publié le 25 mars 2024 sur HotelsThe view is magnificent. The staff were friendly. The rooms were a bit disappointing they could do with an upgrade.
It would have been nice to have a Nespresso machine in the room and not coffee sachets.
par un voyageur
Publié le 29 déc. 2023 sur Expedia
par un voyageur
Publié le 21 déc. 2023 sur Hotels
par un voyageur
Publié le 2 janv. 2020 sur Hotels
Commentaires de Gestion de l’hôtel
4 janv. 2020 par Melanie, Gestion de l’hôtel
Thank you very much for your review.
par un voyageur
Publié le 21 déc. 2019 sur Hotels
Det bästa med detta boende är att de har en Restaurang som är kanon!
Commentaires de Gestion de l’hôtel
30 déc. 2019 par Melanie, Gestion de l’hôtel
Tack för din recension!
par un voyageur
Terrible experience, still waiting for refund.
Publié le 1 nov. 2019 sur HotelsI attended a wedding on the farm alongside but when I returned at midnight I was locked out of the property and the remote gate opener they provided did not work. This despite my explaining my plans upon checkin. I had to climb over the security gate in my wedding clothes, but could not find any staff anywhere. Eventually retrieved my luggage from my room, climbed back over the gate with my luggage, and drove home to Cape Town at 1 am.
When I phoned to complain the next day, the managers blamed others and eventually promised to refund me, but I’ve heard nothing since.
Commentaires de Gestion de l’hôtel
16 nov. 2019 par Melanie, Gestion de l’hôtel
Good Afternoon Eric
Thank you for your review.
As per email correspondence to you, we once again apologise for this totally unacceptable situation. We have taken serious actions with both our lodge management as well as the security staff member on duty. As to ensure this not to happen ever again.
As communicated, you paid Expedia (3rd party) direct and we have instructed them to refund your money as a matter of urgency.
Once again accept our apology.
par un voyageur de Cape Town
Publié le 1 sept. 2019 sur Expedia
Stunning scenery, comfortable bed, cosy dining area (was lovely to have breakfast by the fireplace).
Commentaires de Gestion de l’hôtel
10 sept. 2019 par Melanie, Gestion de l’hôtel
Thank you for taking the time to review your stay. We are very happy that you enjoyed your time with us!
par un voyageur
Publié le 6 juill. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
10 juill. 2019 par Melanie, Gestion de l’hôtel
Thank you for the review.
par un voyageur de Comox B.C.
Publié le 8 mars 2019 sur Expedia
Property and staff wonderful. Such a beautiful setting!
Only disappointment?.. We had incorrectly booked the room for the day we were to depart.. but apon check in were assured it would be taken off our credit card and made right. Dispite many attempts to reach the hotel both directly and through Expedia, we have heard nothing. It’s a shame.
Commentaires de Gestion de l’hôtel
1 avr. 2019 par Melanie, Gestion de l’hôtel
Hi there
Kindly contact us so we can amend and refund part of the payment.
par un voyageur
Disappointing...
Publié le 17 févr. 2019 sur HotelsDefinitely not a 4 star experience, sadly. In spite of Jacky, the Estate Managertryimg hard to assist, staff were skeletal and runnif their feet. The door to our room didn’t lock and remained that way throughout in spite of them supposedly trying to fix it! The wine Estate was located right by the road. Restaurant Service was very slow and the food quality erratic. Wine was warm ?! Overta disappointing experience and we would not return.
Commentaires de Gestion de l’hôtel
28 mars 2019 par Melanie, Gestion de l’hôtel
Good afternoon,
We are very disappointed to see your review. We are sad that your experience did not match that of our other guests and we have immediately taken actions to prevent any future occurrence.
