Ratings based on 311 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.0 Service & staff
3.9 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Cape Town
Posted Oct. 19, 2024 on Expedia
Nice hotel, great staff, breakfast nice. Rooms are a bit small.
Comment from Hotel Management
Oct. 24, 2024 by Claire, Hotel Management
Good day Michael, Thank you for the lovely feedback! We will be sure to share this with the rest of our team. Keep well and we hope to welcome you back again soon.
by A traveller
Posted Aug. 15, 2024 on Expedia
The staff were friendly and helpful.
Comment from Hotel Management
Aug. 19, 2024 by Fire & Ice Crew, Hotel Management
Thank you Kayla for the fantastic five-star rating! We're delighted to hear that our staff made a great impression with their friendliness and helpfulness. We can't wait to welcome you back soon!
by A traveller
Amazing Stay!
Posted Mar. 21, 2024 on HotelsThe hotel staff is absolutely amazing! Very accommodating and friendly. Lobby bar was great and the restaurant offerings. Rooms clean and spacious. I’ll be back!
Comment from Hotel Management
Mar. 22, 2024 by Fire & Ice family, Hotel Management
Woo-hoo! Thanks a ton Carla for the perfect 10/10 rating! Our team is beaming with joy knowing you had a blast. We're all about that friendly vibe, tasty treats and comfy rooms. Can't wait to have you back!
by A traveller
Fire and Ice Hotel on "Fire".
Posted Mar. 19, 2024 on HotelsAfter confirming 3 times that I wanted 2 rooms next to one another or closeby,
I was still given the opposite. It was only corrected the next day which was rather inconvenient. Besides that inconvenience I found the staff extremely friendly and helpful. The Hotel was spotless at all times. We had three light meals at the hotel and really enjoyed them tremendously. Compliments to the chef! The sweetie jar at reception was also a winner. Everyday something else.
Comment from Hotel Management
Mar. 19, 2024 by Protea Fire & Ice Hotel , Hotel Management
Dear Valued Guest Thank you for taking the time to share your feedback with us. We truly appreciate both your compliments and your valuable insights regarding your recent stay.We sincerely apologize for the inconvenience caused by the room allocation issue. It is never our intention to fall short of our guests' expectations, especially after confirming your preference multiple times. Please know that we have taken your feedback seriously and have addressed this matter with our team to ensure such oversights are avoided in the future.On a brighter note, we are delighted to hear that you found our staff to be friendly and helpful, and that you enjoyed the cleanliness of our hotel. It's also wonderful to know that you savored the meals prepared by our chef and appreciated the sweetie jar at the reception. Your kind words truly motivate us to continue delivering exceptional experiences to all our guests.Once again, we apologize for any inconvenience caused and hope to have the opportunity to welcome you back for a seamless and enjoyable stay in the near future.
by A traveller
Great stay at Fire & Ice.
Posted Mar. 1, 2024 on HotelsThree night business stay. Great room, nice view. Everything worked. Staff friendly and professional. Like the quirky touches and decoration. Easy parking at an added daily rate. Very central location. Great breakfast selection.
Comment from Hotel Management
Mar. 13, 2024 by Fire & Ice family, Hotel Management
Thanks a bunch Herman for the awesome review! We're stoked you loved your stay and all the little touches. Can't wait to have you back again soon!
by A traveller
Posted Jan. 28, 2024 on Expedia
Staff was excellent and service was beyond!
Comment from Hotel Management
Mar. 13, 2024 by Fire & Ice family, Hotel Management
Thanks a million Malak for the stellar review! We're thrilled you had such a great experience with our staff and service. Hope to see you again soon!
by A traveller
Posted Dec. 11, 2023 on Hotels
My stay is generally okay for anyone who will spend most of their time outdoors.The rooms are small though well designed with a flat screeen tv,fridge and hot kettle.The shower was great! The beds were comfortable but the pillows were terrible.They also do not have iron boxes incase you need one.
It’s ideal for adventurous and younger individuals/couples
I also didn’t like that they didn’t have curtains so sleeping past 5 am is impossible as the light comes right through! The location is great in a quiet place
by A traveller
Posted Dec. 8, 2023 on Expedia
Nice, quiet place with a good vibe. Good for business and pleasure.
Comment from Hotel Management
Mar. 15, 2024 by Fire & Ice family, Hotel Management
Thanks Oladipo for the four-star love! Glad you enjoyed our chill vibe. Hope to catch you again soon!
by A traveller
Posted Oct. 23, 2023 on Hotels
by A traveller
Great sleep
Posted Oct. 21, 2023 on HotelsIt was a great bed, room was last minute & not bad. Atmosphere was excellent! Price was right!
