Note fondée sur 71 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,1 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 nov. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
26 déc. 2019 par Manager, Gestion de l’hôtel
Thank you Isabelle!
par un voyageur de Southend On Sea
Publié le 29 févr. 2024 sur Expedia
The property is simply stunning. It’s so charming and the staff are wonderful.
It’s a 20 min walk from the Main Street in Franschoek or a few pounds in an Uber. Don’t use the recommended car service from the hotel as it was 3 x more expensive than an Uber.
Out toom eas lovely with a small kitchen are and separate dressing room and bathroom with both a huge bath and a separate shower.
The buffet breakfast was lovely and the views even better!
par un voyageur
Publié le 26 févr. 2024 sur Expedia
I can't say enough how friendly and accommodating the staff were. We were a large party (9 people) and they arranged a last minute restaurant reservation and transport for us without any hesitation on a busy evening. Also, the location and the resort itself were breathtaking and their pictures don't do it justice. Will definitely be returning.
par un voyageur
Publié le 24 févr. 2024 sur Expedia
We drove 6 hours to have a girls spoil weekend and when we arrived the WiFi and the hot water were not working. We didn’t have hot water until the next morning 9am.
par un voyageur de livermore
Publié le 6 févr. 2024 sur Expedia
Sold this room with zero electricity.
par un voyageur
Don't bother with breakfast
Publié le 3 janv. 2024 sur Hotelsthe accomodation was ok as always, but the breakfast was an absolute disgrace. Very poor service, being told we had to pay for hollandaise sauce as only buffet available, the food was cold, had to grab staff as they just left us, sat there for 20 mins before being attended to, dirty tables, cold coffee, asked 2 people for hp or tomato sauce, never got - very disappointed, we did this as a present for a wedding anniversary, and was left very underwhelmed.
We have to consider if to book with you again, we have been a long term customer of yours and this time was totally let down, even though we paid more than twice as much as normal as high season.
The restaurant was not busy, no glasses for orange juice, the juice was empty anyway but besides the point, the staff didn't have uniforms, apart from one guy, dirty t-shirts, most of the staff looked like they just woke up in last nights clothes. Very unprofessional.
Very disappointed with the stay if we have to be honest.
Your standards have really dropped in the last 12 months.
par un voyageur
Oasis of calm in wine country…
Publié le 19 déc. 2023 sur HotelsAmazing little place slightly off the beaten track in Franschoek, but worth it. Had an beautiful villa with amazing staff who couldn’t have been more friendly… would recommend to everyone!
par un voyageur de St Maarten
Publié le 18 sept. 2023 sur Expedia
The property is beautiful and room amazing. The town center and restaurants are an easy drive away. The only small negative was the light pollution in our room which faced the road. It would be better to take a lake view room.
All in all a wonderful stay.
par un voyageur
A perfect spot for a weekend away
Publié le 4 juill. 2023 sur HotelsI made a booking at this hotel for a weekend away with friends and it was fantastic. The room was spacious and well equipped with everything we needed. We chose to have breakfast included in the stay which was delicious and abundant. Tucked under the mountains, the villa's made us feel like we were in our own little French Village. The hotel is slightly outside of the main street of Franschhoek, so it helped that we had our own car for easy access in and out of town.
par un voyageur
Gorgeous place in all meanings!
Publié le 26 déc. 2022 sur HotelsAbsolutely beautiful place surrounded by mindblowing nature with mauntains, pond with fishes, and vineyards. The hotel is sophisticated, seclude and peaceful. Extremely spacious room and bathroom with two basins, shower cabin and bath tub. Big space, high cellings and a lot of lights! The personnel is kind, attentive and extremely helpful. Gavin, the hotel manager, is exceptional, highly professional and the absolute treasure. He surrounds the guests with the five star hotel care and shares great recommendations on making the days in Franschhoek remarkable. We had a wonderful time thanks to Gavin and will definitely return with the rest of family. The breakfast is beautiful ( quick in service, attentive, with possibility to choose both a la carte and from open buffet), with the possibility to be seated indoors and outdoors on the garden and lakeshore. Special thanks for the breakfast service to Fakazile who turn the breakfast into a joy and Yugine!
